Director, Revenue and Billing Systems - job 17 of 20

The role of the Director, Revenue and Billing Systems at Visa encompasses several key responsibilities, including translating the finance vision into a world-class technology architecture, leading significant initiatives in finance revenue systems, and collaborating closely with key stakeholders across Finance and IT to better understand needs and identify opportunities. This role also involves managing work in an agile environment using Jira, ensuring user adoption through acceptance testing, and providing leadership with transparent updates regarding risks and issues.

To be considered for the Director, Revenue and Billing Systems position at Visa, candidates should possess strong experience in leading large-scale global transformations and a proven ability to think strategically and holistically about finance systems. Familiarity with agile methodologies and tools like Jira is essential, alongside exceptional collaboration skills to work effectively in a matrixed environment, harnessing facts and subject matter expertise to influence outcomes.

Yes, the Director, Revenue and Billing Systems role at Visa is a hybrid position, allowing for flexibility in work arrangements. Employees in hybrid roles are expected to work from the office 2-3 days a week as determined by leadership, with a general expectation of being in the office for 50% or more of the time based on business needs, offering a great balance between remote work and in-person collaboration.

The Finance Velocity Office (FVO) at Visa aims to build a robust foundation that supports the company's growth and intricacies while improving daily operations for Finance teams. The FVO focuses on implementing innovative technology solutions that drive meaningful and sustainable change, ultimately empowering the organization to adapt to complexity and enhance operational efficiency in the finance domain.

As the Director, Revenue and Billing Systems at Visa, you will play a pivotal role in change management by supporting the translation of the finance vision for the future into actionable technology solutions. You will lead initiatives to transform finance systems, manage stakeholder engagement, and ensure that implementations align with user needs. Additionally, tracking and communicating progress, risks, and mitigation strategies will be key in navigating the change process successfully.

In answering this question, focus on your specific experiences with finance systems transformations, highlighting key initiatives you led, the challenges you faced, and how you overcame them. Share relevant metrics where possible, as well as any collaboration with cross-functional teams that helped drive success.

To tackle this question, demonstrate your ability to assess project importance and urgency. Talk about methods you’ve used to facilitate communication and alignment among stakeholders while ensuring that their inputs are considered in the prioritization process. Discuss tools like Jira that aid in this endeavor.

Highlight your experience fostering collaboration, such as regularly scheduled check-ins, using collaborative tools, and understanding team dynamics. Convey your belief in open communication and how it contributes to the project’s success while bridging different functions.

Discuss your approach in managing resistance, which may include open dialogue with affected team members, providing clear benefits of the new technology, and engaging users early during the testing phases to create buy-in. Emphasize the importance of addressing concerns and tailoring training sessions to ease transitions.

Explain the key performance indicators (KPIs) that you have used, such as user adoption rates, efficiency improvements, error reduction, or cost savings. Make sure to connect how these metrics provide insights into the effectiveness of implementations and help iterate on improvements.

Share a specific challenge you encountered, outlining context, your thought process in evaluating solutions, and the actions you took to resolve it. Focus on what you learned from the experience and how it improved your approach in future projects.

Talk about having regular alignment meetings with finance leadership to understand their vision and needs. You might also mention conducting thorough assessments of current systems and gathering feedback on proposed technology solutions to ensure strategic congruence.

Discuss strategies like celebrating small wins, continuous feedback loops, and open communication about project goals and timelines. Highlight the importance of fostering a supportive atmosphere that encourages team collaboration and keeps morale high.

Provide a thoughtful perspective on upcoming trends such as automation, real-time analytics, and AI-driven decision-making processes in finance technology. Discuss how these elements can revolutionize finance functions and enhance operations in organizations like Visa.

Explain your views on the significance of user acceptance testing (UAT) in ensuring solutions meet user needs. Discuss how you incorporate feedback from UAT to refine products before full deployment, emphasizing the collaborative nature of this process.