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Manager, Business Operations - job 34 of 44

As part of our dynamic US Client Marketing team, the Business Operations Manager will lead the financial operations for US Marketing Services. Marketing Services, a growing sector within our company, delivers exceptional value to our clients through a range of services, from marketing advisory to campaign execution, achieved through our close partnerships with Visa Consulting & Analytics (VCA) and sales teams.

Within our US Marketing Services Business Planning and Operations (BPO) team, our focus is on supporting our Client Marketing teams by sharing best practices, developing training and communication materials, and advancing key strategies to drive business growth, along with ensuring efficient operating processes. This unique role requires problem-solving expertise, excellent communication skills, and executive presence. A strong desire to drive improvement in how marketing propels our business forward is essential. If you're analytical, creative, detail-oriented, collaborative, and comfortable in a fast-paced environment, we'd love to talk to you.

Responsibilities

  • Support pipeline operations for tracking key projects and anticipated impacts on business (revenue and expense), in partnership with Client Marketing team members and internal finance and accounting stakeholders.
  • Serve as the team’s regional support lead for Visa Project Central (Pipeline Management Tool), conducting training on newly released enhancements and troubleshooting any related issues with Client Marketers and Global Marketing Services team.
  • Support workstreams related to annual planning, including overseeing timelines, managing inputs from team, identifying areas for efficiencies/savings, and developing businesses cases for additional headcount and spend.
  • Develop and track annual financial goals for NA Marketing Services, partnering with key stakeholders to set the right targets and reconciling goals with business and global functions.
  • Collaborate with internal legal stakeholders to identify their requirements and potential challenges in the current contract review process, develop and implement streamlined processes and tools, and provide necessary training and support to Client Marketers.
  • Stay updated on legal best practices and ensure continuous communication on improvements and efficiencies in legal contract review and development.
  • Identify additional analytics needs/opportunities to support the growth of Marketing Services, including evaluation of project results, and the development of new processes for improvements.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager, Business Operations, Visa

Join us in Foster City as the Manager of Business Operations for our dynamic US Client Marketing team! In this exciting role, you'll take the reins on financial operations for US Marketing Services, a vital and evolving branch of our company. We're all about delivering incredible value to our clients through a diverse array of services, from strategic marketing advice to executing targeted campaigns. Collaborating closely with Visa Consulting & Analytics (VCA) and our sales teams, you'll help us drive growth in a fast-paced environment. Your primary responsibilities will include supporting pipeline operations to track key projects, serving as the regional support lead for Visa Project Central, and driving annual planning workstreams that ensure we meet our financial goals. Your excellent problem-solving abilities and communication skills will be crucial as you collaborate with stakeholders across various functions to identify efficiencies and streamline processes in our operations. We’re looking for someone who is analytical and detail-oriented, with a passion for using marketing as a powerful tool to propel our business forward. If you're a creative thinker who thrives in collaborative settings and enjoys working in a dynamic atmosphere, then this is the perfect opportunity for you. We can't wait to see how you will contribute to our team's success and help us navigate the exciting challenges ahead!

Frequently Asked Questions (FAQs) for Manager, Business Operations Role at Visa
What are the key responsibilities of the Manager, Business Operations at the company?

The Manager, Business Operations position at our company involves overseeing financial operations for US Marketing Services, tracking key projects, conducting training on the Visa Project Central Pipeline Management Tool, and ensuring efficient annual planning processes. This role requires collaboration with Client Marketing teams, finance stakeholders, and legal personnel to drive improvements in operations and achieve financial goals.

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What qualifications are necessary for the Manager, Business Operations role at the company?

To thrive as the Manager, Business Operations at our company, candidates should possess strong problem-solving abilities, excellent communication skills, and an analytical mindset. Experience in business operations, financial planning, and marketing processes is preferred, alongside a collaborative attitude to work effectively with diverse teams.

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What advantages come with working as a Manager, Business Operations in Foster City?

Working in Foster City as a Manager, Business Operations offers access to a vibrant tech community and a collaborative work environment. The company promotes a hybrid work model that provides flexibility while ensuring team collaboration and professional growth. Opportunities to partner with field experts like Visa Consulting & Analytics enhance career development and knowledge in the marketing sector.

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What is the work environment like for the Manager, Business Operations at the company?

The work environment for the Manager, Business Operations is dynamic, fast-paced, and collaborative. In this role, you'll be part of a passionate team dedicated to advancing key strategies to drive business growth. Our culture encourages innovation and continuous improvement, empowering you to make valuable contributions and embrace new challenges.

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How does the company support professional development for the Manager, Business Operations?

The company is committed to professional development for the Manager, Business Operations through continuous training opportunities, mentorship programs, and collaborative projects. You'll develop key skills in financial operations and strategic marketing while constantly learning from cross-functional teams and staying updated on market best practices.

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Common Interview Questions for Manager, Business Operations
What experience do you have with financial operations in a business setting?

When discussing your experience with financial operations, focus on specific examples of previous roles where you managed budgets, tracked expenses, or supported financial decision-making. Highlight any tools or software you used, and explain how your contributions helped improve financial processes or achieve business goals.

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Can you describe a time you identified a process improvement need?

In responding to this question, share a specific instance where your keen observation led to identifying an inefficient process. Illustrate how you analyzed the situation, collaborated with stakeholders, and implemented changes that resulted in increased efficiency or cost savings.

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How do you prioritize tasks when managing multiple projects?

Demonstrate your organizational skills by outlining a method you've used for prioritizing tasks. Discuss how you assess project urgency and importance, and provide examples of tools or techniques you use, such as project management software or timelines, to stay on track.

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What tools and software are you familiar with regarding project and pipeline management?

Mention any specific project and pipeline management tools you've used, such as Visa Project Central or similar software. Explain how you've utilized these tools in previous roles to track projects, manage deadlines, and communicate with team members effectively.

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How do you approach collaboration with cross-functional teams?

Describe your collaborative approach by providing examples of how you have worked with teams from different functions. Discuss the importance of communication, shared goals, and building relationships to ensure successful project outcomes.

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What strategies do you use for effective communication in a team setting?

When answering this question, emphasize the importance of clear and concise communication. Share strategies such as regular updates, one-on-one check-ins, and utilizing communication tools that foster transparency and collaboration within the team.

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Describe your experience with annual business planning.

Share your experiences related to annual business planning processes, outlining specific steps you contributed to, such as setting financial targets, managing inputs from team members, and ensuring timelines were met. Highlight any successful outcomes derived from your involvement.

Join Rise to see the full answer
Can you give an example of how you've addressed challenges in legal contract review processes?

Discuss a specific challenge you faced in legal contract review in a previous role. Explain how you identified the issue, collaborated with legal stakeholders, and implemented solutions to create a more efficient review process, showcasing your problem-solving skills.

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How do you stay updated on industry best practices?

Highlight your commitment to staying informed about best practices by discussing various resources you use. Mention industry publications, webinars, professional networks, and conferences where you gather insights and knowledge that can be applied in your role as a Manager of Business Operations.

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What motivates you to improve marketing operations?

Articulate your passion for marketing operations by discussing what inspires you, such as the potential for impactful campaigns or the importance of efficiency in driving business growth. Provide examples that illustrate how your motivation translates into actionable improvements in your work.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 12, 2025

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