Enterprise IT - Systems Engineer

As an Enterprise IT - Systems Engineer at Vestmark, your key responsibilities include troubleshooting hardware and software issues, managing IT systems and support operations, and assisting project teams with technical challenges. You'll also be involved in system administration, maintaining cloud solutions, and ensuring compliance with industry security standards.

To qualify for the Enterprise IT - Systems Engineer position at Vestmark, candidates should have over four years of experience as a Windows Systems Administrator, a solid understanding of Microsoft Office 365, endpoint management solutions, and a degree in Information Systems, Computer Science or a related field. Strong troubleshooting skills and experience with security tools are also essential.

Vestmark is committed to the ongoing professional development of its Systems Engineers. This includes providing access to technical research, participation in innovative infrastructure projects, and opportunities for training in emerging technologies and best practices in IT support.

As an Enterprise IT - Systems Engineer at Vestmark, you can expect a collaborative and inclusive work environment that values diversity. Operators are empowered to improve IT operations while receiving support from a dedicated team focused on delivering exceptional user experiences.

Candidates interviewing for the Enterprise IT - Systems Engineer role at Vestmark can expect a comprehensive process that includes discussions about their technical skills, problem-solving abilities, and professional experiences. Further, candidates will likely be assessed on their customer service approach and teamwork capabilities.

When answering this question, focus on specific versions of Windows Server you've worked with, any administrative tasks you've undertaken, and your comfort level with troubleshooting different types of issues. Mention specific accomplishments or projects that highlight your expertise.

Provide a structured approach that includes identifying the problem, researching solutions, implementing fixes, and documenting the process. Highlight your analytical skills and any tools you use to facilitate troubleshooting, emphasizing real-life examples.

Discuss your methods for organization and communication in project management. Explain how you ensure projects are completed on time, within budget, and meet the expectations. Mention any project management tools you've utilized to clarify your experience.

Explain your understanding of relevant regulations and standards, including how you implement security policies. Provide examples of security measures you've taken in previous roles, like managing firewalls or monitoring network traffic.

Share a specific story that reflects your customer service skills. Describe the user's issue, the steps you took to resolve it, and the outcome. Always highlight any positive feedback received to showcase your ability to provide excellent user support.

Detail your familiarity with cloud technologies, including any specific platforms you've administered. Discuss how you’ve integrated these solutions into existing infrastructures and any challenges you’ve overcome while ensuring user satisfaction.

Share your strategy for prioritizing tickets based on urgency and impact on business operations. Explain how you balance quick resolution times while tackling more complex, long-term issues effectively.

Discuss the specific virtualization tools you've employed, such as VMware or Hyper-V. Emphasize your role in system setups, maintenance, and any successful implementations that improved organizational efficiency.

Share your experience with scripting languages like PowerShell and how you've utilized them to streamline processes. Provide examples of tasks you've automated and the time saved through these efficiencies.

Discuss a blend of technical skills, including system administration, troubleshooting, and security management, alongside soft skills such as communication, collaboration, and customer service. Emphasize how these skills collectively contribute to a superior IT experience.