Account Manager - job 5 of 10

As an Account Manager at Veolia North America, your primary responsibilities include managing existing high-value accounts within your assigned territory, engaging in consultative selling, advising customers on Veolia's services, and creating account plans to drive growth and retention. You will also play a supportive role for Technical Sales Representatives and ensure seamless onboarding for new accounts, making your presence essential for customer success.

To qualify for the Account Manager position at Veolia North America, you should have at least a high school diploma, demonstrable customer relationship experience, and a technical understanding of waste transport, disposal, and recycling. Additionally, 5+ years of sales experience is preferred, along with a degree or equivalent experience in science, mathematics, or business. Strong communication and relationship-building skills are also crucial.

The Account Manager position at Veolia North America supports customer retention by focusing on building long-term relationships with strategic customers, identifying growth opportunities, and ensuring clients are satisfied with their services. By engaging in effective communication and understanding customer needs, you help to create tailored solutions that enhance customer loyalty and satisfaction, ultimately driving retention.

Yes, travel is a significant aspect of the Account Manager role at Veolia North America. You will be required to visit customer sites for in-person meetings, which is an excellent opportunity to strengthen relationships and fully understand your clients' needs. This mobility helps cement your role as a trusted advisor and partner in their environmental solutions.

As an Account Manager at Veolia North America, you can expect a comprehensive benefits package that includes paid time off, health, dental, and vision insurance, as well as access to an employer-sponsored 401(k) plan. These benefits are designed to support your well-being and ensure that you feel valued as a part of the Veolia team while you contribute to our mission of environmental sustainability.

When answering this question, highlight your previous roles where you successfully managed customer relationships. Discuss specific strategies you used to build rapport, address customer needs, and resolve issues. Provide examples of how these efforts resulted in increased satisfaction and retention.

In your response, demonstrate your ability to assess the needs of different accounts and determine which ones offer the greatest potential for growth. Discuss any tools or methods you use, such as account scoring or performance metrics, to evaluate which opportunities to focus on and how you create account plans.

When answering this question, tell a story about a specific customer interaction where you successfully identified a problem and provided a tailored solution. Share the steps you took, the objections you faced, and how you overcame them, concluding with the positive impact on the customer.

In your response, demonstrate your knowledge of Veolia North America by discussing its role as a leader in environmental services, particularly in water, waste, and energy management. Explain the importance of these services in today’s market and how they align with sustainability efforts. Showing that you have done your homework speaks volumes about your interest in the position.

When addressing this question, outline your approach to conflict resolution, emphasizing the importance of active listening, empathy, and finding a mutually beneficial solution. Share a relevant example from your experience that illustrates your effective communication skills and outcome-focused mindset.

In your answer, discuss specific sales techniques you have employed, such as consultative selling or solution selling. Provide examples of how these techniques have led to successful account development and retention, and how they could apply to the Account Manager position at Veolia North America.

Here, highlight your familiarity with Salesforce, discussing how you have used it in previous roles to manage account information, track leads, and analyze sales performance. Mention any training you’ve undergone and how you leverage CRM technology to support customer relationship-building.

In your response, explain the resources you use to stay updated on industry trends, such as professional networks, industry publications, or attending conferences. Emphasize the importance of being informed in your role as an Account Manager at Veolia North America to better advise your clients.

When answering, focus on the importance of collaboration with Technical Sales Representatives and other departments within the organization. Share examples of how teamwork has helped you deliver better solutions to customers and achieve goals in your previous positions.

Here, express your passion for customer satisfaction and the environment. Discuss what drives you personally and professionally—this could be achieving goals, building relationships, or contributing to sustainable practices. Convey your enthusiasm for making a difference in the role.