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Director, Global Strategic Partnerships & Client Success  - job 3 of 20

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing high double-digit growth as we expand into new payment flows and continue to grow our core card solutions.  VCS works closely with Financial Institutions and Fintechs to bring payment solutions and associated services that meet the needs of Small Businesses, Growth Corporates, Large Enterprises, Multi-Nationals and Governments around the world. 

Within VCS, the Global Enterprise, Growth Corporate, Verticals, and Working Capital Solutions team is core to Visa’s growth strategy in delivering capabilities that improve our client’s business-to-business B2B payments beyond our transactional card products.  We work across the organization to enable innovation and the delivery of solutions cross-regionally to meet our clients’ needs.

This individual will be a key member of Global Strategic Deals & Client Success and be the North America practice lead to identify, originate, structure and support multi-region VCS opportunities in close partnership with regional and local market teams. Working in close partnership with regional and local market teams, they will bring expertise in B2B commerce ecosystem across buyers, suppliers, Financial Institutions (FIs) etc. across credit, working capital, trade finance and liquidity management solutioning to drive multi-regional partnerships and growth in Large and Middle Market (LMM) segment.

This role requires an individual with rich experience in partnerships with FIs, B2B commerce platforms and/or enablers who brings strategic vision and can work independently in an ambiguous setting. The person will be highly adaptable to continuous change, possess strong interpersonal and organizational skills with the ability to effectively manage multiple work streams, both internally and externally. The candidate must be highly collaborative, strategic, customer oriented and bring a structured and disciplined approach to driving long-term LMM growth. The individual will be a self-starter and initiative-taker who can influence various stakeholders with strong vision, problem solving ability and driving key initiatives in the treasury and payment space for Visa. This individual will have prior business development, solutioning and sales negotiation and the experience and ability to endure extended sales and deal lifecycle in a multi-team setting. The individual will interact with senior executives and others in client and partner organizations to identify relevant solutions for their respective requirements. This person must be creative, collaborative and have a very strong bias towards action inspiring others of their vision.

Essential Functions:

  • This role will act as liaison to Product, Enablers, Account Executives/Sales coverage developing all routines for deal pipeline, early integration and operationalizing of newly signed partnership and reporting.
  • Primary partner to account executives in all aspects of business development, sales strategy, deal development, deal approval, and deal negotiation; to expand strategic partnerships, client relationships and sales channels that grow Visa’s commercial solutions franchise and addressable market.
  • Coordinate strategies and tactics across regional Visa teams, leading and coordinating commercial and deal strategies in partnership with the local markets and in conjunction with functional teams including Legal, Sales, Client Services, Rules, Product, Technology, and Risk.
  • Optimize outcomes through creative deal structuring and leveraging best in class prior approaches, establish and manage VCS strategic deal pipeline to identify opportunities to improve deal outcomes and sales velocity and reduce time to revenue.
  • Support the global head of strategic deals as well as other members of the team in presenting and executing the global business strategy and go-to-market plans for LMM and relevant industry verticals.
  • Be the tactical lead that identifies, originates, structures, supports and executes multi-region VCS opportunities with working capital and balance sheet optimization use-cases for MNC and Fintech B2B2X customers, providing subject matter expertise to new strategic commercial deals to increase Visa’s penetration of the B2B flows.
  • Be the subject matter advocate and expert to clients, partners and internal stakeholders and share deep understanding of product functionality, and roadmap, regulatory and compliance issues, the technology and operational environment of target customers and major operational risk issues.
  • Be a thought leader and subject matter expert who can lead the ideation of industry verticals, new use-cases, strategic embedded finance and long-term opportunities.
  • Drive multi-region delivery of strategic deals through consistent and coordinated approach at a HQ and regional level.
  • Implement Visa Commercial Solutions’ embedded finance strategy through partnerships that broaden B2B use-cases (ERPs, ISVs, Fintechs).
  • Leverage and expand Treasurer and CFO relationships at headquarters and at local levels to elevate Visa’s Embedded Finance, Treasury, and Working Capital solutions.
  • Challenge long-established services providers to make a compelling case for uptake of Visa solutions within client organizations and to drive decision making through the production of tailored presentations and client analysis
  • Collaborate with Global and Regional Product, Global and Regional Sales and Account Management to understand and deliver client solutions with substantial value propositions across the B2B commerce value chain.
  • Provide analysis, insight and ongoing monitoring of market trends, regulations, pricing and competitive position by gathering and market intelligence and client feedback.
  • Provide strategic and operational support to VCS executive leadership where necessary and contribute to the VCS strategy to developing market specific business plans through the provision of appropriate intelligence. Support in building and executing regional business plans, marketing activities and other operational tasks.
  • Serve as a role model by being accountable for commitments, promoting transparency and healthy debate, and demonstrating ethical behaviour and acting with integrity.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Director, Global Strategic Partnerships & Client Success , Visa

Are you ready to step into a transformative role as the Director of Global Strategic Partnerships & Client Success with Visa in San Francisco? This is not just any position; it’s a chance to join a world-class commercial organization that is riding the wave of high double-digit growth. In this role, you’ll be the driving force behind Visa’s ambitious strategy in taking our innovative payment solutions to a broader array of clients including small businesses, large enterprises, and even government entities. Imagine working closely with Financial Institutions and Fintechs to shape the future of B2B payments! You’ll take charge of originating and structuring strategic deals across various regions, directly influencing Visa’s trajectory in the marketplace. Your expertise in the B2B commerce ecosystem will empower you to forge multi-regional partnerships while collaborating with diverse teams and stakeholders. This isn’t just about making sales; it’s about creating long-lasting relationships that enhance the customer experience and drive growth in the Large and Middle Market segment. If you thrive in a dynamic environment and possess a strong vision, coupled with problem-solving prowess, we want you on our team! Your role will encompass everything from managing sales strategies, optimizing deal outcomes, to supporting executive leadership with market insights. You’ll also be a beacon of knowledge, making sure every one of your partnerships adheres to Visa's impeccable standards. Join us, and let's redefine B2B payment landscapes together!

Frequently Asked Questions (FAQs) for Director, Global Strategic Partnerships & Client Success  Role at Visa
What responsibilities does the Director of Global Strategic Partnerships & Client Success at Visa have?

The Director of Global Strategic Partnerships & Client Success at Visa takes charge of identifying and structuring multi-regional deals, serving as a liaison between the product and sales teams. They lead business development efforts by coordinating with regional teams to expand the reach of Visa’s multi-faceted commercial solutions and ensure the delivery of impactful B2B payment strategies.

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What qualifications are needed for the Director, Global Strategic Partnerships & Client Success position at Visa?

Candidates for the Director of Global Strategic Partnerships & Client Success role at Visa should have rich experience in business development, particularly in partnerships with Financial Institutions and B2B commerce platforms. Strong interpersonal skills, strategic vision, and a structured approach to managing multiple work streams are essential. An adaptable mindset in a fast-paced setting is a must!

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How does the Director of Global Strategic Partnerships & Client Success influence Visa's client relationships?

In their role, the Director of Global Strategic Partnerships & Client Success significantly impacts Visa's client relationships by managing deal negotiations and crafting innovative partnership strategies. They work closely with account executives to tailor solutions that address specific client needs, thereby enhancing customer satisfaction and retention.

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What makes Visa's Global Strategic Partnerships & Client Success team unique?

Visa’s Global Strategic Partnerships & Client Success team is unique because of its collaborative approach to innovation. By integrating expertise in B2B commerce and banking solutions, they enable a seamless partnership experience for clients, driving exceptional value and optimizing payment solutions while adapting to the ever-changing market landscape.

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What is the work culture like for the Director of Global Strategic Partnerships & Client Success at Visa?

The work culture for the Director of Global Strategic Partnerships & Client Success at Visa fosters collaboration, integrity, and transparency. It encourages innovative thinking and a customer-centric mindset, ensuring that every team member contributes meaningfully to Visa's broader business strategy while enjoying a supportive environment that values ethical behavior.

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Common Interview Questions for Director, Global Strategic Partnerships & Client Success 
What strategies would you implement as the Director of Global Strategic Partnerships & Client Success at Visa?

When answering this question, highlight your ability to analyze market trends and structure deals that align with Visa's growth strategy. Discuss specific tactics you've used in the past to develop partnerships and enhance client success, demonstrating your strategic thinking and adaptability in dynamic environments.

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Can you describe your experience in managing multi-regional deals?

In this response, emphasize your prior experience working across various regions to cultivate partnerships. Share successes in managing diverse teams and optimally structuring deals to ensure that you're equipped to handle the complexities associated with multi-regional business development.

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How would you address challenges faced in B2B commerce partnerships?

To answer this, reflect on a specific challenge you've faced in B2B commerce. Discuss the outcome, strategies implemented to overcome the issue, and how you engaged stakeholders to find solutions, showcasing your problem-solving and negotiation skills.

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What role does collaboration play in your approach to client success?

Here, articulate the importance of collaboration in achieving business goals. Discuss your experience working with cross-functional teams and how fostering open communication and sharing insights can lead to enhanced client experiences and innovative solutions.

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How would you evaluate the success of a strategic partnership at Visa?

Talk about key performance indicators and metrics essential for evaluating strategic partnerships. Highlight the importance of continuous feedback loops and how data-driven insights can inform decisions while ensuring that partnerships align with business objectives.

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What experience do you have in developing long-term strategies for client growth?

Share your experience in crafting strategic plans that address client needs over time. Discuss how your analysis of market trends helps you anticipate changes and develop solutions that not only meet current demands but also position clients for future success.

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How do you stay informed about trends in B2B payments?

Express your commitment to professional development through attending industry conferences, engaging with thought leaders, and consuming relevant publications. Mention specific resources or communities that have kept you informed and helped you remain competitive in the B2B payments landscape.

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How do you manage relationships with executives at partner organizations?

In your response, underscore your communication skills and your ability to tailor your approach to meet the preferences of various executives. Discuss your experience in establishing trust and rapport, ensuring that you effectively gauge partner needs and expectations.

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What tools or techniques do you use to manage deal pipelines?

Discuss any relevant software or methodologies you've utilized to track and analyze deal pipelines, emphasizing your understanding of effective deal management practices, timely follow-ups, and the importance of maintaining organized records for better decision-making.

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How would you leverage technology in your role at Visa?

Convey your understanding of the latest technological advancements relevant to B2B payments and partnerships. Highlight your previous experiences in utilizing technology to streamline processes, enhance collaboration, and improve both internal and client-facing operations.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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