Maintenance Runner

As a Maintenance Runner at Vacasa, you'll handle a range of tasks including performing basic repairs, troubleshooting appliances, fixing light plumbing issues, and assisting our guest services team. Flexibility is essential as each day presents unique challenges, with responsibilities like running linens to housekeepers and maintaining inventory of supplies.

Successful Maintenance Runners at Vacasa need strong organizational skills, excellent communication abilities, and a proactive problem-solving mindset. You should also be comfortable with basic maintenance tasks and technology to navigate our management software efficiently, as well as possess a willingness to learn and adapt.

While relevant experience in maintenance or handyman roles is beneficial, Vacasa welcomes candidates with a strong willingness to learn and a positive attitude. If you're a quick learner who enjoys tackling challenges, you may thrive in this role regardless of formal experience.

A typical day for a Maintenance Runner at Vacasa is dynamic and varied. You'll spend your time traveling between properties, addressing urgent maintenance requests, supporting the guest team, and performing diverse tasks like removing trash, delivering linens, and troubleshooting guest needs, ensuring everyone has a fantastic stay.

Vacasa offers a comprehensive benefits package for Maintenance Runners, including health/dental/vision insurance, a 401K retirement plan with an immediate company match, paid vacation and sick time, and employee discounts, among other perks that enhance your work-life balance and support your personal growth.

Demonstrating a calm demeanor while assessing the problem is key. Explain that you'd first communicate the issue to your team, gather necessary resources, and then address the guest's needs promptly, showcasing your problem-solving skills and teamwork in the process.

Share a specific instance where you faced a challenging maintenance issue, detailing how you approached it methodically. Highlight your proactive steps, any collaboration with team members, and the successful outcome to demonstrate your capability in overcoming obstacles.

Explain that you would evaluate tasks based on urgency and impact on guests' experiences. Using organizational tools or lists can help balance priorities, ensuring that while quick fixes are made, nothing essential is overlooked.

Emphasize the importance of clear, respectful communication, whether through email, phone calls, or face-to-face interactions. Share any tools or strategies you’ve used to keep everyone updated, thereby ensuring seamless cooperation and guest satisfaction.

Express your passion for hospitality and helping guests have enjoyable experiences. Mention how Vacasa's commitment to excellent service and teamwork resonates with your personal values and professional goals.

Detail your familiarity with tasks such as changing light bulbs, handling minor plumbing issues, or troubleshooting basic appliances. If applicable, share personal experiences or satisfaction with completing similar tasks successfully.

Provide a specific example of a situation where you encountered new tasks or technology. Explain how you approached the learning process, leveraging resources or reaching out for help, ultimately achieving success through determination and a positive attitude.

Discuss the importance of anticipatory service and willingness to go above and beyond for guests. Share ideas you might have about identifying potential maintenance updates or enhancements that could elevate guest experiences during their stay.

Share your strategies for stress management, such as stepping back to prioritize tasks or taking brief moments to regroup. Highlighting your ability to maintain composure and effectiveness under pressure shows your reliability during busy periods.

Describe your intrinsic motivation to ensure guest satisfaction and teamwork. Your understanding of the impact you can have on someone’s vacation experience can fuel your dedication to being responsive and attentive throughout your role.