Director - North America Product - job 6 of 21

The Director - North America Product plays a crucial role in analyzing data quality trends within US Business and Commercial issuer portfolios. Responsibilities include implementing comprehensive data quality programs that resolve issues with Acquirers, Merchants, and Visa platforms, as well as providing SME-level support to teams handling issuer data quality reviews. This role also involves statistical analysis on data quality trending and updating stakeholders across various levels.

To be considered for the Director - North America Product role, candidates should possess strong leadership abilities and excellent communication skills. A deep understanding of the commercial payment landscape, particularly from the issuing side, along with experience in data analysis and quality assurance, is essential. Also, a proven track record of collaborating with cross-functional teams in a matrix structure is highly valued.

In the Director - North America Product role, you will interact closely with various stakeholders across the organization and external partners. Strong interpersonal skills are necessary for effective collaboration with issuing banks and issuing processors, ensuring successful execution of data quality initiatives.

This unique role at our company not only involves overseeing data quality initiatives but also emphasizes collaboration and continuous improvement in a fast-paced environment. The Director - North America Product will lead cross-functional projects, empowering teams to enhance the overall commercial payment landscape while ensuring smooth engagement with external clients.

The Director - North America Product position is a hybrid role, meaning you can work both remotely and in-office. The specific expectations regarding days in the office will be confirmed by your hiring manager, providing you with the flexibility to balance both environments.

When asked to analyze data quality trends, I emphasize the importance of understanding the underlying data sources and the business context. I would explain that I utilize statistical tools and data visualization techniques to identify patterns, discrepancies, and areas for improvement.

In my previous roles, I've successfully managed cross-functional teams by fostering a collaborative environment where all voices are heard. I focus on establishing clear goals and open communication channels, which enhances teamwork and productivity.

To ensure effective stakeholder engagement, I prioritize understanding their needs and expectations. Regular check-ins and updates, tailored communication styles, and facilitating feedback sessions are key strategies I employ to keep all stakeholders engaged and informed.

I stay informed of changes in the commercial payment landscape by actively engaging with industry publications, attending webinars, and participating in professional networking groups. This enables me to remain aware of emerging trends and regulatory developments.

I once encountered a major data integrity issue involving discrepancies in reporting metrics. By leading a cross-team taskforce to identify the root cause and develop corrective measures, we were able to resolve the issues effectively and enhance our data quality processes.

I utilize various tools such as SQL, Python, and data visualization software like Tableau for conducting statistical analysis. These tools allow me to derive actionable insights from data that drive quality improvements.

In a fast-paced environment, I prioritize tasks by assessing their urgency and impact. I often utilize project management tools to track progress and ensure that key deliverables align with strategic goals.

When implementing a data quality program, I start by defining clear objectives and metrics for success. I then collaborate with stakeholders to develop a structured approach that includes training, monitoring, and regular reviews to ensure continuous improvement.

When faced with disagreements, I focus on fostering open dialogue to understand varying perspectives. I believe in seeking common ground and ultimately finding solutions that benefit all parties involved.

In a past project, I provided SME-level support to an initiative focusing on enhancing data quality reporting for issuing banks. My expertise helped shape the framework and methodologies used, resulting in more effective data management practices.