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Organizational Change Management - job 5 of 20

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We are the Digital Enablement Solutions Team (DES) in Corporate IT, where we champion the technology needs of our Visa colleagues. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. Our vision is to evolve faster than the challenges, fill gaps that are yet unknown, and not only see around walls but knock them down.

Lead a portfolio of organizational change management (OCM) projects focused on mergers and acquisitions (M&A) and Generative AI initiatives. Develop and implement strategies to ensure successful integration and transformation. Drive organizational alignment, engagement, and end-user adoption. Understand user needs and employ imaginative, persuasive techniques to support a dynamic workforce.

Essential Functions:

Portfolio Lead

Portfolio Oversight: Provide strategic OCM direction and oversight for a portfolio of projects, ensuring alignment with organizational goals and objectives.
Matrixed Leadership: Lead and inspire a dedicated team of change managers who do not report directly to you but support your portfolio of projects, fostering a collaborative and high-performing team environment.
Stakeholder & Risk Management: Act as the first point of escalation for all portfolio-related matters, engaging with senior leadership, clients, and other key stakeholders to communicate progress, challenges, and opportunities.
Resource Coordination: Coordinate resources across multiple projects or products, ensuring optimal allocation and utilization to meet project timelines and deliverables.
Performance Monitoring: Track and report on the performance of the portfolio, using key metrics and KPIs to drive continuous improvement and ensure program and project success.
Innovation and Improvement: Promote a culture of innovation and continuous improvement within the team, encouraging the adoption of best practices and new technologies.

Change Manager

Lead Change Management Initiatives: Develop and execute change management strategies and plans, including communication strategies, stakeholder engagement, and training programs.
Project Management: Manage the change management schedule and resources, report on the progress and status of deliverables, and lead individual projects to ensure successful execution and delivery.
Stakeholder Management: Identify and manage key stakeholders, ensuring their involvement and support throughout the change process.
Risk Assessment: Conduct change impact assessments, stakeholder analysis, and readiness assessments to identify change needs and risks, and develop mitigation strategies.
Success Metrics: Establish and monitor success metrics to evaluate the effectiveness of change initiatives and make necessary adjustments.
Communication: Develop and deliver clear, concise, and consistent executive-level communication regarding change initiatives.
Training and Development: Design and implement training strategies to support employees through the transition and ensure they have the necessary skills and knowledge.
End-User Advocacy: Drive end-user adoption, advocacy, education, and satisfaction by understanding user needs and translating complex concepts into simple, compelling designs.
Collaboration: Coordinate with project managers, sponsors, and other key stakeholders to ensure alignment and integration of change management and project management activities.
Relationship Building: Build and maintain strong relationships with business leaders, end-users, and other stakeholders, acting as a trusted advisor and change agent.
Virtual Team Management: Work effectively with virtual teams located in different time zones and with differing cultures.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Organizational Change Management, Visa

Join us atVisa as an Organizational Change Manager in our bustling Austin office! At the Digital Enablement Solutions Team (DES), we are passionate about transforming the way our colleagues experience technology. Your role as an Organizational Change Manager will be pivotal as you lead a portfolio focused on exciting mergers and acquisitions (M&A) initiatives and innovative Generative AI projects. You’ll develop and execute change management strategies that align with our corporate goals while fostering team collaboration and performance. Imagine influencing a dynamic workforce by understanding their needs and translating complex changes into approachable solutions. You will oversee strategic direction and ensure our portfolio not only meets but exceeds stakeholder expectations. From overseeing resources to innovating best practices, your input will drive enthusiasm and effectiveness in our organization. You’ll find yourself engaging regularly with senior leadership, managing a team of passionate change managers, and celebrating the integration success you orchestrate. This position not only offers growth but also a chance for you to advocate for end-users, design impactful training programs, and build strong relationships across the company. The best part? This is a hybrid role, allowing you to leverage both virtual teamwork and in-office collaboration! If you’re ready to revolutionize change management and work for a company that values creativity and initiative, Visa is the perfect fit for you.

Frequently Asked Questions (FAQs) for Organizational Change Management Role at Visa

What are the primary responsibilities of the Organizational Change Manager at Visa?

As the Organizational Change Manager at Visa, your key responsibilities will include leading change management initiatives for a portfolio of projects related to mergers, acquisitions, and Generative AI. You’ll develop strategies for stakeholder engagement and training while ensuring alignment with organizational goals. This role demands a mix of strategic oversight, project management, and innovation to drive successful project outcomes and user satisfaction.