Director - North America Product - job 19 of 21

In the role of Director - North America Product, you'll focus on analyzing and enhancing data quality across US Business and Commercial issuer portfolios. Your responsibilities will include developing a comprehensive data quality program, providing expert support to external partners like issuing banks, and delivering statistical analysis on data quality trends to stakeholders at various levels.

Candidates for the Director - North America Product position should possess exceptional leadership and interpersonal skills, along with a strong background in data analysis and the commercial payment landscape. Familiarity with issuer reporting and a proven ability to collaborate effectively with diverse teams and stakeholders in a matrix-oriented environment are key qualifications.

The Director - North America Product plays a crucial role in ensuring data quality, which directly impacts the efficiency and reliability of our payment systems. By developing comprehensive programs and collaborating closely with external partners, the Director helps foster innovation and maintain our competitive edge in the rapidly evolving commercial payment landscape.

In the Director - North America Product role, you will thrive in a fast-paced, hybrid environment. This role provides an exciting mix of working both in-office and remotely while maintaining strong communication and collaboration with cross-functional teams, ensuring that you have the support and dynamic interactions needed to excel.

To enhance your application for the Director - North America Product role, focus on showcasing your experience in data quality management, your ability to analyze complex data sets, and your exceptional communication skills. Highlighting experiences that demonstrate strong leadership and successful collaboration with diverse teams will also set you apart.

When answering this question, focus on specific examples of how you developed or managed data quality initiatives, including results achieved and the tools or methodologies you utilized. Highlight your understanding of metrics that measure data quality.

You should emphasize your proactive approach to professional development—mentionations like attending industry conferences, participating in webinars, or being active in relevant forums and groups to stay informed about trends and innovations.

When addressing this, detail how you tailor your communication style based on your audience. Use examples from past experiences where you effectively conveyed data insights through visualizations, report presentations, or simplified explanations.

To answer this, discuss your prioritization techniques, time management skills, and any tools you use to track project progress. Provide a real-life example showcasing your ability to maintain quality while meeting deadlines.

Discuss your leadership style—whether it's collaborative, directive, or coaching—and give examples of how you've successfully led teams through projects, highlighting your ability to navigate different perspectives and ensure team alignment.

Provide a concrete example detailing your approach to identifying data issues, the solutions you implemented, and the measurable outcomes that resulted from your efforts, emphasizing your analytical skills.

Talk about the importance of regular communication, establishing trust, and being proactive in addressing concerns. You might mention specific strategies you’ve applied to cultivate these relationships positively.

Highlight any relevant tools or software you’ve used for statistical analysis and provide examples of how this analysis has historically supported decision-making regarding data quality improvements.

Discuss the steps you would take to assess existing data quality, develop targeted programs addressing specific deficiencies, and how you would measure success over time, supporting your points with examples from prior experience.

Share a specific example that demonstrates your decision-making process, the information you reviewed, the options you considered, and the outcome of your decision. This showcases your critical thinking and autonomy.