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Manager - Product Operations - job 12 of 19

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We are seeking a dynamic Product Operations Manager to lead Go-To-Market (GTM) product initiatives. This role will focus on product enablement, managing cross-functional messaging and documentation around product enhancements and value proposition and collaborating with product marketing to develop and execute on GTM plans. This is a highly visible role which requires exceptional verbal/written communications skills and flexibility in acting as the central hub between Product and other organizations including Marketing, Sales, Solutioning and Client Services.

Requirements:

Create a value proposition canvas to align customer needs with our offerings, while ensuring that we have a continuous feedback loop with Sales and Marketing around understanding client needs, behaviors and experiences through observation, feedback, and analysis.
Serve as a bridge between Product and client facing teams to equip them with the necessary product knowledge to effectively position and sell our product offerings.
Test product collateral usability with regional client facing teams and refine messaging appropriately based on feedback in partnership with Product Marketing.
Develop a systematic path to share customer feedback with Product Leaders gathered through a series of interviews, client council forums and focus groups to inform strategic product decisions.
Lead the charge in creating a robust communications plan for the broader Visa Direct Product organization ensuring the organization is abreast about the latest strategic objectives, product launches and updates while reinforcing product culture, team identify and mission.
On the external communication and messaging front, actively manage external product roadmap communications in partnership with Sales and Marketing.
Partner with cross functional teams to provide support during new product launches, ensuring that Product Marketing, Solutioning and Sales input into product planning and executive reporting and interface with sales, product marketing and client services.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Manager - Product Operations, Visa

Are you ready to take the reins as the Product Operations Manager at our vibrant San Francisco office? We’re on the lookout for someone dynamic who can lead our Go-To-Market (GTM) product initiatives. In this role, you'll dive deep into product enablement, seamlessly managing crucial messaging and documentation around product enhancements. Collaborating with product marketing is key as you help develop and implement comprehensive GTM plans. Your exceptional communication skills will shine as you serve as the central hub connecting Product with various teams including Marketing, Sales, and Client Services. You’ll create value proposition canvases that align client needs with our offerings, maintaining a continuous feedback loop across teams. Testing product collateral with regional teams and refining messaging for maximum impact will be part of your day-to-day. As the voice of our customer, you’ll lead efforts to share valuable feedback with Product Leaders gathered through interviews and focus groups, informing strategic product decisions. Additionally, you’ll spearhead a robust communications plan, keeping your entire organization informed on strategic objectives and updates. You will also actively manage external product roadmap communications, working closely with Sales and Marketing. If you thrive on collaboration and are eager to support new product launches, then this hybrid position could be the perfect fit for you! Expect to confirm your in-office days with your hiring manager as you embark on this exciting journey with us!

Frequently Asked Questions (FAQs) for Manager - Product Operations Role at Visa

What are the primary responsibilities of a Product Operations Manager at Visa Direct?

A Product Operations Manager at Visa Direct is expected to oversee Go-To-Market initiatives, manage cross-functional communication about product enhancements, and collaborate with product marketing on GTM plans. They play a vital role in creating value propositions, gathering customer insights, and ensuring consistent messaging across teams.