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Sales Engineering Analyst - job 7 of 23

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Job Description:

The Sales Engineer Analyst position is a part of the Visa Acceptance Solutions (Cybersource) – North America team. This esteemed role within the sales organization calls for a unique blend of sales ability and technical aptitude. As a key contributor to the success of the Indirect (Merchant) Sales organization, the Sales Engineer Analyst's primary responsibilities include conducting technical discovery calls, providing proof of value demonstrations, performing technical product deep-dives, showcasing API-based demonstrations, creating technical architecture diagrams, authoring technical best practices, documenting detailed solution requirements, and offering pre-sales support in a merchant-facing environment. Internally, this role involves interaction with various departments such as Indirect Sales & Account Management, Product & Solution Management, Solution Architects, Implementation Support, Client Services, and Marketing to communicate market feedback and industry trends. Light to moderate travel is required for attending sales meetings, conferences, merchant events, and internal training sessions.

Responsibilities:

Maintain knowledge of Visa Acceptance / CyberSource / Authorize.net (VAS) solutions and collaborate with internal and external stakeholders.
Contribute to the architecture of our merchants' payment ecosystem by positioning VAS solutions to address business and technical requirements.
Collaborate with the Direct Sales team to acquire new merchants and up-sell / cross-sell to existing merchants.
Articulate and demonstrate how VAS solutions fit within the merchant ecosystem to meet customer needs and requirements.
Provide ongoing technical expertise and guidance throughout the sales cycle to drive opportunities to closure.
Support existing VAS merchants as their needs/solutions evolve.
Actively participate in internal knowledge transfer calls, client-facing discovery calls, and meetings, and document detailed notes of all sessions.
Personalize client-facing presentations based on prior calls, create necessary architectural diagrams, participate in internal dry-runs for stakeholder buy-in, conduct non-technical and technical proof of value demonstrations as required, and create technical validation documents to share with implementation merchants.
Be comfortable executing REST APIs in Postman and demonstrating Webhook events via local or external Webhook Listeners.
Be extremely detail-oriented, with the need to log all presentations, documents, activities, notes, emails, and calls in Microsoft Dynamics CRM and SharePoint in real-time.
Engage with internal teams including Product Management, Product Development, Customer Support, and Product Marketing to relay market feedback and provide input into the design of new solutions.
Be responsive and easily reachable via all communication channels during business hours (via Chat, Email, Phone, Teams calls, etc.)
Contribute to the completion of RFI/RFP requests as necessary.

This is a hybrid role.

Average salary estimate

$75000 / YEARLY (est.)

min

max

$65000K

$85000K

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What You Should Know About Sales Engineering Analyst, Visa

Are you ready to dive into an exciting opportunity as a Sales Engineering Analyst with Visa Acceptance Solutions (Cybersource) in Mentor? This unique role perfectly fuses sales skills with technical expertise, allowing you to be at the forefront of the Indirect (Merchant) Sales organization. You'll be responsible for conducting engaging technical discovery calls and showcasing the immense value our solutions provide through dynamic demonstrations. Your days will involve deep technical product dives, crafting technical architecture diagrams, and creating detailed documentation that ensure our merchants are well-supported. As a Sales Engineering Analyst, you'll collaborate closely with teams across various departments, including Account Management, Product Management, and Client Services to relay important market feedback and trends. Expect some travel to attend sales meetings, conferences, and merchant events, adding a touch of excitement to your role. Additionally, you'll have the chance to personalize presentations to meet specific client needs and guide them through the sales cycle, ensuring they understand how our solutions integrate seamlessly into their payment ecosystems. To thrive in this position, you'll need a solid grasp of Visa Acceptance / CyberSource solutions, exceptional communication, and a detail-oriented approach to logging interactions and documentation in Microsoft Dynamics CRM. If you're passionate about combining technical skills with sales prowess, the Sales Engineering Analyst position at Visa Acceptance Solutions could be your perfect next step.

Frequently Asked Questions (FAQs) for Sales Engineering Analyst Role at Visa

What are the key responsibilities of a Sales Engineering Analyst at Visa Acceptance Solutions?

As a Sales Engineering Analyst at Visa Acceptance Solutions, your responsibilities include conducting technical discovery calls, performing product demonstrations, and crafting detailed technical architecture diagrams. You will also work with the Indirect Sales organization to articulate how our solutions meet customer requirements and provide pre-sales support in a merchant-facing environment.