Benefits Product Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The European Consumer Solutions team is responsible for managing and optimizing Visa’s core products consisting of Credit, Debit and Prepaid solutions. The team also manages new capabilities aim at modernizing and transforming credential lifecycle and proposition management, which helps Visa issuers create differentiated core card propositions and stay relevant to evolving consumer needs in Europe. This team works closely with global and market-based Product teams to develop the right products and value propositions for a range of priority customer segments defined by the business across the region.  The team’s objectives are aligned closely to the Visa 2030 strategy and the European regional scorecard (including revenue and profitability outcomes), and the team requires individuals who bring a solutions-centric mindset with a strong focus on consumer insights, market-driven data, and best-in-class UX as we architect new solutions and Customer Value Propositions for EU clients and partners. 

Responsibilities

The Benefits and Engagement Platform team is a new team in the European Consumer Solutions team that consolidates the management of our benefits program and partners with the management and delivery of our benefits engagement platform (MyVisa). Responsibilities of the Benefits Product Manager include, but are not limited to:

• Develop a holistic benefit strategy, particularly related to lifestyle benefits (e.g. concierge, luxury retail, etc.), and execute a GTM approach with a strong focus on driving scale, growing revenue/ROI, and deepening benefits engagement/utilisation 

• Act as an owner of a suite of lifestyle benefits, ensuring efficient and effective GTM delivery – from sales enablement to client onboarding to ensuring timely access and information to end consumers

• Drive KPIs around benefit utilisation/activation, revenue and margin optimisation, etc. 

• Partner across European Consumer Solutions (especially Consumer Segments and Proposition team), market teams, and Sourcing to align overall benefits strategy with ongoing execution requirements, including sourcing, onboarding, and ongoing management/renewals of benefits providers, plus platform specifications and features

• Support day-to-day management of benefits providers (operations, complaints resolution, etc.), alongside GPM, and optimise overall revenue and costs

• Work closely with Global Consumer Solution team to support/align to global strategic initiatives around sourcing and scaling benefits 

• Collaborate with Global Products and Client Services teams to drive simplification in client onboarding and implementation, as required

• Support go-to-market plans, create sales collaterals, support issuer sales/solutioning conversations, and working with benefits providers to drive adoption of digital capabilities 

• Monitor, track and provide regular reporting on key performance indicators across including gross/net revenue targets, budget, benefits usages, other product metrics

• Support key priorities and initiatives from both Global and European leadership as required

• As requirements of this role evolve, adapt to growing needs of the team and broader products organisation

This is a hybrid position and expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 5+ years’ experience in product management, GTM strategies, and cross-functional collaboration.
• Experience in managing and optimizing travel and lifestyle related benefits, e.g. concierge, airlines, hotel, luxury retail, etc. 
• Commercial mindset and strong negotiation skills, with keen focus on driving revenue growth and protecting Visa margins. 
• Ability to influence and collaborate across a complex and highly matrixed organization.
• Excellent communication and presentation skills, with the ability to develop best-in-class communications materials and assets.
• Ability to work independently with strong time management and ability to execute on multiple concurrent deliverables. 
• Creative problem solver who can translate product strategy with execution bias to drive initiatives into tangible outcomes and meet key result areas
• Proven track record of supporting business growth and expansion through effective GTM strategies.
• Constructively challenges status quo to aim higher, acts as agent of change
• Committed to cultivating a community through Visa’s Leadership Principles
• Willingness to travel as required

Preferred Qualifications:

• Experience in the payments industry or financial services, especially in marketing, sales enablement or GTM roles
• Knowledge of Visa’s products and solutions
• Strong analytical and problem-solving skills

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.