Issuing Specialist Seller: National - job 7 of 40

As the Issuing Specialist at National, you'll be responsible for deepening your understanding of the payments ecosystem and addressing the needs of Issuers. This includes actively prospecting and closing opportunities, developing sales strategies tailored to Issuers, and ensuring high levels of client satisfaction through proactive outreach. Additionally, you're expected to collaborate with various teams to prepare proposals and presentations that showcase Visa's solutions.

The ideal candidate for the Issuing Specialist at National should possess significant experience in the financial services industry. Strong knowledge of Tier 1 Issuers and the ability to navigate complex organizations are crucial. Experience in sales methodologies, account management, and a deep understanding of emerging trends and regulatory changes in the payment ecosystem are also critical qualifications.

Success as an Issuing Specialist at National hinges on excellent relationship-building skills, strong negotiation abilities, and a thorough understanding of both client needs and Visa’s solutions. Proficiency in Microsoft Dynamics for tracking sales activities and the capability to work collaboratively across teams are also vital to meet the demands of this role effectively.

At National, the Issuing Specialist collaborates extensively with Generalist Sellers, Sales Operations, Product teams, Client Services, and Marketing. This teamwork is essential for preparing impactful proposals and sales materials that address client needs while also ensuring a seamless client experience throughout the sales process and beyond.

The Issuing Specialist role at National offers a hybrid work environment, allowing flexibility between remote work and in-office collaboration. While you'll have the chance to work from home, you will also spend 2-3 days a week in the office, fostering teamwork and ensuring you're engaged with your colleagues and the latest market trends.

When answering this question, focus on a particular sale where you identified the client's pain points, developed a tailored solution, and effectively communicated the value. Highlight collaboration with cross-functional teams and how this led to a successful deal closure.

Demonstrate your proactive approach by mentioning industry publications, webinars, networking events, or continuous education you engage in to keep your knowledge current. This shows your dedication to remaining informed and relevant in the ever-evolving financial landscape.

Emphasize the importance of trust and understanding client needs. Discuss strategies such as persistent follow-ups, providing relevant insights, and ensuring valuable conversations—demonstrating that you invest in the client relationship beyond just making a sale.

Explain your process for listening carefully to concerns, addressing them with factual information, and turning objections into opportunities. Providing a story where you successfully navigated objections can exemplify your skills in this area.

Share specific instances where you have worked with internal teams like Product Management or Client Services to achieve common goals. Highlight your ability to communicate effectively and synthesize input from diverse perspectives into actionable plans.

Discuss your familiarity with Microsoft Dynamics and how you use it to update sales activities, track customer interactions, and analyze data for market trends. This knowledge demonstrates your capability to manage customer relationships and sales pipelines efficiently.

Point out specific challenges such as regulatory changes, emerging technologies, or shifts in consumer behavior in the payments industry. Follow up by discussing how understanding these challenges enables you to propose effective solutions to clients.

Prioritize follow-up communications and feedback collection to assess client satisfaction continuously. Elaborate on strategies for tailored support, mutual success planning, and ensuring that client expectations are met after the sale.

Share the sales methodologies you prefer (like value-based selling) and explain how they have helped you connect with clients. Relate a specific success story illustrating how this approach effectively drove sales.

Articulate your interest in National's mission and values. Back it up by emphasizing how your skills, aligned with their vision, can contribute to their growth and success in the Issuing Solutions sector, making you a valuable addition to their team.