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Peak Time Client Relationship Consultant - Prineville, OR (19hrs)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Works a specified schedule (less than 20 hours per week) during peak business times in a branch. Builds and fosters relationships with clients through proactive outreach (includes outbound calling) and follow up, asking questions and learning about their financial needs, and banking channel preferences. Accurately completes teller transactions including deposits, account maintenance, withdrawals, transfers, ATM, bag drops, and balancing cash drawer daily within bank policies and operational guidelines. Actively develops new business and expands existing customer relationships.

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Basic Qualifications
- High school diploma or equivalent
- Typically has one year of related banking experience or commensurate training in sales and customer service experience

Preferred Skills/Experience
- Some knowledge of retail product philosophy, policy, procedures, documentation and systems
- Effective selling and referral skills
- Proven customer service and interpersonal skills
- Strong mathematical, problem-solving and negotiation skills
- Effective verbal and written communication skills
#TeamWest

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Average salary estimate

$21000 / YEARLY (est.)
min
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$20000K
$22000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Peak Time Client Relationship Consultant - Prineville, OR (19hrs), U.S. Bank

At U.S. Bank, we're excited to invite you to apply for the Peak Time Client Relationship Consultant position in Prineville, OR. If you have a knack for customer service and enjoy building relationships, this role is perfect for you! Working less than 20 hours a week during our peak business times, you’ll play an essential part in our operations by connecting with clients and understanding their financial needs. You will reach out to customers through proactive outreach, including making outbound calls to ensure they're aware of the valuable banking services we offer. Every day, you'll accurately perform various teller transactions—like deposits, withdrawals, and transfers—while keeping your cash drawer balanced. Expanding existing relationships and developing new business opportunities will be central to your role, as will adhering to our bank's operational guidelines. You’ll need to become registered with the National Mortgage Licensing System (NMLS), and keep in mind that background and credit checks are a part of this process. While we do expect a high school diploma and a year of relevant experience, what we value most are your effective communication and problem-solving skills. Join our team at U.S. Bank, and let’s help our community thrive together!

Frequently Asked Questions (FAQs) for Peak Time Client Relationship Consultant - Prineville, OR (19hrs) Role at U.S. Bank
What are the main responsibilities of a Peak Time Client Relationship Consultant at U.S. Bank?

As a Peak Time Client Relationship Consultant at U.S. Bank, your main responsibilities include engaging with clients through proactive outreach and follow-up, performing teller transactions like deposits and withdrawals, and developing new business opportunities to enhance customer relationships. You’ll work less than 20 hours a week during peak times, playing a key role in the branch’s operations.

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What qualifications do I need to apply for the Peak Time Client Relationship Consultant position at U.S. Bank in Prineville?

To apply for the Peak Time Client Relationship Consultant position at U.S. Bank in Prineville, you need a high school diploma or equivalent. Ideally, you’ll have about a year of banking experience or related sales and customer service training. Strong interpersonal skills, effective communication abilities, and problem-solving skills are essential to succeed in this role.

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Is there a training process for new Peak Time Client Relationship Consultants at U.S. Bank?

Yes, when you join U.S. Bank as a Peak Time Client Relationship Consultant, you’ll undergo a comprehensive training process. This prepares you to execute teller transactions accurately and develop client relationships effectively. Our training is designed to help you learn the operational protocols and customer service techniques necessary to thrive.

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What benefits are offered to Peak Time Client Relationship Consultants at U.S. Bank?

Peak Time Client Relationship Consultants at U.S. Bank enjoy a variety of benefits including healthcare options, a 401(k) retirement plan, paid vacation, sick leave, and parental leave. Our benefits are designed to support you and your family in various aspects of life—ensuring you have both work-life balance and peace of mind.

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What is the pay range for the Peak Time Client Relationship Consultant role at U.S. Bank?

The pay range for the Peak Time Client Relationship Consultant at U.S. Bank is between $20.00 to $22.00 per hour. This range may vary based on location and is designed to ensure you receive fair compensation for your role in supporting our customers.

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Common Interview Questions for Peak Time Client Relationship Consultant - Prineville, OR (19hrs)
Can you describe your experience with customer service?

In answering this question, highlight specific instances where you successfully engaged with customers. Focus on how you addressed their needs and ensured satisfaction, showcasing your communication and interpersonal skills.

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How do you handle difficult customers?

Share a situation where you effectively managed a difficult interaction by actively listening to the customer's concerns, empathizing with their situation, and seeking a resolution that satisfied both parties.

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What strategies do you use to build relationships with clients?

Discuss your approaches to developing rapport with clients, such as personalizing interactions, showing genuine interest in their needs, and following up to reinforce connections.

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How do you prioritize tasks during busy times?

Describe your time management skills, emphasizing how you assess urgency and importance in different tasks, ensuring efficient service delivery even during peak periods.

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What do you know about U.S. Bank's services and products?

Show that you’ve done your homework by providing an overview of U.S. Bank's offerings, such as retail banking services and community engagement efforts, demonstrating your enthusiasm and knowledge about our mission.

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How would you approach making an outbound call to a client?

Outline a structured approach where you prepare beforehand, establish a friendly tone, ask relevant questions about their financial needs, and follow up post-call to reinforce the relationship.

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Can you give an example of a successful sale you've made?

Present a specific scenario showcasing your sales skills: how you identified a customer need, positioned a product effectively, and closed the sale, ultimately benefiting both the customer and the bank.

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Why do you want to work at U.S. Bank?

Articulate your motivation by discussing U.S. Bank's values, their commitment to community involvement, and your desire to contribute positively to their mission.

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How do you ensure accuracy in financial transactions?

Detail the practices you follow for maintaining precision in financial transactions, such as double-checking figures, adhering to operational guidelines, and engaging in regular training to stay updated.

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What adjustments would you make if you noticed a decline in customer satisfaction?

Explain your proactive approach in addressing declining customer satisfaction, such as soliciting feedback, implementing necessary changes, and consistently monitoring client experiences to ensure improvement.

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U.S. Bancorp, with approximately 70,000 employees and $601 billion in assets as of September 30, 2022, is the parent company of U.S. Bank National Association. The Minneapolis-based company serves millions of customers locally, nationally and glob...

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DATE POSTED
March 31, 2025

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