Program Director, Account and Wallet - job 17 of 21

As a Program Director, Account and Wallet at Visa, your main responsibilities include initiating program goals aligned with network expansion targets, managing multiple project workstreams throughout their lifecycle, maintaining stakeholder communications, and supervising project managers to ensure timely and successful launches. You'll also be responsible for evaluating program performance and implementing necessary improvements, all while adhering to compliance policies.

To qualify for the Program Director, Account and Wallet role at Visa, candidates typically require a strong background in project management, ideally with experience in account and wallet operations. A degree in business, finance, or a related field is often preferred, along with proven leadership skills and the ability to manage complex stakeholder relationships effectively. Strong analytical skills are also essential to monitor program performance.

At Visa, career growth is nurtured through continuous learning opportunities, mentorship programs, and a culture that encourages collaboration and innovation. As a Program Director, you'll have access to numerous resources to expand your skills and advance your career while taking on impactful projects that drive the company's network expansion.

The work environment for a Program Director, Account and Wallet at Visa is dynamic and collaborative. The position is hybrid, allowing for flexibility between in-office and remote work. You can expect to work with a diverse team, engage with various stakeholders, and tackle exciting challenges in the ever-evolving fintech landscape.

Performance evaluation for a Program Director, Account and Wallet at Visa typically involves regular assessments of program achievements against established goals and objectives. You'll receive feedback from senior leadership, and there will be opportunities for constructive discussions regarding ongoing projects, enhancing team productivity, and streamlining processes.

When answering this question, provide specific examples of projects you've managed. Highlight your organizational skills, ability to prioritize tasks, and how you ensured that all deadlines were met. Emphasize any project management tools you used and how you communicated with stakeholders to keep everyone aligned.

Discuss your approach to stakeholder engagement, such as creating detailed communication plans, holding regular meetings, and utilizing feedback mechanisms. Mention specific examples of how you've successfully navigated stakeholder relationships to foster collaboration.

Explain that measuring success involves setting clear objectives and KPIs at the outset. Describe how you’d gather data, evaluate ongoing performance, and adjust strategies as necessary to achieve desired outcomes, using examples from your past experiences.

Outline your risk management process, which may include identifying potential risks early, developing contingency plans, and ensuring open communication with stakeholders about those risks. Use examples to demonstrate how you've successfully mitigated risks before.

Provide a structured approach to conflict resolution, such as understanding both sides of the issue, facilitating open communication, and working towards a collaborative solution. Mention an instance where you successfully resolved a conflict in the past.

Discuss your time management skills and the tools or methodologies you utilize, like Gantt charts or Agile methodologies. Share an example where you successfully navigated potential delays to keep a project on track.

Talk about your experience with different project management methodologies like Agile, Waterfall, or Scrum. Explain which you prefer and why, citing how they helped you manage projects effectively.

Describe how you create an environment that fosters enthusiasm, such as setting clear expectations, recognizing accomplishments regularly, and encouraging collaboration within the team. Giving an example of a time you uplifted a team during a tough project adds credibility.

Elaborate on how you evaluate project outcomes, gather stakeholder feedback, and analyze performance metrics to identify areas for improvement. Sharing a relevant example will show how you've implemented changes based on thoughtful evaluation.

Mention your familiarity with various project management and communication tools such as Asana, Trello, or Slack. Describe how you leverage these tools to enhance collaboration and streamline project progress.