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Senior Manager, Network Partner Management - job 4 of 20

Partner Management & Acquisition (PM&A) sits within Visa Payments Limited, an integral part of Visa Direct, with the objective to unleash the power of Visa to ‘beyond the card’. This enables Visa clients to send and/or receive money through bank accounts around the world. The PM&A team is responsible for the acquisition, management and oversight of external payment bank/non-bank service providers.  You will work within a dynamic team that acts as key point of contact for numerous internal stakeholders, businesses, project management, technology and operational division. The team is regularly called upon as the subject matter expert for discussion around new client opportunities to ensure that we source and deliver for the best client solution.

RESPONSIBILITES

  • Oversee and monitor the end-to-end process of selection to successful on-boarding of new partners (bank or non-bank payments service providers), working with technical, operational, and commercial teams to resolve any issues and manage the successful completion in accordance with agreed timetable.

  • Agree and manage a programme of dual supply on all routes with regular volume to ensure route resilience and effective cost optimization

  • Identify, select, and contract new payment partners in collaboration with the central network team and in accordance with the network standards and performance criteria. Provide clear, complete, accurate and compelling information about the process, criteria, expected standards of network partners.

  • Agree with central team and Regional Management, and manage delivery of a programme of target new bank partners to replace non-bank partners on all routes, wherever possible.

  • Work with sales/ account managers to understand route demand from current and new clients. Work in partnership with sales team to attend select client meetings to deliver compelling value proposition relating to routes, local capabilities, pricing linked to volumes etc.

  • Develop and maintain senior relationships with relevant management personnel in banking and non-banking partner businesses. Through structured, professional, informed and professional dialogue demonstrate Visa Payments Limited as a highly experienced, credible and compelling payment banking partner worthy of relationships at senior levels of its partner companies

  • Work with wider team and sales and marketing, to identify, plan and deliver effective marketing and brand building events and engagements with clients and partners. 

WHY THIS IS IMPORTANT TO VISA

Visa’s mission is to connect the word through the most innovative, reliable, and secure payment network, enabling individuals, businesses, and economies to thrive, while Visa’s vision is to be the best way to pay and be paid for everyone, everywhere. The role offers unique and exciting opportunity to support Visa’s mission and vision in enabling Visa clients to send and/or receive money through bank accounts around the world which can only be achieved through robust partner network building. As the Partner Acquirer for LAC Region, your role is critical in building the strong partner network foundation and pillars to support Visa’s business expansion in these key markets.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

 

Average salary estimate

$115000 / YEARLY (est.)
min
max
$100000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager, Network Partner Management, Visa

If you're looking for an exciting new challenge, consider the role of Senior Manager, Network Partner Management at Visa Payments Limited in sunny Miami! In this pivotal role, you’ll join a dynamic team focused on Partner Management & Acquisition, crucial for driving Visa's mission to enable seamless money transfers worldwide. Your day-to-day will involve overseeing the end-to-end partner selection process, ensuring the successful onboarding of both bank and non-bank payment providers. You’ll collaborate closely with technical, operational, and commercial teams to solve any potential roadblocks and ensure everything runs smoothly and on time. Not only will you identify and contract new payment partners, but you'll also maintain important relationships with key management personnel within those organizations. With your finger on the pulse of route demands, you’ll work in tandem with the sales team to deliver impactful value propositions to clients. Plus, you’ll play a critical role in organizing marketing efforts and brand engagements, reinforcing Visa’s reputation as a trusted leader in payment solutions. This role is key to Visa’s vision of connecting the world while nurturing strong partnerships that support the business's expansion in vital markets across Latin America and the Caribbean. If you’re a strategic thinker who thrives on building relationships and delivering results, we’d love to see you in action at Visa Payments Limited!

Frequently Asked Questions (FAQs) for Senior Manager, Network Partner Management Role at Visa
What are the key responsibilities of a Senior Manager, Network Partner Management at Visa Payments Limited?

As a Senior Manager, Network Partner Management at Visa Payments Limited, your main responsibilities include overseeing the entire partner selection and onboarding process for both bank and non-bank payment service providers. You will work closely with technical, operational, and commercial teams to troubleshoot issues, manage timelines, and ensure smooth execution. Additionally, developing strong relationships with management in partner organizations and collaborating with sales teams to meet client needs are crucial to your role.

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What qualifications are required for the Senior Manager, Network Partner Management role at Visa?

The ideal candidate for the Senior Manager, Network Partner Management position at Visa Payments Limited should possess substantial experience in partner management within the payments industry. Strong communication skills and the ability to develop relationships with stakeholders at all levels are essential. A strategic mindset and prior experience in sales or account management can greatly benefit those looking to excel in this role.

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How does the Senior Manager at Visa Payments Limited contribute to the company's mission?

The Senior Manager, Network Partner Management at Visa Payments Limited plays a crucial role in supporting the company's mission by building a robust partner network that facilitates worldwide money transfers. Your efforts to identify, onboard, and maintain partnerships with key payment providers enable Visa to expand its reach and improve its service offerings, ultimately helping individuals and businesses thrive financially.

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What unique challenges does a Senior Manager face in the Partner Management & Acquisition team at Visa?

As a Senior Manager in Partner Management & Acquisition at Visa Payments Limited, you will face unique challenges such as navigating complex negotiations with potential partners, ensuring that the partnership terms align with Visa’s high standards, and managing expectations from various stakeholders. You’ll also need to keep pace with rapidly evolving market trends and client needs to create successful partnership strategies that deliver value.

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What kind of work environment can a Senior Manager expect at Visa Payments Limited in Miami?

As a Senior Manager, Network Partner Management at Visa Payments Limited, you can expect a collaborative and dynamic work environment. This hybrid position allows for flexibility, with certain days in the office as confirmed by your hiring manager. Together with a talented team, you’ll engage in meaningful work that contributes to Visa’s mission in a vibrant city like Miami.

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Common Interview Questions for Senior Manager, Network Partner Management
How do you prioritize tasks in a high-pressure environment as a Senior Manager?

In a high-pressure environment, prioritization is crucial. I begin by assessing the urgency and impact of each task on our overall goals. I use tools like project management software to keep track of deadlines and requirements and regularly communicate with my team to delegate effectively. This proactive approach helps ensure that critical partner onboarding processes are completed on time.

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Can you describe your experience with partner management?

Certainly! My experience in partner management spans several years working in the payments industry where I've successfully onboarded multiple key partners. I've cultivated strong relationships, negotiated contracts, and managed performance metrics to ensure deliverables are met efficiently. This experience has equipped me with a nuanced understanding of stakeholder engagement and partnership success.

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How do you handle conflict resolution with partners?

Conflict resolution is about listening to all parties involved and understanding their perspectives. I address issues directly but with empathy, facilitating constructive conversations to negotiate a mutually beneficial resolution. Following this, I aim to implement any necessary changes for better collaboration moving forward, ensuring a smoother relationship.

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What strategies do you use to ensure effective communication with cross-functional teams?

To ensure effective communication with cross-functional teams, I establish regular check-ins and updates. Utilizing collaboration tools helps keep everyone informed and aligned on project goals and timelines. I also encourage open dialogue, inviting team members to share feedback and ideas, fostering an inclusive atmosphere that enhances teamwork.

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How do you approach the process of selecting new partners?

When selecting new partners, I take a structured approach that includes thorough research, alignment with our strategic objectives, and rigorous vetting against performance criteria. Engaging various stakeholders from technical and operational teams ensures we assess potential partners comprehensively and make informed decisions.

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What role does data play in your decision-making process as a Senior Manager?

Data is integral to my decision-making process. I rely on analytics to assess partner performance, market trends, and customer needs. This enables me to make evidence-based strategic choices, providing insights that shape our partner strategy and enhance our competitive edge.

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How do you stay updated with market trends in the payment industry?

I actively follow industry news, subscribe to relevant publications, and network with other professionals in the payments space. Attending conferences and webinars is also part of my strategy to stay ahead of market trends, allowing me to incorporate new insights into my approach to partner management.

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Describe a successful project you led in your previous role.

In my previous role, I led a project that streamlined the partner onboarding process. By introducing new protocols and utilizing project management software, we reduced onboarding time by 30%. This not only improved our operational efficiency but also enhanced partner satisfaction, demonstrating our commitment to excellent service.

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What is your approach to developing relationships with senior management in partner businesses?

I believe in fostering genuine relationships built on trust and mutual benefit. I make it a priority to understand their business goals and provide value through informed discussions. Regular check-ins, inviting partners to strategic meetings, and demonstrating our capabilities help solidify these senior relationships.

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How would you handle a situation where a partner fails to meet expectations?

In such cases, open and honest communication is essential. I'd schedule a meeting to discuss the challenges openly, striving to understand the root cause of the underperformance. Together, we would create an action plan to address concerns, focusing on improving the partnership while maintaining a positive working relationship.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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