Receptionist - job 1 of 4

Overview

CHI St. Anthony Hospital is a 25 bed licensed for 49 faith-based acute care level four trauma critical access hospital and healthcare campus serving the Pendleton Oregon area for more than 100 years. We are committed to the highest quality of patient care and safety; and to strengthening our community through wellness education. CHI St. Anthony Hospital is designed specifically to ensure that our physicians nurses and healthcare professionals can continue to provide extraordinary care for our patients. The 103000 square foot hospital features 4 operations rooms 11 emergency rooms 30 private patient rooms and the latest medical equipment. St. Anthony Hospital has plenty of room to grow as needed by the community and will continue to provide the safest quality of care possible. St. Anthony Hospital was also named one of the top patient experience hospitals in 2021. CHI St. Anthony is a member of CommonSpirit Health the largest not-for-profit health care system in the nation boasting an integrated network of top quality hospitals with physicians from the most prestigious medical schools and comprehensive outpatient services-all recognized for quality safety and service. To learn more go to www.sahpendleton.org

Responsibilities

Job Summary: 

Under direct supervision Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.

Essential Functions:

• Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guideline.
• Obtain accurate patient and insurance information collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID referrals insurance cards etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including pricing services collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alerts patients as to what documentation is needed including details associated with time-of-service payment.
• Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
• Perform other duties as assigned.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications

Required Education and Experience:

• High school diploma or GED

Required Minimum Knowledge Skills and Abilities:

• Language Ability:  Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to write reports business correspondence and procedure manuals.  Ability to effectively present information and respond to common inquiries or complaints from groups of managers clients customers and the general public.
• Math Ability: Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.  Ability to compute rate ratio and percent and to draw and interpret bar graphs.
• Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

 Preferred Qualifications:

• Zero to one (0-1) year of healthcare experience