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FDRO Administrative Associate

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Job Posting Title:

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Hiring Department:

Healthyhorns - Counseling and Mental Health Center

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Apr 21, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The Front Desk and Referral Office of The Counseling and Mental Health Center is seeking a, warm, inviting, and enthusiastic person to join the team. This person will be the initial point of contact for all student, staff, and visitors to our center.

Our mission at Healthyhorns is to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

Healthyhorns is the umbrella brand encompassing University Health Services, Counseling and Mental Health Center and Longhorn Wellness Center. Together, the departments work to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

Counseling and Mental Health Center (CMHC) is an accredited on-campus mental health facility dedicated to supporting the well-being of UT Austin students. CMHC offers a range of services, including assessment and referral, group and individual counseling, psychiatry and well-being services.

The University of Texas at Austin offers a competitive benefits package that includes but not limited to:

100% employer-paid basic medical coverage
Retirement contributions
Paid vacation and sick time
Paid holidays

Please visit UT Austin's Human Resources (HR) website at https://hr.utexas.edu/prospective/benefits to learn more about the total benefits offered.

Applicants MUST follow the instructions listed below the Required Materials section to be considered.

Purpose

To provide vital and meaningful administrative support to a large counseling center by acting as initial point of contact, scheduling appointments, monitoring waiting areas, maintaining inventory, and other duties as assigned in support of the center’s mission by enhancing the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

Responsibilities

Reception Duties: student check-in, verifying forms completion; Communication with crisis counseling staff and Office Manager; Mind Body Lab database maintenance, check-in/out usage, run reports in EHR, parking validation;
Appointment scheduling including meeting with clients to determine schedule compatibility, assisting with answering of phones to include critical overflow line for the assessment counselors.
Maintenance of Front Desk work area: forms restocking, cleaning iPad screens, general front reception space.
Maintenance of all waiting areas and reception areas: restocking snacks for counseling clients, general organization of space.
Other related functions as assigned.

Required Qualifications

High school graduation or GED.
Demonstrated strong customer service experience.
One year experience as an administrative assistant.
Have a passion for serving others and their community.
Are approachable, ethical, dependable, have a positive attitude and assume positive intent
Are dedicated to working with a varied community and providing services to students from a non-judgmental perspective

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Experience as a receptionist, data entry, using a multi-line telephone system, and working with Microsoft Office.
Experience with face-to-face customer service fast paced office environment that requires team work with a high level of multi-tasking.
Demonstrated excellent interpersonal and communication skills.
Demonstrated ability to handle confidential materials with integrity.
More than the required year of experience in a mental health setting or other public agency.
Experience with medical records and experience assisting students.
Experience with a variety of professionals with different levels of responsibility.

Salary

$ 42,271

Working Conditions

May work around standard office conditions.
Repetitive use of a keyboard at a workstation.
Exposure to fumes, chemicals, sprays, and commercial items found in standard office conditions, medical clinics, and in repairs and maintenance.

Work Shift

7:30am to 5pm
The Counseling and Mental Health Center opens at 7:15am and closes at 5pm. Staff may be asked to open and close as necessary.

Required Materials

Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest

Important for applicants who are NOT current university employees or contingent workers:

You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:

As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Average salary estimate

$42271 / YEARLY (est.)

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max

$42271K

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What You Should Know About FDRO Administrative Associate, University of Texas at Austin

Are you a warm, inviting, and enthusiastic individual with a passion for helping others? Join Healthyhorns at UT Austin as an FDRO Administrative Associate! You’ll be the friendly face at the Front Desk and Referral Office of the Counseling and Mental Health Center, where you'll make lasting impressions as the initial point of contact for students, staff, and visitors. Your role is crucial in enhancing the health and well-being of the student community. You'll handle reception tasks, manage appointment scheduling, and help maintain a welcoming environment that supports our mission. With responsibilities ranging from verifying forms and assisting with crisis communication to monitoring the waiting areas and maintaining overall organization, each day will bring new opportunities to make a positive difference in someone's life. To succeed, you'll need strong customer service skills and a dedication to serving diverse communities while assuming a non-judgmental perspective. While previous experience in a mental health setting is preferred, what matters most is your approachability, ethics, dependability, and positive attitude. At Healthyhorns, we want you to grow with us; that's why we offer a competitive benefits package, including employer-paid medical coverage and retirement contributions. If you’re ready to support the academic and personal goals of our students, apply to be an FDRO Administrative Associate at UT Austin today!

Frequently Asked Questions (FAQs) for FDRO Administrative Associate Role at University of Texas at Austin

What are the main responsibilities of the FDRO Administrative Associate at Healthyhorns?

As an FDRO Administrative Associate at Healthyhorns, your key responsibilities include acting as the initial point of contact for students and visitors, handling student check-ins, scheduling appointments, and maintaining the reception area's organization. You will also assist with communication among staff members, manage inventory, and ensure the waiting area is welcoming and stocked with refreshments. Overall, your role is crucial in supporting the mission of enhancing students’ health and well-being.