Quality Supervisor - job 2 of 3

As a Quality Supervisor at Marvin in Roanoke, your main responsibilities will include overseeing the quality auditors and technicians, ensuring that all quality standards are maintained on the production lines. You'll lead efforts in training production associates on product specifications and work towards creating an environment that encourages quality and safety. Monitoring product quality and providing timely feedback will be crucial to your role, as will maintaining accurate paperwork and documentation.

To qualify for the Quality Supervisor position at Marvin Roanoke, you should possess a high school diploma or GED, with an associate or two-year degree being preferred. Having at least six months to one year of supervisory experience or relevant training is advantageous. While prior quality experience and certifications are great assets, they are not mandatory for this role.

Marvin is devoted to supporting employee wellbeing, especially for the Quality Supervisor position. You will enjoy benefits like a $300 annual wellbeing account that can be used for wellness activities of your choice, as well as paid holidays and Better Living Days, which are designated fun days off to enjoy life outside of work. We prioritize your health and professional growth, ensuring you thrive in our supportive environment.

The work environment for a Quality Supervisor at Marvin Roanoke fosters collaboration, safety, and the drive for quality excellence. You'll lead a vibrant team of over 11 associates, all focused on maintaining high standards in product quality. Additionally, Marvin's commitment to safety means that you will adhere to safety policies while encouraging your team to do the same, making it a place where every member feels empowered to succeed.

Marvin Roanoke stands out as a top employer for a Quality Supervisor due to its strong commitment to employee wellbeing, innovation, and community. Recognized as a Top Large Employer by Forbes for two consecutive years, Marvin offers a thriving corporate culture, exceptional benefits, and a family-oriented environment. This creates unparalleled opportunities for personal and professional growth while promoting an uplifting work atmosphere.

To ensure quality standards are met on the production line, I focus on training employees about specific quality requirements, conducting regular inspections, and maintaining open communication for immediate feedback. I also encourage a culture of accountability, where team members feel empowered to report any issues that arise promptly.

Supervising a team involves clear communication and establishing trust. In the face of conflicts, I believe in addressing issues promptly through direct conversations, taking the time to listen to each party involved, and finding collaborative solutions that address the core of the problem while maintaining team harmony.

I believe in hands-on training complemented by clear documentation. I ensure that new staff undergoes a structured onboarding process that includes shadowing experienced team members and access to resources. Frequent refresher workshops keep the team updated on quality specifications and best practices, fostering an environment of continuous improvement.

In a previous position, I initiated a quality audit program that pinpointed recurring issues and led to targeted training sessions. We implemented a tracking system for reported quality issues, which resulted in a significant reduction in defects and increased overall production efficiency, showcasing the direct impact of focused quality management.

Motivation comes from creating a sense of ownership and pride in producing high-quality work. I regularly celebrate successes, both big and small, and provide opportunities for personal growth. Additionally, I ensure that all team members understand how their contributions affect overall company goals, reinforcing their importance in the success of the organization.

Documentation is critical in quality management as it provides accountability and traceability. Keeping thorough records helps identify trends, ensures compliance with standards, and facilitates effective training. It also serves as a reference point for ongoing assessments and helps maintain consistency across quality checks.

Balancing quality control with production demands requires strategic planning and open communication. My approach includes setting realistic quality checkpoints throughout the production process to ensure any issues are addressed without causing significant delays in production. Collaboration with production supervisors also helps align objectives to maintain efficiency while upholding quality.

I find that using quality management software tools is invaluable for tracking metrics and ensuring compliance. Additionally, implementing simple tracking spreadsheets for real-time reporting enhances visibility. Physical tools like gages for measurements also play a vital role in direct assessments of product quality.

I stay updated on industry best practices in quality management through continuous learning. I attend workshops, industry conferences, and webinars and engage with professional organizations. Networking with peers also provides valuable insights. This commitment ensures that I incorporate the latest trends and standards in quality management into my approach.

When quality issues arise, the first step is to gather as much information as possible to understand the root cause. I conduct a thorough analysis and collaborate with the team to implement corrective actions. Open communication is essential during this process to keep everyone informed and to prevent similar issues in the future.