Program Director, Account and Wallet - job 14 of 21

As the Program Director at Visa, you'll lead the Visa Direct Account and Wallet Operations by managing client and network partner onboarding. You'll facilitate the governance of various workstreams and lead project managers through the lifecycle of initiatives aimed at network expansion. Your role also includes providing leadership and guidance to ensure timely completion of projects while fostering collaboration across all teams involved.

To succeed as a Program Director at Visa, you'll need extensive experience in project management, particularly in areas related to program development and stakeholder management. Strong leadership skills are essential, along with an ability to analyze program performance and implement improvements. A background in financial services and familiarity with compliance regulations will also be beneficial.

The Program Director at Visa plays a critical role in network expansion by initiating strategic goals, overseeing project planning, and ensuring all initiatives align with our revenue growth objectives. Your leadership will foster collaboration among various teams to enhance efficiency and productivity, allowing Visa to launch new payment corridors successfully.

A typical day involves managing multiple stakeholders, tracking project deliverables, and addressing risks associated with program implementation. You'll regularly communicate progress and challenges to both internal and external parties, ensuring that team efforts are aligned and responsive to any issues that arise.

As a hybrid position, the Program Director role at Visa offers the flexibility of working from home and collaborating in the office. You'll engage with a diverse team across various projects, experiencing a dynamic and inclusive corporate environment that values innovation and teamwork.

When prioritizing tasks, I assess project timelines, stakeholder influence, and potential risks involved. I focus on aligning with strategic objectives and assessing the impact of each task on the program's overall success. Collaboration with the team is also key, ensuring everyone's insights are considered.

In a previous role, I led a project with tight deadlines and conflicting stakeholder priorities. By implementing a clear communication plan and regularly updating progress, I was able to align interests and gain support. The project launched successfully on time, demonstrating the importance of stakeholder engagement and flexibility.

I believe in addressing conflicts directly and constructively. I listen to each team member's perspective, facilitate an open dialogue to understand the root cause, and work collaboratively to find solutions. The goal is to maintain a positive team dynamic while ensuring project objectives are met.

To ensure compliance, I integrate policy reviews at every stage of the project lifecycle. This involves regular training for the team, constructing checklists for compliance requirements, and maintaining open communication with stakeholders to align on expectations.

Once, I identified a potential risk of resource limitations for a key project. I addressed this by reassessing deliverables and timelines, redistributing tasks among team members, and maintaining buffers in the schedule to absorb potential delays. This proactive approach ultimately safeguarded the project timeline.

Success measurement involves setting clear KPIs at the outset, tracking progress regularly, and soliciting feedback from stakeholders throughout the project. Post-launch, I assess performance against these KPIs and implement necessary changes based on continuous evaluation.

I favor tools that promote collaboration and visibility, such as Gantt charts for planning, project management software for tracking tasks, and shared dashboards for real-time updates. These tools help facilitate communication and keep everyone on the same page.

Effective communication starts with establishing a clear communication plan that outlines who gets what information, when, and how. I prioritize transparency and frequency, utilizing various channels like meetings, reports, and email updates to keep stakeholders informed and engaged.

Post-launch, I conduct thorough evaluations using a feedback loop from team members and stakeholders to identify areas for improvement. I encourage a culture of learning, where we discuss both successes and failures, leading to actionable insights for future projects.

Adapting my management style requires understanding the team's dynamics, strengths, and preferences. I may take a hands-on approach with new teams, while providing more autonomy to seasoned groups, all while ensuring the overall project goals remain aligned with company strategy.