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Patient Care Technician (PCT), Medical Surgical

Company Description

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.  The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.  Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Job Description

  1. Principal Responsibilities and Tasks


The following statements are intended to describe the general nature and level of work being performed by the person assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

 

      1. Performs testing and manages the care of the patient based on results achieved and clinical findings.
      2. Records patient care along the continuum, including activities of daily living (ADLs): feeding, bathing, dressing, toileting and transferring.
      3. Completes, documents and reports patient vital signs (temperature, blood pressure, pulse, respiration, oxygen saturation and reported pain level).
      4. Assists in admission, transfer and discharge of patients.
      5. Participates in cost effective strategies to optimize patient outcomes.
      6. Promotes patient safety including fall prevention. Ensures the safety of the clinical environment for patients, visitors, and other staff members.
      7. Maintains order and appearance of patient rooms and work area. Maintains patient care supplies and linen.
      8. Provides post-mortem care.
      9. Collaborates with members of the health care team to carry out the plan of care, including reporting observed changes in patients’ condition.
      10. Ensure patient comfort relative to their pain status.
      11. Measures and documents patient urinary and stool output. Documents calorie count. Measures and documents patient weight.
      12. Assists with indwelling urinary catheter care. Applies, maintains and removes external urinary catheter devices. Performs bladder scans, measures post void residuals and documents. Inserts both intermittent and indwelling catheters, documenting volume output.
      13. Conducts blood glucose monitoring.
      14. Performs venipuncture for drawing blood samples and established IV access.
      15. Performs nasal swabs. 
      16. Gathers equipment required and initiates placement IV for the patient as directed by the registered nurse.
      17. Sets up and operates multiple lead EKG machines; attaches and removes EKG leads; runs a rhythm strip.
      18. Assists with enteral tube feedings via nasogastric or gastrostomy tubes, as supervised by licensed nurse.
      19. Performs chest physical/physio therapy, tracheal suctioning, tracheostomy care and incentive spirometry treatments as delegated and supervised by the responsible registered nurse 

 

      1. Assists with simple dressing changes, such as routine dressings to stage one and two wounds, surgical incisions, and peripheral IV sites after assessment by a Registered Nurse. Provides wound care to promote healing and maintain structural integrity of the skin. Performs skin care and hygiene and reports impaired skin integrity and/or wound impairment. Assists with appropriate strategies and/or treatment measures to provide wound care.
      2. Assists with collection of patient specimens for laboratory testing. Incorporates proper techniques for patient identification, method for collection of appropriate specimen(s) and documentation.
      3. Provides orthopedic/rehab device care: e.g. braces, splints, CPM.  Dons/doffs compression wraps/stockings.
      4. Precepts and mentors PCT Is, and other PCT IIs, managing completion of documentation. 

 

      1. Participates in hourly patient rounding in collaboration with the health care team.
      2. Responds to patient triggered alarms, including call light, chair alarm, bed alarm, tele-sitter alarm, etc.
      3. Complies with the The Joint Commission National Patient Safety Goals within scope of practice.
      4. Detects, reports, and acts to avoid or correct safety risks.  Reports adverse events and near misses to appropriate management authority. 
      5. Provides professional vigilance to assigned patients, including when assigned as a patient safety companion.
      6. Incorporates safe lifting techniques and body mechanics in daily practice.         
      7. Improves patient flow and prevents care delays.
      8. Performs other duties as assigned.                                                                                                   

Qualifications

  1. Education & Experience

 

  1. High school diploma or equivalent required.

 

  1. Current Maryland state certification as a Certified Nursing Assistant (CNA) or Geriatric Nursing Assistant (GNA) required.   

 

  1. One (1) year of previous experience preferred.

 

  1. Current Basic Life Support (BLS) certification required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

 Compensation

University of Maryland Medical System Glassdoor Company Review
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CEO of University of Maryland Medical System
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Mohan Suntha, MD, MBA
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Average salary estimate

$21220 / YEARLY (est.)
min
max
$17680K
$24760K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Patient Care Technician (PCT), Medical Surgical, University of Maryland Medical System

As a Patient Care Technician (PCT) in the Medical Surgical unit at UM Baltimore Washington Medical Center, you’ll play a crucial role in providing compassionate and quality care to our patients. With our hospital being recognized as a Top Workplace, you can expect an environment that appreciates your hard work and dedication. Your daily responsibilities will include managing patient care through vital sign monitoring, assisting with daily activities, and collaborating with a knowledgeable healthcare team to ensure personalized care. You’ll also be involved in ensuring patient safety, conducting testing, and maintaining a clean and orderly clinical environment. Whether you're helping a patient with their daily needs or assisting with essential procedures, your efforts make a significant difference in their recovery journey. In this role, you’ll have the opportunity to grow and further your skills while contributing to the exceptional care we provide. At UM BWMC, we pride ourselves on our supportive culture and provide you with access to advanced technology and a variety of resources. Join us to be part of a team that truly cares about health and healing while you take your career to the next level!

Frequently Asked Questions (FAQs) for Patient Care Technician (PCT), Medical Surgical Role at University of Maryland Medical System
What are the responsibilities of a Patient Care Technician at UM Baltimore Washington Medical Center?

As a Patient Care Technician at UM Baltimore Washington Medical Center, you will handle various tasks including monitoring vital signs, assisting with daily activities such as feeding and bathing, and supporting the healthcare team in delivering patient care. You will also participate in initiatives to enhance patient safety and comfort, collaborate with nurses on care plans, and ensure an organized clinical environment.

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What qualifications are needed to become a Patient Care Technician at UM Baltimore Washington Medical Center?

To qualify for the Patient Care Technician position at UM Baltimore Washington Medical Center, candidates must have a high school diploma or equivalent, along with certification as a Certified Nursing Assistant (CNA) or Geriatric Nursing Assistant (GNA) in Maryland. Additionally, having a current Basic Life Support (BLS) certification is essential, and previous experience in a healthcare setting is preferred.

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How does working as a Patient Care Technician at UM Baltimore Washington Medical Center contribute to professional development?

Working as a Patient Care Technician at UM Baltimore Washington Medical Center provides ample opportunities for professional growth. You will gain hands-on experience in patient care, develop your skills through mentorship, and have access to ongoing training programs. This role also places you in a collaborative environment with experienced healthcare professionals, enabling you to learn from the best in the industry.

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What types of patients will a Patient Care Technician assist at UM Baltimore Washington Medical Center?

As a Patient Care Technician at UM Baltimore Washington Medical Center, you will assist a diverse range of patients including those receiving medical-surgical care, emergency treatment, and critical care. You will tailor your support based on individual patient needs, ensuring that you provide personalized assistance that facilitates their recovery journey.

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What is the work environment like for Patient Care Technicians at UM Baltimore Washington Medical Center?

The work environment for Patient Care Technicians at UM Baltimore Washington Medical Center is collaborative and supportive, marked by a strong sense of teamwork. With a focus on patient well-being and safety, you will be part of a dedicated staff committed to providing exceptional healthcare while also engaging in initiatives that recognize and appreciate employee contributions.

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Common Interview Questions for Patient Care Technician (PCT), Medical Surgical
Can you describe your experience with patient care and how it relates to the role of a Patient Care Technician?

When answering this question, focus on detailing specific experiences that showcase your familiarity with patient care tasks. Highlight any direct interactions you've had with patients, such as assisting in ADLs or monitoring vital signs, and connect these experiences to how they prepare you for the Patient Care Technician role at UM Baltimore Washington Medical Center.

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How do you prioritize patient safety in your daily tasks?

In your response, emphasize the importance of patient safety protocols you follow, such as adhering to body mechanics, reporting safety hazards, and participating in preventive measures against falls or adverse events. Share specific instances where your proactive approach made a difference in ensuring safety.

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What techniques do you use for effective communication with patients and team members?

Here, you should underline your commitment to clear, empathetic communication. Discuss how you actively listen to patients’ concerns and collaborate with nurses and team members to relay important information. Give examples of situations that required effective communication during patient interactions.

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Describe a situation where you had to handle a challenging patient. How did you manage it?

In answering, reflect on a specific scenario where you maintained professionalism while addressing a patient's needs. Detail the strategies you used to de-escalate tension or anxiety, demonstrating your ability to cope with stress while providing quality care.

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What are your techniques for ensuring accurate documentation of patient care?

When approaching this question, explain the methodologies you follow for documentation such as using concise language, verifying patient information, and communicating with team members for accuracy. Ensure you show diligence in maintaining patient records according to standard operating procedures.

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How familiar are you with medical terminology and procedures relevant to the Patient Care Technician role?

In your response, discuss your level of familiarity with medical terminology used in the context of a Patient Care Technician, and provide examples of procedures you are comfortable with, such as taking vitals or assisting with wound care.

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How do you handle stress in a fast-paced healthcare environment?

Your response should focus on specific stress management techniques that you apply, like prioritizing tasks, asking for support if needed, and using time-management skills to stay organized. You could also mention previous experiences where these strategies were effectively utilized.

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What do you believe is the most important quality for a Patient Care Technician?

In your answer, choose a quality that resonates with you, such as empathy, attention to detail, or teamwork. Describe why this quality is vital in a healthcare setting and provide an example of how you embody this characteristic in your work.

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Can you explain how you handle ethical dilemmas in patient care?

When addressing this question, demonstrate your understanding of patient rights and confidentiality. Share an example of an ethical dilemma you faced, how you approached it, and the decisions you made to uphold ethical standards in patient care.

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Why do you want to work at UM Baltimore Washington Medical Center as a Patient Care Technician?

In this response, express your enthusiasm for joining UM BWMC, citing specific attributes like its reputation for excellence in patient care and the supportive workplace culture. Connect your personal values and career goals with those of the medical center, making a compelling case for your interest.

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We dedicate every day to providing a better state of care in Maryland. We are committed to strengthening the social fabric of our communities with high quality care centered on patients and their families, and our size and geographical reach all...

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Full-time, on-site
DATE POSTED
March 20, 2025

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