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Manager, Business Operations - job 36 of 44

As part of our dynamic US Client Marketing team, the Business Operations Manager will lead the financial operations for US Marketing Services. Marketing Services, a growing sector within our company, delivers exceptional value to our clients through a range of services, from marketing advisory to campaign execution, achieved through our close partnerships with Visa Consulting & Analytics (VCA) and sales teams.

Within our US Marketing Services Business Planning and Operations (BPO) team, our focus is on supporting our Client Marketing teams by sharing best practices, developing training and communication materials, and advancing key strategies to drive business growth, along with ensuring efficient operating processes. This unique role requires problem-solving expertise, excellent communication skills, and executive presence. A strong desire to drive improvement in how marketing propels our business forward is essential. If you're analytical, creative, detail-oriented, collaborative, and comfortable in a fast-paced environment, we'd love to talk to you.

Responsibilities

  • Support pipeline operations for tracking key projects and anticipated impacts on business (revenue and expense), in partnership with Client Marketing team members and internal finance and accounting stakeholders.
  • Serve as the team’s regional support lead for Visa Project Central (Pipeline Management Tool), conducting training on newly released enhancements and troubleshooting any related issues with Client Marketers and Global Marketing Services team.
  • Support workstreams related to annual planning, including overseeing timelines, managing inputs from team, identifying areas for efficiencies/savings, and developing businesses cases for additional headcount and spend.
  • Develop and track annual financial goals for NA Marketing Services, partnering with key stakeholders to set the right targets and reconciling goals with business and global functions.
  • Collaborate with internal legal stakeholders to identify their requirements and potential challenges in the current contract review process, develop and implement streamlined processes and tools, and provide necessary training and support to Client Marketers.
  • Stay updated on legal best practices and ensure continuous communication on improvements and efficiencies in legal contract review and development.
  • Identify additional analytics needs/opportunities to support the growth of Marketing Services, including evaluation of project results, and the development of new processes for improvements.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager, Business Operations, Visa

Join our fantastic US Client Marketing team as a Business Operations Manager in Foster City, where you'll play a pivotal role in steering the financial operations for our thriving US Marketing Services branch. This is an exciting opportunity to work closely with Visa Consulting & Analytics (VCA) and our sales teams, helping deliver unparalleled value to our clients. In this role, you'll be the go-to person for our Business Planning and Operations (BPO) team, encouraging a culture of excellence by sharing best practices and creating training materials that empower our Client Marketing teams. Your analytical prowess and creative problem-solving skills will shine as you tackle projects that drive our business forward. You'll be tracking key projects, leading the charge on training for our innovative Visa Project Central tool, and optimizing annual planning workflows. You'll partner with stakeholders to set ambitious financial goals for NA Marketing Services, streamline legal contract processes, and assess analytics needs to further enhance the team’s growth. If you're detail-oriented and thrive in a fast-paced environment, this is the place for you! We're looking for someone who communicates effectively and has a strong executive presence, ready to contribute fresh ideas and solutions. If this sounds like you, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Manager, Business Operations Role at Visa
What are the key responsibilities of the Manager, Business Operations at Foster City?

The Manager, Business Operations at Foster City is responsible for a variety of tasks that are vital to supporting the US Client Marketing team. This includes tracking financial operations, overseeing pipeline management, and conducting training on tools like Visa Project Central. Additionally, you would support annual planning processes and develop financial goals and reporting, ensuring alignment with overall business objectives.

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What qualifications are required for the Manager, Business Operations position in Foster City?

To qualify for the Manager, Business Operations position in Foster City, candidates typically need a bachelor’s degree in business administration or a related field along with significant experience in operations or financial management. Strong analytical abilities, excellent communication skills, and a keen understanding of marketing practices are essential, as well as experience with project management tools.

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How does the Manager, Business Operations contribute to business growth in Foster City?

The Manager, Business Operations plays a crucial role in driving growth by collaborating with various stakeholders to streamline operations, identify efficiency improvements, and support the Client Marketing team through analytical insights and strategies. This person is instrumental in aligning financial objectives with marketing initiatives, contributing directly to the company's success.

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What kind of work environment can a Manager, Business Operations expect in Foster City?

The work environment for a Manager, Business Operations in Foster City is dynamic and collaborative, focusing on teamwork and innovation. As this position is hybrid, you can expect a mix of in-office collaboration and remote flexibility, allowing you to balance personal and professional responsibilities while contributing to a driven marketing team.

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What skills are crucial for success as a Manager, Business Operations in Foster City?

For success as a Manager, Business Operations in Foster City, analytical thinking, problem-solving capabilities, and strong communication skills are paramount. Additionally, having a detail-oriented mindset and the ability to thrive in fast-paced settings will facilitate effective project management and teamwork, both of which are critical in this role.

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Common Interview Questions for Manager, Business Operations
How would you approach financial planning for the US Marketing Services at Foster City?

When approaching financial planning for US Marketing Services, my first step would be to analyze past performance data to set realistic targets. Collaborating with key stakeholders is crucial to gather input and ensure that all areas are covered, including revenue projections and expense management, making adjustments based on strategic goals.

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Can you describe your experience with pipeline management tools like Visa Project Central?

I have extensive experience using pipeline management tools like Visa Project Central, where I’ve not only managed key projects but also conducted training sessions for team members. I understand the intricacies of tracking progress and ensuring accuracy in reporting, which is vital for operational success.

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What strategies would you use to improve contract review processes?

To improve contract review processes, I would first analyze existing workflows to identify bottlenecks. Collaborating with legal teams to streamline procedures and develop user-friendly tools, along with providing comprehensive training, would be part of my strategy to enhance efficiency and reduce turnaround times.

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How do you ensure alignment across different marketing teams?

Ensuring alignment across marketing teams starts with regular communication and collaboration. I believe in setting joint objectives and holding meetings to update on progress and address challenges. Utilizing project management tools also helps keep everyone informed and on the same page.

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Describe a time you identified a significant improvement opportunity. What was the outcome?

In my previous role, I identified an opportunity to streamline our reporting process, which was causing delays. By proposing a new automated system that reduced manual entry, we saved hours each week. This outcome improved both efficiency and team morale as we could focus more on strategic tasks.

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What is your process for setting financial goals in a marketing context?

My process for setting financial goals involves analyzing historical data, considering market trends, and collaborating with stakeholders to align on feasible yet ambitious targets. It’s crucial to ensure that these goals are measurable and achievable while also being tied directly to our overall business objectives.

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How do you handle conflicts within a team environment?

Handling conflicts within a team requires active listening and open communication. I prioritize understanding different perspectives and facilitating discussions to find common ground. I encourage a collaborative approach to resolving issues, which strengthens team dynamics and promotes a positive work environment.

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Can you give an example of how you've used analytics to drive decision-making?

In my previous role, I utilized analytics to identify underperforming marketing initiatives. By analyzing engagement and conversion data, I proposed targeted adjustments that ultimately improved ROI. Relying on data-driven insights is essential in making informed decisions that impact business outcomes.

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What tools or software do you find most effective for business operations management?

I find project management tools like Asana or Trello very effective for visualizing workflows and enhancing team collaboration. Additionally, financial management software like SAP or Quickbooks can provide essential insights for operational decisions, tracking budget and expenses seamlessly.

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What qualities do you think a successful Manager, Business Operations must possess?

A successful Manager, Business Operations must possess strong analytical skills, effective communication, and the ability to adapt in a fast-paced environment. Furthermore, a strategic mindset and collaboration skills are critical to navigate complex projects and drive the team toward achieving collective goals.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 12, 2025

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