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Facility Admissions Coordinator - Full Time Evening 3p-11:30pm

Company Description

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.  The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.  Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Job Description

11a-730p Varied Days to include every other weekend

Training is during the day regardless of what shift & Training 4- 6 weeks 

General Summary

Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties of this role can include verification of insurance benefit eligibility, insurance pre-certification and authorization, and estimates creation and/or finalization.

Works with the care teams and revenue cycle to identify and eliminate barriers to access, reimbursement and affordable care. Provides education to the patient and family regarding the financial clearance process and offer information regarding estimated cost of services and financial assistance opportunities. Performs specific administrative and Admission, Discharge and Transfer (ADT) functions and performs these duties in multiple clinics and registration areas within the institution.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  • Serves as the first point of contact for patients and visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access/Patient Administrative Services areas in a manner that ensures a customer focused, quality conscious work climate recognizing that patients visits are filled with anxiety and unknowns.
  • Primary functions include focusing on interpersonal skills, data collection, the ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.
  • Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage by reviewing benefits collection in Epic, provides cost estimates, securing pre-certifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services and providing financial assistance to patient.
  • Provides wayfinding to all clinics which Patient Administrative Services provides registration assistance. Staff must be aware of clinic locations in order to safely and efficiently navigate patients to their appointments.
  • Maintains regulatory and functional knowledge of all registration information required, which ensures timely and accurate reporting/billing; also obtains all required signatures, and performs clerical duties as necessary.
  • Educates patients regarding adequate insurance coverage. Understands applicable hospital and physician billing requirements and communicates the proper procedures and requirements to patients.
  • Communicates coverage issues to the service areas; works with patients and staff to resolve.
  • Ensures accuracy and completion of paperwork, prior to filing admissions. Contacts physician/clinical staff to assist with incomplete patient registration paperwork. Distributes admission documents if required.
  • Maintains department scheduling templates for applicable providers in outpatient department locations. Ensuring appropriate scheduling utilization.
  • Maintains consistent contact with the Care Management team and Social Work departments to ensure required information has been obtained for reimbursement, and that pre-admission and pre-certification requirements are followed.
  • Assists supervisor with training of new Admitting staff by demonstrating department operating processes and procedures

Qualifications

Knowledge, Skills and Abilities

  • Knowledge of health insurance principles and practices is required.
  • Current knowledge of payer requirements for referrals and preauthorization is preferred.
  • Current knowledge of price transparency and facility fee disclosure regulatory requirements as well as the ability to interact with patients to deliver price estimates for some or all of a patients care needs.
  • Strong verbal and written communication skills.
  • Ability to adapt to technical upgrades and changes throughout the hospital system.
  • Ability to work independently and take initiative in executing work tasks keeping in mind that the patients overall experience is directly related to our staffs interactions.
  • Ability to work cooperatively with various personalities with the ability to process information quickly and take actions to keep the patients on schedule.
  • Strong interpersonal skills with ability to work and communicate (verbally and written) with all levels of hospital personnel, including physicians, clinicians, and all customers with our patients being the most important.
  • Experience in an administrative position in a healthcare setting such as acute care hospital or physician’s office is preferred.
  • Ability to maintain composure in difficult situations and resolve patient concerns in a timely manner.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

University of Maryland Medical System Glassdoor Company Review
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CEO of University of Maryland Medical System
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Mohan Suntha, MD, MBA
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Average salary estimate

$39500 / YEARLY (est.)
min
max
$34000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Facility Admissions Coordinator - Full Time Evening 3p-11:30pm, University of Maryland Medical System

Are you looking to make a meaningful impact in the healthcare industry? Join the University of Maryland Baltimore Washington Medical Center (UM BWMC) as a Facility Admissions Coordinator, working full-time evening shifts from 3 PM to 11:30 PM. At UM BWMC, recognized as a Top Workplace by The Baltimore Sun and an ANCC Pathway to Excellence® designated hospital, you’ll be part of a dynamic team dedicated to caring for our community. In this role, you'll be the first point of contact for patients and visitors, providing exceptional customer service as you guide them through the admissions process. Your tasks will include handling scheduling, registration, and pre-admission processing. You'll also interact with healthcare teams, ensuring that patients receive timely information about their financial clearance, insurance benefits, and care options. You'll play a crucial part in creating a calm and reassuring atmosphere for patients who may arrive with feelings of anxiety. By collecting essential data and assisting with verifying insurance coverage, you’ll contribute to a seamless experience that prioritizes access to high-quality care. With a commitment to serving the community and supporting our healthcare professionals, this role is perfect for someone who is passionate about patient care. Join us at UM BWMC and help us continue our mission of providing outstanding healthcare to Maryland residents!

Frequently Asked Questions (FAQs) for Facility Admissions Coordinator - Full Time Evening 3p-11:30pm Role at University of Maryland Medical System
What are the responsibilities of a Facility Admissions Coordinator at UM BWMC?

As a Facility Admissions Coordinator at UM BWMC, your primary responsibilities include managing scheduling, registration, and pre-admission processing. You will assist patients with insurance verification and financial clearance, ensuring they receive the best service during their encounter. Additionally, you will provide assistance navigating the facility, educate patients on their financial responsibilities, and maintain accurate records to facilitate efficient admissions.

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What qualifications do I need to apply for the Facility Admissions Coordinator position at UM BWMC?

To apply for the Facility Admissions Coordinator position at UM BWMC, candidates should possess strong verbal and written communication skills and demonstrate a solid understanding of health insurance principles and practices. Experience in a healthcare administrative role is preferred, along with the ability to handle sensitive situations with composure and professionalism.

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How does the Facility Admissions Coordinator contribute to patient satisfaction at UM BWMC?

Facility Admissions Coordinators at UM BWMC play a crucial role in enhancing patient satisfaction by being the first point of contact for those entering the facility. By delivering compassionate customer service, guiding patients through the admissions process, and providing critical information about their care and costs, coordinators help to alleviate anxiety and create a positive experience for patients and their families.

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What training is provided for new hires as Facility Admissions Coordinators at UM BWMC?

New hires as Facility Admissions Coordinators at UM BWMC receive comprehensive training lasting about 4 to 6 weeks. This training includes day-time sessions to familiarize them with operational processes, software systems, and patient interaction protocols, ensuring they are well-prepared to assist patients and provide top-notch services.

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What are the working hours for the Facility Admissions Coordinator role at UM BWMC?

The Facility Admissions Coordinator position at UM BWMC requires working full-time evening shifts from 3 PM to 11:30 PM, including varied days and every other weekend. This schedule accommodates the needs of patients while providing flexibility for employees.

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Common Interview Questions for Facility Admissions Coordinator - Full Time Evening 3p-11:30pm
Can you describe your experience in handling patient admissions and registrations?

In answering this question, you should focus on specific past experiences where you managed patient admissions in a healthcare setting, highlighting the processes you followed for registrations and how you ensured accuracy in data collection to enhance patient experiences.

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How would you handle a difficult patient or visitor during the admission process?

When responding, emphasize your communication skills and ability to remain calm under pressure. Provide an example of a time you resolved a conflict, focusing on your active listening skills and the steps you took to address the patient's concerns.

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What steps do you take to ensure accuracy in patient data entry?

Discuss your attention to detail and any specific methods you utilize for double-checking patient information. Mention tools or systems you've used in the past to enhance data accuracy and your commitment to maintaining regulatory compliance.

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How do you prioritize tasks when managing multiple patients at once?

Describe your time management and organizational skills. Provide examples of systems you’ve used to prioritize urgent tasks and ensure timely processing during busy periods, showcasing your ability to maintain a patient-centered approach.

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What role does communication play in being a successful Facility Admissions Coordinator?

Highlight the importance of clear and empathetic communication in creating a positive patient experience. Provide instances where effective communication helped you resolve issues or improve administrative processes.

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What strategies would you use to educate patients on insurance benefits and financial clearance?

Focus on your ability to break down complex information into easily understandable terms. Discuss any educational materials or resources you might share to help patients navigate the financial aspects of their care.

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How do you stay updated on healthcare regulations and insurance policies?

Talk about how you proactively engage in continuous education, such as attending training sessions, workshops, or subscribing to healthcare and insurance newsletters. Share examples of how this knowledge has helped you in your previous roles.

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Can you give an example of a time when you improved a process in your previous role?

Share a specific instance where you identified inefficiencies in patient registration or admissions processes and implemented a solution. Discuss the results and any feedback you received to demonstrate the positive impact of your initiative.

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Why do you want to work as a Facility Admissions Coordinator at UM BWMC?

Express your passion for patient care and how UM BWMC's mission aligns with your values. Mention any specific aspects about the hospital's reputation, community involvement, or work culture that attract you to this position.

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What skills do you think are most important for a Facility Admissions Coordinator?

Highlight skills such as excellent communication, attention to detail, empathy, organization, and the ability to work under pressure. Discuss how these skills will help you excel in providing outstanding service at UM BWMC.

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We dedicate every day to providing a better state of care in Maryland. We are committed to strengthening the social fabric of our communities with high quality care centered on patients and their families, and our size and geographical reach all...

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 4, 2025

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