Internal Account Manager

As an Internal Account Manager, you will be tasked with managing a pipeline of opportunities and ensuring clients receive exceptional service. Your day-to-day responsibilities include achieving sales targets, proactively reaching out to prospects, and creating strong client relationships. You will manage the sales process from lead generation to the handover of orders, analyze sales performance, and consistently develop your personal skills and knowledge of the company’s product portfolio.

For the Internal Account Manager position, the company prefers candidates who have experience in the construction industry or familiarity with architect drawings and specifications. Additional qualifications include proficiency in ERP/CRM systems, experience in a similar role, and strong communication and organizational skills. A practical skill set, attention to detail, and a full UK driving license are also advantageous.

The company provides comprehensive training for the Internal Account Manager role, including a dedicated 'buddy' system that connects new hires with experienced team members. This training ensures you gain a full understanding of the business and the opportunity to meet key individuals across departments, setting you up for success in your new position.

As an Internal Account Manager, you can look forward to a competitive salary of £40,000, plus performance-related bonuses ranging from £6,000 to £10,000. The company offers 25 days of annual leave, free car parking, a workplace pension, a company laptop, and six work-from-home days per year, creating a great work-life balance.

The company is committed to supporting the career development of its Internal Account Managers through ongoing training and personal development opportunities. By analyzing your sales performance and providing an environment that encourages skill enhancement, the company aims to help you grow within your role and establish a successful career path.

When answering this question, highlight your previous experiences where you successfully managed client accounts. Discuss specific strategies you employed to build relationships and drive sales while showcasing your results and how your approach benefited the company.

Demonstrate your organizational skills by explaining your specific methods for managing time and priorities. You can mention tools you use, how you plan your day, and how you adapt to shifting demands to ensure all client needs are met efficiently.

Share a specific instance where you encountered a challenging customer and the steps you took to resolve the situation. Emphasize your communication skills, problem-solving abilities, and how your actions led to a satisfied client.

Discuss various techniques you've applied in previous roles, such as building strong relationships with clients, understanding their needs, and consistently following up on leads. Be sure to link your strategies to past successes in meeting or exceeding targets.

If you have relevant experience or knowledge, explain your background in the construction industry and how that has helped you connect with clients. If you lack direct experience, discuss your willingness to learn and how you keep yourself informed about industry trends.

Highlight the importance of collaboration within your previous teams and how working together has led to successful projects or satisfied clients. Include examples of how you’ve supported team members in achieving shared goals.

Express your resilience and willingness to learn from each rejection. Discuss how you analyze the situation, ask for feedback, and use those insights to improve your sales techniques in the future.

Mention specific CRM or project management tools you are proficient in and share how you’ve utilized them to track client interactions, analyze your sales performance, and keep organized records of your engagements.

Share personal motivation strategies, such as setting personal goals, celebrating small wins, or seeking mentorship. Discuss how staying positive and focused enables you to persist in achieving your targets.

Make sure to express your enthusiasm for the role and how your values align with the company’s mission. Discuss what excites you about working with their product offerings and contributing to their growth within the industry.