Keyholder (PT) - Bellevue

As a Part Time Keyholder at UNTUCKit in Bellevue, your main responsibilities will include creating a cohesive and engaging work environment, ensuring high levels of customer satisfaction through exceptional sales service, managing stockroom tasks, and maintaining a tidy sales floor. Additionally, you will open and close the store, execute UNTUCKit University training, and provide customer feedback to inform brand decisions.

To apply for the Part Time Keyholder position at UNTUCKit, you should possess a high school diploma, prior retail management experience, and a solid understanding of sales principles. Proficiency in Apple products and G-suite is essential, along with excellent communication and interpersonal skills. A customer service focus and the ability to work independently are also important.

The pay range for the Part Time Keyholder position at UNTUCKit in Bellevue is between $23 and $24 an hour. This competitive hourly rate reflects our commitment to valuing our employees' contributions and ensuring they are rewarded for their hard work.

As a Keyholder at UNTUCKit, you can expect a casual and fun working environment where kindness, teamwork, communication, and mentorship are core values. You'll be part of a team that prioritizes creating a relaxed shopping atmosphere for customers while also encouraging associate engagement and interaction.

Employees in the Part Time Keyholder role at UNTUCKit have access to various benefits including a retirement plan (401k), paid time off, wellness resources, and opportunities for training and development. Our goal is to foster a supportive workplace that values employee well-being and growth.

Handling difficult customers requires empathy and effective communication. Start by listening to their concerns without interrupting, showing that you care. Acknowledge their frustration and offer solutions while remaining calm. This approach will not only diffuse the situation but show your commitment to excellent customer service as a Keyholder.

When asked about motivating your team, share a specific instance where you implemented a strategy that improved morale or productivity. Discuss how you leveraged team strengths and celebrated successes, highlighting your leadership skills that align with the Keyholder role at UNTUCKit.

For delivering great customer service, I prioritize understanding customer needs through active listening and asking questions. I also train associates on product knowledge and customer engagement techniques to create a cohesive team environment. This ultimately aligns with the core values of UNTUCKit that emphasize strong communication and teamwork.

Discuss your previous roles where you led retail teams, focusing on your responsibilities in training and mentoring associates. Highlight how you fostered a positive work culture and enhanced store performance through effective leadership, which is essential for the Keyholder position.

To stay informed, I regularly read industry publications, attend training sessions, and engage with peers to share insights. For the Keyholder position, understanding product knowledge is crucial to help customers, so I would ensure I’m consistently learning about UNTUCKit's offerings.

Express your admiration for UNTUCKit's commitment to quality and customer service. Mention how its core values resonate with you, and how you see yourself contributing to a fun and engaging shopping experience while helping the team thrive.

During busy sales periods, I prioritize tasks by assessing immediate customer needs and store operations. I would delegate duties among associates while remaining flexible, ensuring that customer service remains a top priority as if it were my own store, embodying the Keyholder responsibilities.

The key to great teamwork in retail is open communication and mutual support. I believe in fostering a collaborative atmosphere where team members feel comfortable sharing knowledge and ideas, which results in better customer service and a more enjoyable work environment, especially as a Keyholder.

I focus on regular floor checks and establish a routine with the team for maintaining visual standards. I encourage everyone to take ownership of cleanliness and product presentation by making it a shared responsibility, crucial for a Keyholder at UNTUCKit.

When training a new associate, I start with an orientation of store policies and procedures, followed by hands-on experience and shadowing. I would encourage them to ask questions and gradually increase their responsibilities, ensuring they feel supported, which is essential for a positive team environment.