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Consultant, Global Client Services Communications & Enablement - job 13 of 20

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The Communications & Enablement Consultant within the Client Services Global Business Operations team will be a results-driven individual with a digital-first approach to content development through skilled writing, visual design, and a passion for process improvement. This role joins the team responsible for both internal and external communications and enablement efforts, working with colleagues from around the world across all facets of Client Services. The team tells the story of how we support Visa’s clients, ways we’re incorporating generative AI into the service journey, and how we’re addressing client feedback across our products and solutions – all to drive our clients’ success. It’s an exciting time to join Visa’s Client Services in a team with high visibility both across the organization and with leadership.

This role requires a dynamic, well-rounded team player with the ability to ingest information quickly and pivot when needed, and a keen focus on the “what,” the “so what,” and the “now what.” The role will flex across a variety of mediums with a focus on internal and external content development through writing and design, content marketing, and communications campaign management and measurement. The ideal candidate will blend strategic thinking with pragmatic and efficient execution to create key messages, optimizing content by channel and audience to make an impact.

This position can be based in either Denver or Atlanta and will report into the Senior Director, Global Client Services Communications and Enablement. This is an individual contributor role and requires a skilled communicator with strong business acumen, ability to operate independently, a curiosity to streamline our daily work through technology and GenAI, and an ability to deliver quickly.

RESPONSIBILITIES

Digital content planning and development, including writing and editing executive presentations, client-facing collateral, articles, social media posts, tear sheets, case studies, videos, graphics, and more for internal and external stakeholders.
Leverage Visa’s existing brand assets to create content to communicate ideas that inspire, inform, and captivate target audiences. 
Ability to think strategically and identify key messages to drive clarity on what is changing, who it affects, and what’s in it for the audience across various channels and in a holistic and digestible story.
Work with broader Client Services stakeholders to define and develop content and digital assets that support our business strategies and key performance indicators.
Manage a global editorial calendar and work with key subject matter experts to develop and execute content ideas.
Monitor progress and evaluate success using a data-driven approach, while continually improving processes to increase efficiency and impact.
Stay informed of best practices in communication, change management and the platforms we use to bring innovative ideas to the organization and improve user experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About Consultant, Global Client Services Communications & Enablement, Visa

Exciting times lie ahead as you consider the role of Consultant, Global Client Services Communications & Enablement with Visa in Atlanta! This position is perfect for a results-driven individual who thrives in a digital-first environment and has a flair for content development. As part of the Client Services Global Business Operations team, you’ll engage in a diverse range of responsibilities focused on enhancing internal and external communications. Your knack for writing and visual design will shine as you create compelling content, from executive presentations to case studies and social media posts. Leveraging Visa’s strong brand assets, you’ll communicate ideas that captivate and inspire with clarity. With a focus on process improvement, you’ll work closely with global colleagues to ensure that client feedback shapes our service offerings. This isn’t just about creating content; it’s about telling Visa’s story, highlighting our innovative integration of generative AI into the client journey, and strategizing how best to deliver impactful messages to various audiences. You'll be a key player in crafting a narrative that drives our clients' success while managing a global editorial calendar. Data will be your ally as you monitor and evaluate the impact of your efforts, continuously seeking ways to enhance efficiency. If you're a well-rounded team player with strong business acumen, a passion for technology, and an eagerness to make a difference, this hybrid role could be your next big adventure!

Frequently Asked Questions (FAQs) for Consultant, Global Client Services Communications & Enablement Role at Visa

What are the main responsibilities of a Consultant, Global Client Services Communications & Enablement at Visa?

As a Consultant, Global Client Services Communications & Enablement at Visa, your primary responsibilities will include digital content planning and development. You'll be tasked with writing and editing a variety of content such as executive presentations, client-facing collateral, case studies, and social media posts aimed at both internal and external stakeholders. Moreover, your role will involve collaborating with Team members to address client feedback and to communicate effective change, foster clarity in messaging, and drive engagement using data-driven insights. Staying updated on best practices in communication will also be critical to continually improve processes.