Client Consulting Manager, PxD and Design - job 9 of 20

As a Client Consulting Manager at Visa, your key responsibilities include managing work streams within integrated teams, leading client engagements, designing and facilitating workshops, and rapidly converting ideas into working prototypes. You will also develop processes to support pilot programs and articulate product recommendations while working closely with product and partner teams.

To be successful as a Client Consulting Manager at Visa, candidates should ideally have experience in fintech/payments and a strong background in design thinking. Hands-on development of solutions, UI, and prototypes is crucial, along with project management skills and the ability to work collaboratively across various functions. A proactive and creative mindset is also essential.

The Client Consulting Manager plays an essential role in product development at Visa by engaging clients throughout the process, utilizing human-centered design methods, and driving the entire lifecycle from ideation to pilot testing. Their insights and strategies shape the product roadmap and ensure that new offerings align with client needs.

Success in the Client Consulting Manager role at Visa requires a combination of strong communication skills, creativity, project management abilities, and the aptitude for design thinking. Candidates should also feel comfortable presenting concepts to clients and collaborating with cross-functional teams to deliver exceptional product experiences.

The working environment for a Client Consulting Manager at Visa is collaborative and dynamic, often involving both onsite and offsite engagements with clients. The role is hybrid, which means that the expectation of office days will be confirmed by the hiring manager, providing flexibility while allowing for hands-on collaboration.

When answering this question, highlight specific projects where you've employed design thinking methodologies. Discuss how you engaged clients, facilitated workshops, and iterated on prototypes based on feedback. Emphasize the impact your approach had on successful product launches or improvements.

To effectively respond to this question, provide examples of past experiences where you've encountered uncertainty and describe your strategies for navigating those challenges. Highlight your problem-solving skills, how you leverage team collaboration, and your method for prioritizing tasks to maintain progress.

When discussing market testing, focus on your approach to both qualitative and quantitative research. Mention specific methodologies you've used, such as surveys, focus groups, or A/B testing, and explain how the results informed product decisions. This showcases your analytical and data-driven mindset.

In your response, share a detailed narrative of your involvement in a product's journey, outlining your key contributions at each stage. Discuss the challenges you faced, how you engaged clients, and the successful outcomes, which will demonstrate your hands-on development experience and strategic thinking.

When answering this, emphasize the importance of communication and transparency. Talk about tools or strategies you've implemented for project management, such as regular check-ins, shared documentation, and collaborative platforms that keep everyone informed and engaged throughout the project lifecycle.

Your answer should highlight your ability to analyze data, market trends, and client feedback when constructing business cases. Discuss how you articulate the value proposition, market viability, and potential ROI of a new product, as this illustrates your strategic capabilities.

Explain your approach to gathering and analyzing client feedback. Provide examples of how you've transformed insights into frameworks or concepts that guided product development. Highlight your ability to bridge client desires with technical feasibility in creating innovative solutions.

In your response, you should discuss techniques for inspiring your teams, such as sharing your vision, celebrating successes, and encouraging creative risk-taking. Provide examples of how you've motivated teams to push boundaries and deliver exceptional results for clients.

When discussing this, narrate a specific instance where client feedback led to a change in direction for a project. Talk about how you assessed the feedback, made necessary adjustments, and successfully implemented those changes, demonstrating your adaptability and commitment to client satisfaction.

Here, describe your approach to time management and prioritization. Talk about tools you use for task organization, how you balance competing deadlines, and strategies for focusing on high-impact activities, demonstrating your ability to thrive in a dynamic role like that of a Client Consulting Manager.