Director - North America Product - job 5 of 21

The Director - North America Product is primarily responsible for overseeing data quality trends within the US Business and Commercial issuer portfolios. This role involves developing a comprehensive data quality program that highlights and addresses issues on Acquirers, Merchants, and Visa platforms, providing subject matter expertise to external partners, and ensuring that stakeholder communication is maintained with program updates.

Ideal candidates for the Director - North America Product position should possess strong leadership and interpersonal skills, along with deep knowledge of the commercial payment landscape. A background in data quality program development is essential, as well as excellent communication and organizational skills, enabling effective collaboration with various stakeholders and management teams.

As the Director - North America Product, you will interact closely with external clients, including issuing banks and processors. You will provide support regarding issuer data quality reviews and facilitate awareness, education, and execution plans for changes within their reporting frameworks.

A successful candidate for the Director - North America Product will demonstrate remarkable interpersonal, organizational, and communication skills, thrive in a dynamic work environment, and possess a strong ability to make informed decisions independently. Additionally, being adept at engaging with various levels of stakeholders in a matrix organization is crucial.

The Director - North America Product position is a hybrid role, meaning you will have the flexibility to work remotely while also spending time in the office. The specific expectation of days spent in the office will be discussed and confirmed by your hiring manager.

When answering this question, focus on a specific program you implemented in the past, detailing your methodology, the challenges faced, and how your efforts improved data quality. Emphasize statistical analysis and tracking techniques used during the project.

Highlight an example of a successful project where you collaborated with different teams. Discuss your approach to building relationships, maintaining open communication, and aligning diverse team goals to ensure successful project outcomes.

Discuss your approach to identifying data quality trends, mentioning any tools or frameworks you use to analyze data quality metrics. Providing concrete examples of past assessments and how they shaped your strategy will demonstrate your expertise.

Your answer should showcase how you keep abreast of industry trends, utilizing resources like networking, attending conferences, or subscribing to relevant publications. Discuss how you disseminate this information to your team to maintain awareness and adaptability.

Choose an instance that illustrates your decision-making process and its impact on the project or organization. Explain the steps you took to gather information and how you ultimately assessed the pros and cons of your options.

Demonstrate your understanding of current challenges by discussing issues such as the rapid evolution of technology, compliance regulations, or data interoperability. Express how your experience positions you to tackle these challenges effectively.

Share examples of how you've effectively communicated complex information to varying levels of stakeholders, adjusting your approach to suit the audience. Highlight how this communication affected project success and stakeholder engagement.

Outline a structured plan emphasizing assessing current capabilities, identifying target metrics, and utilizing technology to enhance tracking. Your confidence in implementing this system will help assure interviewers of your expertise.

Discuss the importance of statistical methods in predicting trends and assessing data quality. Provide an example where you used statistical analysis to drive decisions or improvements within a previous role to illustrate its value.

Let your enthusiasm show! Discuss how you thrive on challenges, enjoy the variety of tasks, and appreciate the opportunities for innovation and adaptability that come with a fast-paced workplace. This will reflect positively on your fit for the role.