Chargeback Officer - job 1 of 2

The Chargeback Officer at Unlimit is primarily responsible for managing Card Schemes disputes and developing cases that assist merchants in recovering their funds. This involves initiating disputes on the acquiring side, monitoring cases for fraudulent activities, training merchants on the dispute processes, and improving internal Dispute Center practices to enhance efficiency.

To qualify for the Chargeback Officer role at Unlimit, candidates should have at least 2 years of experience in dispute and fraud handling, a strong working knowledge of dispute analysis, and understanding of Card Schemes rules. Excellent communication skills in English, strong analytical capabilities, and the ability to work independently while being a team player are essential.

Unlimit prides itself on being an equal opportunity employer, committed to creating a diverse workforce. The chargeback Officer role and all other positions are filled based on experience and skill, welcoming applicants from all societal backgrounds and identities to ensure a robust, inclusive working environment.

Chargeback Officers at Unlimit can expect a modern office workplace equipped with the necessary tools to excel. The company promotes a multicultural working environment, allowing team members to engage with top international professionals, which facilitates personal and professional growth.

Unlimit offers an attractive monthly salary that aligns with experience for the Chargeback Officer position, along with vacation, sick, and paid holidays. Employees work in a full-time setup of a 5/2 schedule, ensuring weekends are off, providing a balanced work-life experience.

In answering this question, you should focus on your understanding of the Card Schemes rules, your analytical thinking, and your communication skills. Emphasize the importance of thorough documentation, clear communication with merchants, and the adoption of best practices for building strong case arguments.

Highlight specific instances where you successfully managed disputes or fraud cases. Discuss the outcomes of those experiences, the analytical approaches you used, and any improvements you contributed to dispute handling processes.

Demonstrate your commitment to ongoing learning by mentioning relevant resources, such as official Card Schemes websites, industry webinars, and professional networks. Share an example of how you've applied this knowledge in your previous roles.

Detail a specific example where you identified a compliance issue in your past roles. Explain how you correctly addressed it, the steps you took to rectify the situation, and the positive changes it brought about within your team or organization.

Discuss analytical tools and methodologies you have previously used, such as data analysis software or case management systems. Explain how you assess transaction patterns and the criteria you consider when determining the likelihood of fraud.

Highlight the importance of collaborative brainstorming sessions and input from your colleagues. Discuss specific strategies like creating shared resources or feedback loops to enhance efficiency and minimize disputes in the future.

Emphasize your analytical skills, attention to detail, and ability to multi-task. Also, speak about your self-starter attitude and how these traits allow you to thrive in fast-paced environments, making you a significant asset to Unlimit.

Describe your approach to prioritizing tasks based on urgency and complexity. Explain how you manage your time effectively, ensuring that all disputes receive the attention they need for timely resolution.

Discuss challenges such as staying compliant with ever-changing regulations, effectively detecting fraud, and managing merchant relationships. Highlight how you can help navigate these challenges with your experience.

Explain your vision of success, which may include percentage rates of dispute recoveries, improved merchant satisfaction, and reduced fraud incidences. Be sure to touch on continuous improvement and knowledge-sharing as measures of success.