Front Office Assistant

A Front Office Assistant at Premier Physical Therapy and Sports Performance has a variety of important duties that keep our clinic running smoothly. Daily, you'll greet patients, answer phones, manage scheduling, verify insurance benefits, and ensure accurate data entry into our EMR system. Your role is essential in creating an outstanding patient experience.

To join Premier as a Front Office Assistant, you should possess outstanding customer service skills, excellent verbal communication abilities, and be proficient in Microsoft Word, Excel, and Outlook. Additionally, attention to detail, strong organizational skills, and the ability to manage time effectively are vital for success in this role.

While experience in a medical or office setting is beneficial, Premier Physical Therapy and Sports Performance values individuals with a friendly disposition, strong work ethic, and willingness to learn. If you can showcase excellent customer service skills and the ability to multitask efficiently, you could be a great fit!

As a Front Office Assistant at Premier Physical Therapy, you will join a supportive and positive environment. Our team is dedicated to clinical excellence and providing the best service to our patients. You'll work alongside professionals committed to improving patient care and fostering a collaborative atmosphere.

Premier Physical Therapy and Sports Performance offers a competitive total compensation package, which includes an hourly wage, comprehensive health benefits, paid time off, life insurance, and a 401(k) plan. Our goal is to support the well-being of our employees as they support our community and patients.

When answering this question, showcase your ability to manage multiple tasks by discussing specific strategies such as creating daily to-do lists and leveraging electronic calendars. Share an example of how you've successfully prioritized urgent tasks while maintaining excellent customer service.

Talk about a specific instance that illustrates your commitment to exemplary customer service. Use the STAR method (Situation, Task, Action, Result) to detail how you resolved an issue or exceeded a patient's expectations, emphasizing the impact of your actions on the patient experience.

In your response, discuss how you approach data entry and documentation with accuracy. Mention methods such as double-checking entries, using checklists, and continuously honing your organizational skills to minimize errors and ensure compliance with office procedures.

Describe how you would remain calm and empathetic during a challenging interaction with a patient. Emphasize the importance of active listening, validating their feelings, and trying to find a resolution to their concerns while maintaining a professional demeanor.

Discuss your familiarity with scheduling software or tools used in medical settings. Provide a brief overview of how you’ve managed appointment calendars, handled cancelations, and ensured that enough time is allocated for patient visits to optimize workflow.

Focus on Premier's commitment to clinical excellence and patient-centered care. Share how your values align with the company's mission and express enthusiasm for joining a team that is making a positive impact in the community.

Emphasize your strategy for keeping communication lines open among team members. You could discuss the importance of regular check-ins, utilizing shared platforms for updates, and ensuring clarity in each member's roles and responsibilities to enhance collaboration and patient care.

In your response, highlight the significance of collaboration and how teamwork contributes to providing seamless service to patients. Mention how you support your colleagues and contribute to a positive working environment that enhances patient experience.

Express your understanding of the importance of insurance verifications in ensuring a smooth patient experience. If you have prior experience, share insights on how you handle the process methodically to avoid complications during patient appointments.

When responding, mention specific software programs you’ve used in previous positions. Highlight familiarity with scheduling software, EMR systems, or any administrative tools that can facilitate the role of a Front Office Assistant at Premier Physical Therapy.