Director, Business Operations Growth Product & Partnerships - job 14 of 20

The Director of Business Operations Growth Product & Partnerships at Visa is responsible for overseeing strategic business initiatives from development through implementation. This includes managing decision-making processes, coordinating quarterly business reviews, and developing internal communication strategies to align the team effectively. The role also requires collaboration with various stakeholders, overseeing project deliverables, and improving processes through change management.

To excel as the Director of Business Operations Growth Product & Partnerships at Visa, candidates typically need a strong background in business strategy, program management, and operations. A bachelor's degree is required, while an MBA or similar advanced degree is often preferred. Significant experience in leadership roles, particularly in areas involving cross-functional collaboration and strategy execution, is crucial.

In the role of Director of Business Operations Growth Product & Partnerships at Visa, significant efforts are directed toward enhancing team engagement. This includes proactively recognizing employee contributions and ensuring visibility of talent across the organization, which fosters motivation and collaboration. The Director also oversees initiatives that improve operational efficiency, enhancing overall team morale.

As the Director of Business Operations Growth Product & Partnerships at Visa, you can expect a hybrid work environment. This position allows for flexibility with a blend of in-office and remote work, promoting a balance between collaboration and focused individual work. The specific in-office days will be determined in discussion with your hiring manager.

The Director of Business Operations Growth Product & Partnerships at Visa will oversee a variety of strategic initiatives aimed at revenue generation, cost management, and operational enhancements. Responsibilities include program management, conducting business reviews, and coordinating key organizational meetings, which will contribute to Visa’s broader strategic goals and business optimization efforts.

When answering this question, focus on how your thought process involves data analysis, stakeholder engagement, and aligning decisions with strategic company goals. Illustrate with a specific example of a successful decision you made in a similar role.

Share your method for prioritizing tasks, such as using frameworks like Eisenhower Matrix or prioritizing based on impact and urgency. Provide an example of how this approach led to timely project completions in past roles.

Provide a detailed example of a change you managed. Discuss your strategies for communication, training, and supporting your team during this transition, showcasing your leadership and change management skills.

Discuss your direct experience with program management in previous roles. Highlight particular successes, methodologies you employ, and how your focus on execution has driven positive outcomes for your teams.

Demonstrate your conflict resolution skills by sharing a specific scenario where you successfully addressed differences between team members or stakeholders, focusing on collaborative approaches and finding common ground.

Emphasize the importance of clear and open communication in ensuring alignment and understanding across teams. Provide examples of tools or strategies you’ve used to enhance communication in your previous roles.

Talk about your experience in developing initiatives that support strategic goals. This may include how you assess the company’s strategic plan, set objectives, and measure the success of each project to ensure alignment.

Identify key performance indicators (KPIs) you’ve found useful in past roles, such as revenue growth, project completion rates, or employee engagement metrics. Discuss how data-driven decision-making is critical in business operations.

Share initiatives or strategies you've implemented to promote team engagement in a hybrid setting. Discuss creative recognition approaches and how they’ve helped maintain team cohesion and motivation.

Describe one or two process improvements you led successfully in previous roles. Be sure to mention the challenges faced, the solutions implemented, and positive outcomes achieved, showcasing your ability to drive change and innovation.