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Enterprise Solutions Engineer - Upmarket

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As an Enterprise Solutions Engineer at Vanta, you’ll be leading the technical discussion with our mid-market customer base & VIP logos side-by-side with our Enterprise Sales team. Your main goal, ensure there’s nothing stopping our customers from realizing the fullest value with Vanta in pursuit of their own security goals and successful customer retention.

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

You’ll be an integral part of the Enterprise team, working post-sales to consult and create innovative solutions for our customers. Your attention to detail focused on customer needs will drive stickiness and ensure customers are realizing value from onboarding through adoption, culminating with renewal year-over-year. This will ultimately improve retention and overall success of our Sales teams and customers while helping to collect customer references, case studies, and product feedback to influence product roadmap.

What you’ll do as a Enterprise Solutions Engineer at Vanta:

  • Own the technical relationship with our customers, including:

  • Partnering with Customer Success Managers to provide prospects with a seamless  onboarding and adoption experience with a focus on key integrations across their cloud infrastructure, version control and security systems

  • Supporting and assisting the Success team with aspects of the process including security reviews, implementation plans, technical qualification calls, and quarterly business reviews

  • Promptly respond to inbound questions and other support requests from the Customer Success teams

  • Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape

  • Listen carefully to customers to provide market feedback to the product team and help prioritize functionality needed to drive opportunities within our Mid-Market & VIP segment

  • Build product examples, documentation, and other critical resources for our customers side by side with product, Success, and other stakeholders

  • Cultivate an environment of teamwork, openness, creativity, and continuous improvement

  • Creatively identify and help drive new programs to improve the pre to post-sales transition

How to be successful in this role:

  • 3-5 years of customer-facing, technical experience as a Solutions Engineer, Sales Engineer or equivalent title

  • Hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture

  • Strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization

  • You are creative, curious. technical, and naturally persuasive

  • You are detail-oriented and organized

  • You love listening to customers, discussing strategy with colleagues, but also diving into the weeds

  • You can interact with various titles and roles within an organization including the technical and security-minded, plus executives within large companies

  • General knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills

  • Familiarity with REST API development and service integrations is a plus

  • Ideally has prior B2B SaaS experience

What you can expect as a Vantan:

  • Industry-competitive compensation

  • 100% covered medical, dental, and vision benefits with dependents coverage

  • 16 weeks fully-paid parental Leave for all new parents

  • Health & wellness and remote workplace stipends

  • Family planning benefits through Carrot Fertility

  • 401(k) matching

  • Flexible work hours and location

  • Open PTO policy

  • 11 paid holidays in the US

  • Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

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What You Should Know About Enterprise Solutions Engineer - Upmarket, Vanta

At Vanta, we're on a mission to secure the internet and protect consumer data, and we want you to be a part of it as an Enterprise Solutions Engineer! In this role, you will be at the forefront of our mid-market customer engagements, collaborating closely with our Enterprise Sales team to ensure customers realize the full value of our innovative security solutions. We pride ourselves on having a kind and talented team where anyone can thrive, whether you have a security background or not. Your main responsibility will be to own the technical relationship with our customers post-sales, guiding them through the onboarding process and tailoring solutions to fit their unique security needs. You will work closely with our Customer Success Managers to streamline the onboarding experience and drive customer satisfaction from start to finish. Your attention to detail and proactive approach will help improve retention rates and foster long-term success. The ideal candidate will have 3-5 years of technical, customer-facing experience, familiarity with cloud platforms like AWS and Google Cloud, and excellent communication skills. If you’re creative, detail-oriented, and excited about helping customers achieve their security goals, Vanta is the perfect place for you to grow! Join us, and let’s continue to innovate and secure the internet together.

Frequently Asked Questions (FAQs) for Enterprise Solutions Engineer - Upmarket Role at Vanta
What are the responsibilities of an Enterprise Solutions Engineer at Vanta?

As an Enterprise Solutions Engineer at Vanta, you will lead the technical discussions with our mid-market customer base. Your responsibilities include owning the technical relationship with customers, partnering with Customer Success Managers for seamless onboarding, and providing support for security reviews and implementation plans. Additionally, you will gather customer feedback to influence our product roadmap and help foster long-term relationships that enhance customer retention.

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What qualifications are needed for the Enterprise Solutions Engineer position at Vanta?

To be successful as an Enterprise Solutions Engineer at Vanta, candidates should have 3-5 years of customer-facing experience in a technical role, such as Solutions Engineer or Sales Engineer. Familiarity with cloud platforms like AWS, Google Cloud, and Microsoft Azure is essential. Strong communication skills, attention to detail, and an understanding of security systems and cloud application architecture are also important for this position.

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What skills are important for an Enterprise Solutions Engineer at Vanta?

Key skills for an Enterprise Solutions Engineer at Vanta include project management, a deep understanding of product capabilities and integrations, and the ability to creatively solve problems. Experience with scripting languages such as Python or Ruby, along with a keen interest in learning more about REST API development, will also be beneficial. Most importantly, being detail-oriented and able to listen to customers is crucial.

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How does Vanta support professional growth for Enterprise Solutions Engineers?

Vanta offers a dynamic work environment that encourages continuous improvement and innovation. As an Enterprise Solutions Engineer, you will have opportunities to collaborate with different departments, participate in training sessions, and gain exposure to various aspects of our product and customer needs. This role is designed to foster your growth both in technical knowledge and professional development.

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What is the work culture like at Vanta for Enterprise Solutions Engineers?

The work culture at Vanta is founded on teamwork, openness, and creativity. We believe in empowering our employees to express their ideas and solutions while maintaining a focus on customer success. As an Enterprise Solutions Engineer, you will be part of a supportive team that values collaboration and embraces diverse backgrounds and perspectives.

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Common Interview Questions for Enterprise Solutions Engineer - Upmarket
Can you explain your experience with cloud platforms and how it relates to the role of an Enterprise Solutions Engineer at Vanta?

In my previous roles, I've extensively worked with cloud platforms like AWS and Google Cloud, configuring services to meet client needs. My hands-on experience includes setting up secure environments and ensuring compliance, which I believe aligns perfectly with Vanta's mission to provide continuous security monitoring.

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How do you prioritize tasks when managing multiple customers' technical needs?

I prioritize tasks based on urgency and impact. By assessing customer needs and timelines, I can allocate my time effectively. I also make use of project management tools to keep track of various tasks to ensure that every customer feels valued and supported.

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How would you handle a situation where a customer is facing issues during onboarding?

I would approach the situation with empathy and a problem-solving mindset. First, I would actively listen to the customer's concerns and then collaborate with our Customer Success Managers to quickly identify the root cause and develop a tailored action plan to resolve the issues.

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What steps do you take to understand a customer's security needs?

I start by asking open-ended questions to gain insights into their specific challenges and objectives. I then leverage my knowledge of Vanta's features and capabilities to tailor recommendations that align with their goals, ensuring they fully realize the value of our solutions.

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Can you give an example of how you provided market feedback to influence a product roadmap?

At my previous company, I collected feedback from customers regarding a specific integration feature that was missing. I compiled this feedback into a report and presented it to the product team. This input led to prioritizing the development of that feature, which enhanced the customer experience significantly.

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What methods do you use to stay organized while supporting multiple projects?

I utilize project management software to keep track of tasks and deadlines. Additionally, I maintain a checklist for each project and set reminders for important follow-ups. This systematic approach helps me stay on top of my responsibilities.

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How do you ensure effective collaboration with Customer Success Managers at Vanta?

I prioritize open communication by scheduling regular check-ins with the Customer Success team. We discuss customer progress and any potential hurdles, ensuring everyone is aligned and can collaboratively work toward customer success.

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What technical skills do you bring to the Enterprise Solutions Engineer role?

I have a solid foundation in networking and security principles, along with hands-on experience in configuring cloud environments. Additionally, my familiarity with scripting languages allows me to automate processes and ensure seamless integrations for our customers.

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How would you adapt your approach to meet the needs of a diverse customer base?

I believe in adapting my communication style to suit each customer. Understanding cultural contexts and using clear, jargon-free language allows me to connect better and provide tailored solutions to meet their unique security goals.

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What do you consider the most important quality for an Enterprise Solutions Engineer?

I believe empathy is one of the most important qualities. Understanding the customer's perspective helps in crafting solutions that genuinely address their needs while building a solid relationship built on trust.

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Vanta is the leading trust management platform that helps simplify & centralize security for organizations of all sizes.

306 jobs
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CULTURE VALUES
Inclusive & Diverse
Growth & Learning
Customer-Centric
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Maternity Leave
Flex-Friendly
401K Matching
FUNDING
SENIORITY LEVEL REQUIREMENT
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 7, 2025

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