Digital Media Platform Engineering, Sr Manager - job 2 of 20

The Senior Manager of Digital Media Platform Engineering at Visa is primarily responsible for leading a team that focuses on transforming workplace communication through advanced digital media technologies. This includes developing and managing technical roadmaps, collaborating with various stakeholders, enhancing customer service for internal clients, and driving the implementation of innovative solutions. You will also oversee application life cycles, create KPIs, and ensure that project scopes are adhered to throughout execution.

Candidates for the Senior Manager of Digital Media Platform Engineering at Visa should possess a strong background in application life cycle management, with deep technical knowledge of video meeting platforms and enterprise applications. A proven track record in leadership, excellent organizational skills, and the ability to communicate effectively are also essential. A positive attitude, problem-solving abilities, and a collaborative spirit are crucial for driving projects to success in this role.

The Senior Manager of Digital Media Platform Engineering at Visa collaborates with departments such as IT Support, IT Engineering, PMO, Facilities, and Marketing. This position requires close partnership with stakeholders to ensure projects align with business goals. Successful collaboration is key in driving projects forward and implementing innovative technologies that meet the needs of the organization.

Having a solid understanding of digital media technologies is crucial for the Senior Manager of Digital Media Platform Engineering at Visa because it enables the manager to implement cutting-edge solutions that enhance internal communication and collaboration. The role involves evaluating emerging technologies, leading proof-of-concept tests, and ensuring the seamless integration of these platforms into the Visa ecosystem.

The Senior Manager of Digital Media Platform Engineering at Visa offers significant opportunities for career growth, including leadership development, exposure to cutting-edge technology, and the chance to drive key initiatives within the organization. By networking with industry partners and maintaining a focus on innovation, this role provides a pathway to higher management positions and influential roles in technology strategy.

When asked about your experience with video conferencing technologies, detail specific platforms you have worked with such as Microsoft Teams, Zoom, and Webex. Discuss how you utilized these technologies to enhance team collaboration or manage meetings, and mention any troubleshooting you have undertaken to resolve issues effectively.

In response to questions about accountability, structure your answer around setting clear objectives, using OKRs to track performance, and maintaining regular check-ins with your team. Discuss how you promote a culture of ownership and transparency, as well as how you address challenges when they arise.

When discussing how to create a technical roadmap, outline your process of researching industry trends, aligning stakeholder goals with technology needs, prioritizing initiatives based on impact, and delivering comprehensive documentation to guide future decision-making. Be sure to mention how you communicate this plan to your team and stakeholders for buy-in.

Share a specific example of a project you led, detailing your role, the challenges faced, and how you motivated your team to achieve results. Include metrics or outcomes to demonstrate the project's success, emphasizing your leadership style and collaborative approach.

Explaining your method for handling escalated engineering issues should include your approach to categorizing the problems, diving into the technical details, ensuring prompt resolutions, and communicating effectively with stakeholders throughout the process to keep them informed.

When discussing your experience with PowerBI, share specific examples of reports you have created, the data sources you have utilized, and how these reports informed decision-making or led to improvements. Highlight your analytical skills and attention to detail in interpreting data.

Elaborate on your proactive approach to staying current by attending industry conferences, participating in webinars, reading relevant publications, or networking with experts. Highlight how this knowledge benefits your team and projects, and how you incorporate new insights into your work.

Mention your commitment to developing others, your methods for providing constructive feedback, and the tools or resources you utilize to enhance their skills. Explain how mentoring contributes to a stronger team dynamic and success within the company.

Discuss your systematic approach to troubleshooting, including identifying the root cause, consulting documentation, collaborating with team members for insights, and testing solutions. Emphasize your patience and thoroughness in ensuring an effective resolution.

Select a specific process improvement initiative you led, describe the original process, the rationale for change, and the steps you took to implement improvements. Quantify the outcomes to showcase the impact of your efforts.