Senior Program Manager

As a Senior Program Manager at Veracross, you'll be responsible for orchestrating various cross-functional initiatives. Your duties will include establishing and optimizing program management processes, facilitating agile ceremonies like sprint planning, and creating detailed project timelines. You will also play a crucial role in identifying risks and dependencies, managing stakeholder expectations, and driving continuous improvement within our Product Engineering department.

Candidates for the Senior Program Manager role at Veracross should have a minimum of 5 years of program management experience within software engineering environments. Familiarity with agile methodologies and experience as a Scrum Master are essential. Strong analytical thinking, problem-solving capabilities, and excellent communication skills are also key requirements. Industry certifications like PMP or PgMP are preferred, as well as experience in fintech solutions.

The work environment for a Senior Program Manager at Veracross is dynamic and collaborative. As part of a values-led community of 350 employees spanning across the US, UK, and Australia, you will be collaborating closely with various teams to ensure optimal resource allocation and project execution. The culture promotes continuous learning and innovation while valuing diversity and inclusion.

Senior Program Managers at Veracross enjoy a comprehensive benefits package, which includes 3 weeks of vacation per year, 14 paid holidays, and 56 hours of paid sick leave annually. Additionally, top-tier medical, dental, and vision insurance is provided, alongside a Fidelity 401(k) plan managed by Sentinel Benefits. The compensation for this role ranges from $140k to $160k, depending on experience and qualifications.

To stand out as a candidate for the Senior Program Manager position at Veracross, highlight your previous experience in software engineering environments and your expertise in agile methodologies. Showcase any certifications you hold, such as PMP or PgMP, and demonstrate your ability to lead cross-team collaborations effectively. Providing examples of successful project management and your problem-solving capabilities will also strengthen your application.

Certainly! In my previous roles, I have implemented agile methodologies by facilitating sprint ceremonies and ensuring teams adhered to agile principles. My experience as a Scrum Master taught me the importance of iterative development and teamwork. I focus on continuous improvement by gathering feedback and adjusting our processes as needed.

I prioritize projects by aligning them with both business goals and stakeholder needs. I use frameworks like the MoSCoW method to categorize project requirements and develop a clear project plan. Continuous stakeholder communication helps to adjust priorities based on any emerging needs or challenges.

In a previous project, we faced a blocker related to resource allocation. I organized a cross-functional meeting to discuss the challenges and potential solutions. By reallocating resources and enhancing communication among teams, we managed to overcome the obstacle and keep the project on schedule.

At Veracross, I utilize tools like Jira and Asana for project management and tracking. These platforms enable me to create detailed project plans, timelines, and task assignments while providing visibility to stakeholders regarding progress and status updates.

I approach team conflicts by fostering open communication and understanding each party's perspective. I facilitate discussions to identify the root cause of the conflict and encourage collaborative problem-solving. My goal is to create an environment where team members feel safe expressing their opinions and working together to reach a resolution.

To ensure stakeholder engagement, I prioritize proactive communication and transparency. I establish regular updates through meetings or reports that highlight project status, milestones, and challenges. By keeping stakeholders informed and inviting their feedback, I foster a sense of collaboration and engagement.

I measure project success based on predefined KPIs, such as on-time delivery, budget compliance, and stakeholder satisfaction. I gather feedback post-project to assess performance and identify areas for improvement. Continuous analysis helps refine processes for future initiatives, ensuring even better outcomes.

I have extensive experience with capacity planning, where I assess team capabilities and project demands to allocate resources effectively. By analyzing workload and team skill sets, I can ensure optimal resource utilization while minimizing burnout and maintaining team morale.

In a recent project, I managed collaboration between development and marketing teams to launch a new feature. By setting clear roles and responsibilities, along with regular check-ins, I ensured that both teams worked harmoniously and met our launch deadline successfully.

To drive continuous process improvement, I collect feedback from team members and stakeholders regularly. I analyze project outcomes and implement a retrospective approach, wherein we discuss lessons learned and identify opportunities for enhancing efficiency and effectiveness in our processes.