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Digital Product Manager - job 2 of 4

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Position Overview:
Visa is seeking a dynamic and highly skilled and motivated Digital Platforms Manager to join its Products Team in Mexico. This role is pivotal in defining and executing our digital agenda, driving the implementation of Visa’s digital products and solutions, and expanding our leadership in the market. The ideal candidate will have a strong background in the payments industry, with a focus on digital and mobile payments, and a proven track record in product development and management.

Key Responsibilities:

  • Define and develop consumer strategies and tactics to expand Visa's leadership in Mexico's digital payment space.

  • Drive the successful implementation of Visa’s Digital Products and Solutions, including tokenization (Visa Token Service - VTS), authentication solutions (Cloud Token Framework - CTF, Passkey), and Click to Pay (CTP) and as well as new products or functionalities of existing core debit / credit products.

  • Develop key performance indicators for digital product categories.

  • Expand access and explore new digital product issuance through early detection of client needs.

  • Implement new commercial intelligence strategies for digital product development to gather valuable market segment information.

  • Provide consultative product expertise for internal clients, issuers, and partners to enhance understanding of our digital products and new services.

  • Develop and implement effective product management strategies, spearheading the implementation and expansion of new and existing digital solutions.

  • Identify and partner with leading digital solutions in the market to enhance the value we provide to our clients and partners.

  • Actively monitor developments in digital payments and commerce, developing opinions and ideas on their implications for Visa and innovation.

  • Prioritize across multiple work streams with guidance from senior leadership, highlighting plans, risks, and dependencies.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

 

Qualifications

Basic Qualification
-5+ years of relevant work experience with a Bachelor’s Degree or at least 2
years of work experience with an Advanced degree (e.g. Masters, MBA, JD,
MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work
experience.

Preferred Qualification
-Bachelor’s degree in Computer Science, Business, Engineering or a related
field. MBA Highly preferred.
-Experience in the payments industry or a related field.
-Stellar Problem Solving Skills with a curious and inquisitive mindset.
-Broad experience in the Payments industry (+5yrs), with proven results in
product development or product management at a payments fintech, global
payments network, leading consumer bank, or related payment companies
-Strong business analytical skills to develop and implement new digital
products or functionalities using Human Centric Design methodology.
-Ability to translate client needs into product requirements
-Solid technical knowledge and proven experience in implementing digital
payments solutions, such as digital onboarding solutions, risk and identity
solutions, tokenization, API’s, real-time payments, e-commerce solutions.
-Strong understanding of Visa’s core payments network business.
-Strong analytical and quantitative abilities, strong bias towards data-based
decision making and comfort with financial analysis
-Strong collaboration and communication skills with the ability to effectively
work with cross-functional teams.
-Results Oriented and Client Focused
-Self-driven and highly motivated
-Quick learner, flexible, comfort with ambiguity
-Fluent in written and spoken English
-Understanding of product management principles and the product
development lifecycle.
-Creative thinker with the ability to assist in defining business trade-offs and
generating solutions.
-Passion for technology and a strong interest in digital payments.
Preferred Qualifications:
-Proven experience in digital product commercial management, particularly in e-
commerce solutions, working with global payment solution providers,
merchants, big-tech, issuers, and acquirers.
-Advanced understanding of e-commerce payment solutions for merchants.
-Proven ability to articulate and discuss the value of authentication within the e-
commerce payment ecosystem.
-In-depth knowledge of leveraging Visa Secure to reduce fraud, improve UX, and
increase approvals.
-Passionate about UX-centered design, API products, consumer and merchant
experience, with a focus on driving product adoption and usage rates.
-Data and insights-driven, capable of generating comprehensive market
approaches.
-Industry expertise in fintechs, big-tech, and PSPs.
-Exceptional problem-solving skills with a curious and inquisitive mindset.
-Strong sense of ownership and impact-driven mindset, able to quickly
overcome commercial, technical, industry, and internal challenges.
-Detailed understanding of the Mexican regulatory landscape affecting e-
commerce payments.
-Experience in digital product management or e-commerce solutions.
-Knowledge of authentication within the e-commerce payment ecosystem.
-Understanding of Visa Secure, UX-centered design, and API products.
-Data-driven with the ability to assist in generating comprehensive market
approaches.
-Basic understanding of the Mexican regulatory landscape affecting e-
commerce payments.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Average salary estimate

$85000 / YEARLY (est.)
min
max
$70000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Digital Product Manager, Visa

Join Visa as a Digital Product Manager in vibrant Mexico City and be at the forefront of the evolving payments industry! You'll be essential in crafting and executing innovative digital strategies that not only strengthen Visa's position but also revolutionize the way consumers engage with digital payments in Mexico. This role is perfect for someone with a strong background in mobile and digital payments. You will drive the implementation of our extensive range of digital products and solutions, such as Visa Token Service and Click to Pay, while creating strategic approaches to meet customer needs and enhance market presence. You'll develop key performance indicators, partner with leading digital solutions to elevate our offerings, and stay ahead of market trends in digital payments. We're seeking someone with over 5 years of relevant experience in a product management or development role, and a strong understanding of the payments landscape. You'll collaborate cross-functionally to translate client needs into actionable product requirements and strategies, ensuring we deliver exceptional services to our clients and partners. This is more than just a job; it's a chance to make a real impact in an industry leader, all while enjoying the flexibility of a hybrid work environment. If you have a passion for technology, payments, and a desire to shape the future of commerce, this opportunity at Visa is tailor-made for you!

Frequently Asked Questions (FAQs) for Digital Product Manager Role at Visa
What does a Digital Product Manager do at Visa in Mexico?

As a Digital Product Manager at Visa in Mexico, you will be responsible for defining and executing digital strategies that enhance Visa's leadership in the digital payment space. This includes developing consumer products, driving the implementation of digital solutions such as tokenization and authentication, and identifying new opportunities in the market.

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What qualifications does Visa require for its Digital Product Manager position?

Visa generally looks for candidates with over 5 years of relevant experience, preferably within the payments industry. A Bachelor's degree in fields like Computer Science, Business, or Engineering is preferred, with an MBA serving as a significant advantage. Strong analytical and problem-solving skills are also essential for the role of Digital Product Manager.

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What are the key responsibilities of the Digital Product Manager at Visa?

In the role of Digital Product Manager at Visa, key responsibilities include developing strategies to expand digital product offerings, implementing solutions like Visa Token Service, and collaborating with cross-functional teams to improve product offerings. You will also need to monitor the digital payments landscape and report on performance metrics.

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Is prior experience in digital payments necessary for the Digital Product Manager role at Visa?

Yes, having a background in digital and mobile payments is highly advantageous for the Digital Product Manager position at Visa. Familiarity with product management in fintech or payment platforms can significantly bolster your application and effectiveness in this role.

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What skills are essential for a Digital Product Manager at Visa?

Key skills for a successful Digital Product Manager at Visa include strong analytical and data-driven decision-making abilities, exceptional problem-solving skills, stakeholder management, and a thorough understanding of digital payment systems. The ability to communicate effectively across diverse teams is also vital.

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Common Interview Questions for Digital Product Manager
How do you prioritize features when developing a digital product?

When prioritizing features, I focus on customer needs, business objectives, and market trends. Utilizing frameworks like the MoSCoW method helps in classifying features into must-haves, should-haves, could-haves, and won’t-haves, which ensures that we deliver value quickly while remaining aligned with our strategic goals.

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Can you describe a successful digital product you managed? What was your role?

Certainly! In my previous role, I managed a digital onboarding solution that reduced signup friction for users. I conducted user research to identify pain points, collaborated with UX/UI designers for a seamless experience, and worked closely with developers to ensure timely delivery, ultimately improving user engagement by over 30%.

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What strategies do you use to gather market intelligence for product development?

I employ a combination of qualitative and quantitative methods, such as surveys, user interviews, and data analytics. Engaging with key stakeholders and monitoring competitor offerings also provides valuable insights into emerging trends and consumer preferences that can inform our product strategy.

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How do you ensure collaboration with cross-functional teams?

Effective communication is crucial. I prioritize regular check-ins and use collaborative tools to keep everyone aligned. Establishing clear roles and responsibilities streamlines the process and fosters a team environment where everyone feels accountable for the product's success.

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Can you talk about your experience with agile methodology?

I have led multiple projects using agile methodology, focusing on iterative development and continuous feedback. I believe in maintaining flexibility in the workflow, which allows the team to adapt based on user feedback and changing market needs, ensuring that our final product effectively meets user requirements.

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What metrics do you consider essential for assessing the performance of a digital product?

Key performance indicators (KPIs) I watch include user engagement rates, conversion rates, retention metrics, and customer satisfaction scores. Tracking these metrics helps gauge product performance over time and informs decisions about future enhancements.

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How do you approach user feedback in product development?

I actively seek user feedback at all stages of development, using it to guide improvements. By conducting usability tests and surveys, I ensure that we understand the user experience, which directly influences product iterations and enhancements, ultimately enriching customer satisfaction.

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What role does data play in your decision-making process?

Data is vital in my decision-making process. I rely on analytics to identify trends, validate assumptions, and guide product direction. Analyzing data helps in making informed decisions that align with both user needs and business objectives.

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How do you deal with conflicting priorities in product development?

I focus on transparency and open communication to address conflicts. Prioritizing based on company goals and user impact allows me to make objective decisions that align with our overall strategy while also keeping stakeholders informed and engaged in the process.

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What interests you most about working at Visa as a Digital Product Manager?

I am particularly excited about Visa's commitment to innovation in digital payments. Joining a globally recognized leader offers a unique opportunity to shape how consumers interact with payment solutions, and I am passionate about driving impactful change within this dynamic environment.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 8, 2025

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