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PayOps Analyst - job 9 of 19

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The Payments Analyst is an important role and is responsible for the execution and completion of payment processing, liquidity management and exception handling processes and tasks.

The Payment Operations team is a core function within Visa Payments Ltd and is responsible for the timely execution of all processing activities and associated operational tasks to ensure the effective day to day running of Visa payment services. The team is not client facing but does regularly interact with our network of Partners.

What we expect of you, day to day.

Responsible for the approving payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real time payment schemes, in line with the agreed cut offs.
Responsible for the approval of incoming liquidity within agreed times scales
Assist and support the team with general Investigations and correctly resolve payment exceptions, (e.g. rejections, returns, failures, etc.)
Responsible for the approval of Bank partner statements, investigating and resolving any breaks.
Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues in a timely manner and minimise service/client impact
Develop an in-depth understanding of the payments platform and our global network of Payment Partners
Actively seek to improve processes, workflows and tooling
Support the identification, management and resolution of service affecting incidents
Manage your time, as well as the payment specialists, effectively to ensure all critical tasks are completed and deadlines achieved
Collaborate with other internal teams, including compliance, reconciliation, customer support and App services to ensure issues are resolved in a timely manner.
Collaborate with the Payment Team Lead/Manager to discuss and report on daily challenges, work loads and improvement ideas.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About PayOps Analyst, Visa

Join Visa Payments Ltd as a PayOps Analyst in sunny Miami! In this vital role, you’ll be at the heart of our Payment Operations team, executing crucial processes that keep our payment systems running smoothly. As a PayOps Analyst, your day-to-day responsibilities will include approving various types of payments such as Faster Payments, International Payments, and ACH domestic payments, all while ensuring compliance with agreed cut-offs. You'll also be managing incoming liquidity approvals and jumping in to assist with investigations and resolving payment exceptions, making sure our payment flow remains uninterrupted. Communication is key, as you'll liaise with our network of partners to troubleshoot and resolve issues, minimizing any impact on services. Additionally, you'll have the opportunity to suggest improvements in processes and workflows, enhancing our operational efficiency. Your contribution will also involve managing your time effectively and collaborating with various internal teams, ensuring that customer support and compliance issues are swiftly addressed. This role is hybrid, allowing for a nice balance between working in the office and remotely. If you’re passionate about payments and eager to make a difference in a collaborative environment, we want to hear from you!

Frequently Asked Questions (FAQs) for PayOps Analyst Role at Visa

What are the primary responsibilities of a PayOps Analyst at Visa Payments Ltd?

As a PayOps Analyst at Visa Payments Ltd, your main responsibilities will include approving different types of payments, managing liquidity, and resolving payment exceptions. You will also handle communication with Network Partners, investigate payment-related issues, and continuously seek to improve processes while collaborating with internal teams.