Program Director, Account and Wallet - job 2 of 21

As a Program Director at Visa, your main responsibilities will include overseeing the entire lifecycle of client and network partner onboarding, establishing goals in line with strategic objectives, managing multiple project workstreams, and providing leadership to ensure timely completion of subprojects. You'll also maintain communication with internal and external stakeholders, evaluate program performance, and enhance operational efficiency.

To qualify for the Program Director position at Visa, candidates typically need significant experience in program management, a proven track record in strategic planning, and strong leadership skills. A deep understanding of project management methodologies and stakeholder engagement strategies is also essential. Familiarity with compliance policies and risk management principles within the financial services sector can be beneficial.

Visa ensures project success for the Program Director role through meticulous planning and stakeholder engagement. By implementing a full project board and governance structure, establishing clear communication strategies, and tracking implementation portfolios, Visa enables effective risk management and timely delivery of projects. Continuous evaluation and adaptation are also vital to navigating challenges and making necessary improvements.

A typical day for a Program Director at Visa involves driving the progress of various implementation projects, maintaining regular communication with stakeholders to report on status updates, and working collaboratively with different teams to address any arising challenges. You will also focus on risk management, evaluate performance metrics, and anticipate potential issues to keep projects on track.

Yes, the Program Director position at Visa is a hybrid role. Specific expectations regarding in-office and remote work days will be confirmed by your hiring manager. This flexibility allows for a balanced work environment while still engaging collaboratively with your team and stakeholders.

In managing a large-scale program at Visa, I focus on clear goal-setting and establishing a robust governance framework. Engaging stakeholders regularly and creating a detailed project timeline are essential to ensuring that all teams are aligned and informed. Utilizing project management tools effectively allows me to track progress and quickly address any issues that may arise.

When conflicts arise between project workstreams, I prioritize open communication and collaboration. I facilitate discussions to understand the root cause of the conflict, explore potential resolutions, and ensure all parties are aligned on project objectives. If necessary, I work with stakeholders to mediate and reach a consensus that minimizes disruptions.

To ensure stakeholder engagement, I focus on developing a comprehensive communication strategy that outlines regular updates, feedback opportunities, and clear channels for addressing concerns. By actively involving stakeholders throughout the project lifecycle, their insights are valued, leading to greater collaboration and project success.

To evaluate program performance, I implement a set of key performance indicators (KPIs) that measure project success across timelines, budget compliance, and stakeholder satisfaction. Regular analysis and reporting of these metrics help identify areas needing improvement and inform decision-making for future phases.

In a previous role, I led a project with tight deadlines by breaking down deliverables into manageable milestones and prioritizing tasks based on urgency. I ensured my team remained focused and motivated through regular check-ins and facilitated open discussions about challenges, ultimately meeting the deadline without compromising quality.

Continuous improvement is achieved by regularly reviewing project outcomes and gathering feedback from the team and stakeholders. I advocate for a culture of learning, where we analyze what worked well and what didn’t, allowing us to make informed adjustments for future projects and enhance overall processes.

I manage risk in program management by identifying potential risks early in the project lifecycle and developing mitigation strategies for each risk. Regular risk assessments and updates are also conducted to ensure we remain proactive in addressing any emerging issues throughout the project’s duration.

Essential qualities for a successful Program Director include strong leadership abilities, exceptional communication skills, strategic thinking, and a problem-solving mindset. Adaptability and resilience are also vital, as they help guide teams through uncertainties and challenges, ensuring project goals remain within reach.

My leadership style is collaborative and inclusive, focusing on fostering a team environment where everyone's contributions are valued. I believe in empowering team members to take ownership of their tasks while providing guidance and support when needed. This approach encourages innovation and accountability, leading to successful project outcomes.

To ensure team motivation during long projects, I maintain open lines of communication and regularly celebrate small successes along the way. Recognizing individual achievements and promoting a healthy work-life balance can also motivate the team. I encourage a culture of feedback where team members feel supported and inspired to contribute creatively.