Medical Receptionist - job 1 of 2

As a Medical Receptionist at Achieve Physical Therapy & Performance, your main responsibilities will include greeting patients warmly, answering phone calls professionally, scheduling appointments for newly referred patients, and verifying their personal and financial information. You'll also be tasked with collecting co-pays and patient balances, ensuring that communication flows smoothly between therapists and the billing office, and balancing end-of-day deposits. Your role is crucial to maintaining a supportive and efficient front office experience.

To qualify for the Medical Receptionist position at Achieve Physical Therapy & Performance, you should be a high school graduate or have an equivalent diploma. Having at least one year of previous medical front office experience is essential. Excellent telephone and customer service skills, proficiency in Word and Excel, along with a strong attention to detail, organization, and time management skills, are also key attributes we’re looking for in candidates to ensure smooth office operations.

The work environment for a Medical Receptionist at Achieve Physical Therapy & Performance is family-friendly and collaborative. We emphasize teamwork and seek individuals who share our passion for helping others. Our clinics are fast-paced, so having a positive attitude and flexibility with hours is important. You'll be working closely with healthcare professionals to create an atmosphere that promotes recovery and well-being for our patients.

At Achieve Physical Therapy & Performance, Medical Receptionists can expect a competitive hourly wage between $15 to $17, along with a comprehensive benefits package. This includes medical, dental, and vision coverage, as well as generous paid time off and employee discount plans. We also prioritize the well-being of our employees through our Employee Assistance Program (EAP).

The application process for the Medical Receptionist position at Achieve Physical Therapy & Performance is straightforward. You will start by submitting your application online. If your qualifications align well with the job requirements, you'll likely be contacted for an interview. During the interview, you can expect questions regarding your experience, customer service skills, and how you handle a busy front office environment.

To handle high-pressure situations, I stay calm and prioritize tasks effectively. I focus on maintaining excellent communication with patients and staff while ensuring that all duties are completed accurately. I find that staying organized and maintaining a positive attitude helps me manage stress and provide the best service possible.

I have worked with various medical software systems and scheduling tools during my previous roles. I am proficient in Microsoft Word and Excel, and I quickly adapt to new technologies. My experience includes managing patient databases, booking appointments, and handling documentations efficiently.

In my previous role, I had a patient who was nervous about their upcoming therapy session. I took extra time to explain the process, answered all their questions, and ensured they felt comfortable. By providing reassurance and showing empathy, I turned their anxiety into relief, leading to them becoming a regular patient who appreciates our services.

I prioritize my tasks by urgency and importance, often using a checklist to stay organized. When new tasks arise, I quickly assess their impact and adjust my workflow accordingly. This approach allows me to handle multiple responsibilities without compromising quality.

I believe that excellent communication skills are the most important quality for a Medical Receptionist. It’s essential to convey information clearly and compassionately to patients and collaborate effectively with healthcare providers. A friendly demeanor can significantly enhance the patient experience.

When dealing with a difficult patient, I would listen to their concerns attentively and validate their feelings. I would ensure to communicate that their satisfaction is important to us and strive to find a resolution that addresses their needs. Remaining calm and professional is key to diffusing tension.

To ensure patient information is kept confidential, I strictly adhere to HIPAA regulations and company policies. I only access patient information on a need-to-know basis and ensure that all documents are securely stored and shared appropriately.

I thrive in a team environment and enjoy collaborating with others to achieve common goals. I value everyone's input and believe that teamwork enhances the patient care experience by combining our strengths and skills.

I admire Achieve Physical Therapy & Performance's holistic approach to patient care and the commitment to making a positive impact. I am passionate about contributing to a team that values collaboration and prioritizes the well-being of its patients. This aligns with my personal and professional goals in healthcare.

If I were unsure about how to answer a patient’s question, I would honestly let them know that I would find out the information and follow up promptly. It’s crucial to maintain trust, and I would seek assistance from a colleague or reference our resources to provide the most accurate information.