As a Customer Service Representative at US Foods, your key responsibilities include managing inbound customer calls, processing orders efficiently, resolving service and billing complaints, and maintaining accurate records of customer interactions. You'll also coordinate deliveries and respond to product inquiries, acting as a crucial link between the sales team and our valued customers.

To qualify for the Customer Service Representative position at US Foods, candidates should have a high school diploma or equivalent, with a bachelor’s degree preferred. Furthermore, a minimum of three years of experience in a customer service call center setting is required, especially in food service distribution, which is a plus.

The Customer Service Representative role at US Foods offers a hybrid work schedule of Sunday to Thursday, from 8:00 am to 5:00 pm ET. Most work will be performed remotely, with only occasional onsite presence for training and team meetings, making it an ideal setup for work-life balance!

US Foods provides a comprehensive benefits package to Customer Service Representatives, which includes medical, dental, vision insurance, 401K, life insurance, and much more, all starting from day one! These benefits help ensure that our employees are well taken care of both personally and professionally.

At US Foods, we prioritize career development and often promote from within. Customer Service Representatives will have access to excellent training programs and continuous improvement initiatives, ensuring that you enhance your skills and grow your career within the foodservice industry.

When faced with a challenging customer complaint, I would first listen actively to the customer's concerns, show empathy, and assure them that I am there to help. I would gather all relevant information, evaluate the situation, and work on providing a solution that aligns with company policies while ensuring the customer feels valued.

Certainly! In my previous role, a customer had an issue with a delayed order. I took immediate action by contacting the shipping department to get real-time updates. I informed the customer throughout the process and offered a small discount on their next purchase as goodwill. The customer appreciated the transparency and prompt resolution.

In my previous positions, I worked extensively with CRM systems for tracking customer interactions and orders, as well as phone technology for managing incoming and outgoing calls. I am comfortable navigating multiple applications to provide efficient service and documentation.

To prioritize tasks effectively, I assess the urgency of each inquiry based on factors such as customer impact and time sensitivity. I use lists to keep track of outstanding requests and employ time management techniques to ensure prompt responses.

I am passionate about the food service industry and firmly believe in providing outstanding customer service. US Foods' commitment to excellence and career development opportunities aligns perfectly with my professional goals, making this position very appealing to me.

I adapt my communication style based on the customer's needs. I tend to be friendly and approachable, using clear and concise language. I also find it important to be patient and understanding, especially when customers are frustrated, to ensure they feel heard and valued.

If a customer is unhappy with a product, I would first listen to their complaint and ask for specific details. I’d then review our refund policy and discuss their options, ensuring to facilitate any necessary returns and maintaining a positive rapport throughout the process.

I stay motivated by setting personal and professional goals and by reminding myself of the impact I can have on customer satisfaction. I also find collaboration with my team energizing, as we share best practices and support each other in achieving our targets.

I manage stress through organization and prioritization. I make use of breaks to clear my mind and engage in quick relaxation techniques when needed. Keeping a positive attitude and focusing on solutions rather than problems also helps me to navigate busy periods effectively.

To ensure accuracy when processing orders, I always double-check the details entered and cross-reference with the provided customer information. I also maintain an organized workflow to minimize errors and make use of technology to verify that all requirements are met before finalizing an order.