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Keyholder (FT) - The Shops at La Cantera image - Rise Careers
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Keyholder (FT) - The Shops at La Cantera

"Is your passion in retail?” We are looking for a Full Time Keyholder for our store in the Shops at La Cantera. The ideal candidate will have prior management experience and solid working knowledge in a retail store environment. “Do you have the gift of motivating those around you?” The Keyholder will have a working knowledge of all things UNTUCKit, along with a strong ability to provide exceptional customer service.

CORE VALUES- Be Kind, Own It, Work Together, Communicate, Mentor and HAVE FUN!

Responsibilities

  • Create and ensure a cohesive work environment that inspires engagement of associates
  • Possess the UNTUCKit CORE values
  • Confidently execute UNTUCKit University training and participate in daily chat-in activities
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers’ needs and provide assistance and information on product features
  • Create a fun, relaxed environment for customers to feel comfortable shopping
  • Maintain stock room
  • Open and close the store
  • Actively maintain a tidy sales floor
  • Remain knowledgeable on products offered and discuss available options
  • Cross sell products
  • Team up with co-workers to ensure proper customer service
  • Be a vital part of brand decisions with customer feedback and observations
  • Proven work experience as a Sales Associate
  • Basic understanding of sales principles and customer service practices
  • Proficiency in Apple products and G-suite, Omni-channel POS systems
  • Solid communication and interpersonal skills
  • Customer service focus
  • Ability to work in the store alone
  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays.
  • High school degree; BA/BS degree would be a plus
  • Part Time: Hours may vary.


  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off ( & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Casual working environment
  • Wellness Resources
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CEO of UNTUCKit
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Aaron Sanandres
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Average salary estimate

$42500 / YEARLY (est.)
min
max
$35000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Keyholder (FT) - The Shops at La Cantera, UNTUCKit

Are you passionate about retail and looking to take your career to the next level? Join us at UNTUCKit as a Full-Time Keyholder at The Shops at La Cantera! We’re searching for someone who not only brings management experience to the table but also has a knack for motivating teammates and delivers stellar customer service. In this role, you’ll immerse yourself in our brand by learning everything about our products and ensuring every customer has an exceptional shopping experience. You’ll create an inviting atmosphere where everyone feels welcome and confident in their purchases. You’ll also manage daily operations including opening and closing the store, organizing the stockroom, and maintaining an attractive sales floor. As a Keyholder, you’ll embody our CORE values: Be Kind, Own It, Work Together, Communicate, Mentor, and HAVE FUN! Your role will involve assessing customer needs, providing detailed product information, and collaborating with fellow associates to enhance service quality. If you have a high school diploma (or BA/BS degree as a plus), are proficient in Apple products and G-Suite, and are flexible with your schedule, especially during weekends and holidays, we want to hear from you! With benefits like health care, retirement plans, and paid time off, UNTUCKit not only invests in our customers but also in our employees!

Frequently Asked Questions (FAQs) for Keyholder (FT) - The Shops at La Cantera Role at UNTUCKit
What are the main responsibilities of a Keyholder at UNTUCKit?

As a Keyholder at UNTUCKit, you'll be responsible for various tasks including managing daily operations, ensuring high levels of customer satisfaction, training staff, maintaining a tidy sales floor, and executing opening and closing procedures. You'll also be an integral part of creating a cohesive environment that engages associates and encourages them to excel in customer service.

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What qualifications are needed to become a Keyholder at UNTUCKit?

To be considered for the Keyholder position at UNTUCKit, you'll need prior management experience and a solid understanding of retail operations. A high school diploma is required, while a college degree could be an advantage. Proficiency in Apple products and G-Suite, alongside strong communication skills, will also help set you apart.

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How does UNTUCKit support the development of its Keyholders?

UNTUCKit places a significant emphasis on the growth and development of its Keyholders through ongoing training programs like UNTUCKit University. You'll have access to training in sales techniques and customer engagement strategies and will be encouraged to partake in daily discussion activities to further enhance your skills and connect with your team.

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What kind of benefits do Keyholders receive at UNTUCKit?

Keyholders at UNTUCKit enjoy a comprehensive benefits package that includes medical, dental, and vision plans, retirement plans like a 401k, life insurance, paid time off, and wellness resources. These benefits reflect our commitment to taking care of our employees and their well-being.

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What is the work environment like for a Keyholder at UNTUCKit?

Working as a Keyholder at UNTUCKit provides a casual and fun working environment that encourages teamwork and a spirit of camaraderie among associates. You'll be surrounded by a supportive team that values communication and mentorship as you work together to provide excellent customer service.

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Common Interview Questions for Keyholder (FT) - The Shops at La Cantera
How do you ensure excellent customer service as a Keyholder?

To provide excellent customer service as a Keyholder, it's crucial to actively listen to customer needs, engage them with a friendly attitude, and possess extensive knowledge about the products. Additionally, being proactive in addressing concerns and going the extra mile will show your commitment to their satisfaction.

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Can you describe a time when you had to manage a team?

In your response, highlight a specific instance where you successfully led a team, focusing on how you motivated them, resolved challenges, and achieved goals together. Emphasize your leadership style and how you embody UNTUCKit's CORE values during that experience.

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What strategies do you use to maintain a tidy sales floor?

To maintain a tidy sales floor, I make it a priority to regularly assess the space throughout my shift, ensuring products are organized and visible. Implementing a routine for restocking and tidying up can help establish a consistent standard of cleanliness that your team can follow.

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How do you handle difficult customers as a Keyholder?

Handling difficult customers requires patience and empathy. I would listen to their concerns without interrupting, acknowledge their feelings, and work collaboratively to find a satisfactory resolution. Keeping calm and positive helps to de-escalate tense situations.

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What role does teamwork play in your work as a Keyholder?

Teamwork is foundational to a Keyholder's success. I believe in fostering an environment where communication is open, rewarding collaboration, and mentoring one another. A united team enhances customer experiences and strengthens our work culture.

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Why do you want to work for UNTUCKit?

Express your admiration for UNTUCKit’s values, customer-centric approach, and retail focus. Highlight any previous experiences that resonate with the brand’s mission and how you align with its commitment to creating enjoyable shopping experiences.

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How do you manage your time effectively while working in retail?

Effective time management in retail involves prioritizing tasks, setting clear goals for each shift, and staying organized. Utilizing checklists can help track daily responsibilities while allowing flexibility to address unexpected needs that may arise.

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What techniques do you use to motivate your team?

I motivate my team by setting clear expectations, recognizing their successes, and fostering an inclusive environment where everyone feels valued. Regular check-ins and team-building activities also enhance morale and engagement.

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What are your thoughts on sales goals, and how do you meet them?

Sales goals are an important metric for measuring success. I meet them by actively engaging with customers, understanding their needs, and using suggestive selling techniques that focus on the benefits of our products for customers.

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How do you stay knowledgeable about new products and promotions?

I stay informed about new products and promotions by actively participating in training sessions, staying connected with brand communications, and engaging with colleagues. Additionally, taking initiative to research and understand industry trends helps me remain knowledgeable.

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Full-time, on-site
DATE POSTED
April 13, 2025

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