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Medical Receptionist - job 1 of 2

Company Description

Achieve Physical Therapy & Performance is a reputable physical therapy and rehabilitation services provider. Their mission is to help individuals of all ages and abilities to achieve optimal function and performance. The company believes in a holistic approach to treatment, addressing not only physical injuries but also considering emotional, psychological, and social factors that may impact recovery and overall well-being.

With multiple clinic locations, Achieve Physical Therapy & Performance is committed to delivering personalized and evidence-based care tailored to each patient’s unique needs and goals. The company values the passion and dedication of its healthcare professional and encourages a collaborative and dynamic team environment.

 If you are passionate about helping others and wish to join a team of healthcare professionals dedicated to making a positive impact, we encourage you to apply online today.

Job Description

Achieve Physical Therapy & Performance has an immediate opening for an experienced, dependable, and responsible Full-Time Medical Receptionist who can keep the front office running smoothly with a smile as big as Texas! Come join our team!

  • Greet patients
  • Answer phones
  • Contact newly referred patients to schedule
  • Verify current personal and financial information
  • Book appointments
  • Collect co-pays/patient balances
  • Communicate effectively with treating therapists, billing office, and benefits/auth specialists
  • Balance end of day deposits
  • File and perform any other duties assigned

 

Qualifications

  • High school graduate or equivalent
  • One year of previous medical front office experience
  • Excellent telephone skills
  • Proficient in Word and Excel
  • Team player attitude, energetic, with a focus on excellent customer service
  • Flexibility with hours
  • Attention to detail
  • Time management skills
  • Organization and ability to multi-task

Additional Information

  • Compensation of $15 to $17 hourly 
  • Excellent benefits package including medical, dental, vision
  • Generous paid time off package
  • Employee discount plans
  • Employee Assistance Program (EAP)
  • Family-friendly work environment

Average salary estimate

$33350 / YEARLY (est.)
min
max
$31200K
$35500K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Medical Receptionist, US Physical Therapy

Achieve Physical Therapy & Performance is looking for a Full-Time Medical Receptionist to join our dynamic team in Garland, TX! If you thrive in a fast-paced environment and love providing excellent customer service, this is the perfect opportunity for you. You'll be the friendly face that greets our patients with a big smile, helping to create a welcoming atmosphere as they enter. Your day will include answering phones with a cheerful demeanor, scheduling appointments for newly referred patients, and verifying their personal and financial information. In addition to supporting our patients, you'll play a key role in ensuring smooth communication between our team of therapists and our billing office. If you're detail-oriented, organized, and can manage multiple tasks without breaking a sweat, then you're just the person we’re looking for! With a commitment to exceptional patient care, Achieve values its team members and offers a competitive compensation range of $15 to $17 hourly, plus a fantastic benefits package that includes medical, dental, vision coverage, and generous paid time off. If you’re ready to jump into a role where you can make a real difference in the lives of our patients, we’d love for you to apply today!

Frequently Asked Questions (FAQs) for Medical Receptionist Role at US Physical Therapy
What are the main responsibilities of a Medical Receptionist at Achieve Physical Therapy & Performance?

As a Medical Receptionist at Achieve Physical Therapy & Performance, your main responsibilities will include greeting patients warmly, answering phone calls professionally, scheduling appointments for newly referred patients, and verifying their personal and financial information. You'll also be tasked with collecting co-pays and patient balances, ensuring that communication flows smoothly between therapists and the billing office, and balancing end-of-day deposits. Your role is crucial to maintaining a supportive and efficient front office experience.

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What qualifications are needed for the Medical Receptionist position at Achieve Physical Therapy & Performance?

To qualify for the Medical Receptionist position at Achieve Physical Therapy & Performance, you should be a high school graduate or have an equivalent diploma. Having at least one year of previous medical front office experience is essential. Excellent telephone and customer service skills, proficiency in Word and Excel, along with a strong attention to detail, organization, and time management skills, are also key attributes we’re looking for in candidates to ensure smooth office operations.

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What is the work environment like for a Medical Receptionist at Achieve Physical Therapy & Performance?

The work environment for a Medical Receptionist at Achieve Physical Therapy & Performance is family-friendly and collaborative. We emphasize teamwork and seek individuals who share our passion for helping others. Our clinics are fast-paced, so having a positive attitude and flexibility with hours is important. You'll be working closely with healthcare professionals to create an atmosphere that promotes recovery and well-being for our patients.

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What benefits can a Medical Receptionist expect at Achieve Physical Therapy & Performance?

At Achieve Physical Therapy & Performance, Medical Receptionists can expect a competitive hourly wage between $15 to $17, along with a comprehensive benefits package. This includes medical, dental, and vision coverage, as well as generous paid time off and employee discount plans. We also prioritize the well-being of our employees through our Employee Assistance Program (EAP).

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What does the application process look like for the Medical Receptionist position at Achieve Physical Therapy & Performance?

The application process for the Medical Receptionist position at Achieve Physical Therapy & Performance is straightforward. You will start by submitting your application online. If your qualifications align well with the job requirements, you'll likely be contacted for an interview. During the interview, you can expect questions regarding your experience, customer service skills, and how you handle a busy front office environment.

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Common Interview Questions for Medical Receptionist
How do you handle high-pressure situations as a Medical Receptionist?

To handle high-pressure situations, I stay calm and prioritize tasks effectively. I focus on maintaining excellent communication with patients and staff while ensuring that all duties are completed accurately. I find that staying organized and maintaining a positive attitude helps me manage stress and provide the best service possible.

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What experience do you have with medical software and scheduling systems?

I have worked with various medical software systems and scheduling tools during my previous roles. I am proficient in Microsoft Word and Excel, and I quickly adapt to new technologies. My experience includes managing patient databases, booking appointments, and handling documentations efficiently.

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Can you give an example of how you've provided excellent customer service in the past?

In my previous role, I had a patient who was nervous about their upcoming therapy session. I took extra time to explain the process, answered all their questions, and ensured they felt comfortable. By providing reassurance and showing empathy, I turned their anxiety into relief, leading to them becoming a regular patient who appreciates our services.

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How do you manage multiple tasks effectively?

I prioritize my tasks by urgency and importance, often using a checklist to stay organized. When new tasks arise, I quickly assess their impact and adjust my workflow accordingly. This approach allows me to handle multiple responsibilities without compromising quality.

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What do you think is the most important quality for a Medical Receptionist?

I believe that excellent communication skills are the most important quality for a Medical Receptionist. It’s essential to convey information clearly and compassionately to patients and collaborate effectively with healthcare providers. A friendly demeanor can significantly enhance the patient experience.

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How would you deal with a difficult patient?

When dealing with a difficult patient, I would listen to their concerns attentively and validate their feelings. I would ensure to communicate that their satisfaction is important to us and strive to find a resolution that addresses their needs. Remaining calm and professional is key to diffusing tension.

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What steps do you take to ensure patient information is handled confidentially?

To ensure patient information is kept confidential, I strictly adhere to HIPAA regulations and company policies. I only access patient information on a need-to-know basis and ensure that all documents are securely stored and shared appropriately.

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How comfortable are you working in a team environment?

I thrive in a team environment and enjoy collaborating with others to achieve common goals. I value everyone's input and believe that teamwork enhances the patient care experience by combining our strengths and skills.

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Why do you want to work for Achieve Physical Therapy & Performance?

I admire Achieve Physical Therapy & Performance's holistic approach to patient care and the commitment to making a positive impact. I am passionate about contributing to a team that values collaboration and prioritizes the well-being of its patients. This aligns with my personal and professional goals in healthcare.

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What would you do if you were unsure about how to answer a patient’s question?

If I were unsure about how to answer a patient’s question, I would honestly let them know that I would find out the information and follow up promptly. It’s crucial to maintain trust, and I would seek assistance from a colleague or reference our resources to provide the most accurate information.

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U S Physical Therapy was founded in 1990. This company provides outpatient physical and occupational therapy clinics. Their headquarters are located in South Houston, Texas.

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Full-time, on-site
DATE POSTED
March 14, 2025

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