Manager, Business Operations - job 38 of 42

As the Manager of Business Operations, you will support financial operations for US Marketing Services, tracking project impacts on revenue and expenses. You'll lead the regional support for our Pipeline Management Tool, coordinate annual planning workflows, and develop financial goals. Additionally, you'll collaborate with legal stakeholders to streamline contract review processes and identify analytics opportunities for growth in Marketing Services.

Candidates for the Manager, Business Operations position should possess strong problem-solving skills, excellent communication abilities, and a solid understanding of financial operations. Experience in marketing, analytics, and project management will be beneficial. Ideally, you should have a track record of managing cross-functional teams and be comfortable working in a fast-paced, dynamic environment.

In this role, you will drive business growth by identifying efficiencies in marketing operations and developing strategic initiatives. By collaborating with marketing and finance teams, you'll ensure projects are well-tracked and aligned with our financial goals, while fostering a culture of continuous improvement in our processes.

Familiarity with the Visa Project Central is essential as it is a key tool for pipeline management. Additionally, knowledge of financial modeling tools and analytics software will help in supporting decision-making processes. Staying updated with legal best practices will also be important for handling contract-related tasks.

Yes, the Manager, Business Operations position is hybrid, and specific in-office days will be confirmed by your Hiring Manager. This arrangement allows for flexibility while still enabling vital team collaboration and communication.

To effectively prioritize, I begin by assessing the urgency and impact of each project. I use project management tools to track deadlines and collaborate with team members to align priorities. Regular check-ins allow me to adjust priorities as needed while ensuring that essential tasks are completed on time.

In my previous role, I identified a bottleneck in our budget approval process which delayed project timelines. By proposing a streamlined workflow and utilizing digital tools for real-time budget tracking, we reduced approval time by 40%, allowing projects to commence sooner.

I have extensively analyzed project data to evaluate performance and inform decision-making. Utilizing tools like Excel and Tableau, I developed dashboards that highlighted key metrics, helping stakeholders visualize progress and adjust strategies accordingly.

I believe in addressing conflicts directly and proactively. I encourage open communication to understand each party's perspective, facilitating a solution-focused discussion. Finding common ground is usually the key to resolving issues amicably and maintaining a productive environment.

I advocate for regular updates through team meetings and collaborative platforms. Creating an inclusive environment where team members feel comfortable sharing ideas promotes effective communication and ensures everyone is on the same page.

To ensure compliance, I stay updated on relevant legal practices and incorporate them into our operational processes. Collaborating closely with our legal team ensures that all contracts are reviewed promptly, and I provide necessary training to my team to facilitate compliance.

Data analysis is central to this role, as it drives informed decisions around financial goals and project evaluations. By analyzing data trends, I can identify opportunities for efficiencies and growth, and help align our marketing strategies with financial targets.

I start the annual planning process by gathering input and forecasts from various stakeholders. I compile this data into a cohesive plan that aligns financial goals and resources, iterating the plan based on feedback to ensure comprehensive coverage of our objectives.

I find tools like Visa Project Central vital for pipeline management due to their ability to track project status and streamline communication. Additionally, I utilize project management software like Asana or Trello for organization and task management.

My leadership style is collaborative and transparent, empowering team members to take initiative. I focus on building trust through open communication, and I encourage team members to share their insights and solutions for continuous improvement.