Director, Revenue and Billing Systems - job 12 of 20

The Director, Revenue and Billing Systems at Visa is primarily responsible for leading the development and execution of key initiatives related to Finance’s revenue systems. This includes translating the finance vision into a robust technological framework, managing the collaboration with IT for successful delivery, and overseeing user acceptance testing to ensure client satisfaction. The role also involves providing transparent updates on project status to leadership and mitigating any potential risks.

To excel as the Director, Revenue and Billing Systems at Visa, candidates should possess strong strategic and forward-thinking abilities, along with a track record of managing large, complex global transformations. Proficiency in agile methodologies, particularly with tools like Jira, and the capability to work effectively in a matrixed environment are also crucial. Strong communication and influence skills will help in navigating across different teams and driving project success.

The hybrid work model for the Director, Revenue and Billing Systems at Visa allows for flexibility in working arrangements. Employees in this role can expect to alternate between working remotely and coming into the Foster City office 2-3 days a week, dependent on leadership’s guidance. This setup fosters collaboration while accommodating personal working preferences.

The Director, Revenue and Billing Systems plays a critical role in Visa’s Finance Technology modernization by collaborating with the Finance Leadership team to design a future architecture. This involves utilizing technology to improve processes and interactions within Finance, leading initiatives that streamline systems, and driving sustainable changes that support long-term growth.

Collaboration is essential for the Director, Revenue and Billing Systems at Visa as this role requires working closely with various teams across Finance, IT, and the broader business landscape. Understanding each team’s needs and facilitating effective communication ensures that initiatives align with business objectives and fosters a smooth transition during system implementations and upgrades.

In responding to this question, it’s important to highlight specific projects where you led or participated in transformations. Discuss your role, the challenges faced, and the outcomes achieved. Emphasize your strategic approach and how you engaged multiple stakeholders throughout the process.

When discussing task prioritization in an agile setting, focus on how you assess project requirements against business needs. Explain your approach to setting priorities based on urgency, impact, and resource availability, while remaining adaptable to any changes in scope or direction that may arise.

Highlight your experience in using various communication tools and methods to keep your team informed and engaged. Discuss the importance of transparency, regular updates, and open channels for feedback, emphasizing how these practices contribute to a collaborative team environment.

In answering this, discuss your experience in bridging financial insights with technological capabilities. Highlight how you gather input from finance leaders, analyze current systems, and develop a roadmap that aligns technology investments with the long-term financial goals of the organization.

Share a specific instance where you successfully influenced stakeholders or decision-makers by leveraging your expertise, data, and effective communication. Focus on the approach you took, such as fostering relationships or building a compelling case for your recommendations.

Discuss your hands-on experience with Jira or other agile project management tools, emphasizing how you have used them to track project progress, manage backlogs, and facilitate team collaboration. Describe scenarios where these tools helped you adapt to changes and deliver on time.

When addressing this question, emphasize your proactive approach to identifying potential risks early in the project lifecycle. Discuss methods you use to analyze risks, develop mitigation strategies, and communicate any issues transparently with stakeholders.

Discuss how technology enhances efficiency, accuracy, and data-driven decision-making within the finance function. Highlight specific examples of technology implementations that have improved processes and enabled finance teams to focus on strategy rather than just operational tasks.

Emphasize the significance of understanding stakeholder needs and fostering a sense of ownership in transformation initiatives. Discuss how you have engaged stakeholders through regular communication, inclusive planning, and joint problem-solving to ensure that projects meet their expectations and goals.

Provide a detailed account of a specific project, emphasizing challenges faced, how you navigated through them, and the skills or strategies that helped you overcome these obstacles. This narrative helps demonstrate your problem-solving capabilities and resilience.