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Senior Manager - Product Lifecycle Management, Value-Added Services - job 16 of 20

Position: Senior Manager - Product Lifecycle Management, Value-added Services

Reports to: Director - Product Lifecycle Management, Value-added Services

Job Summary: 

The Senior Manager, Product Lifecycle Management (PLM) will oversee the implementation and continuous improvement of the PLM framework across the Value-Added Services portfolios. This role involves designing, documenting, and maintaining PLM standards and processes, ensuring product managers have the knowledge, resources, tools and support needed to excel. The Senior Manager will also collaborate closely with cross-functional teams to align PLM best practices and drive product development quality, market-readiness and consistency. Strong strategic thinking, organizational skills, and the ability to influence and collaborate are essential.

Key Responsibilities:

Product Lifecycle Management Excellence:

  • Collaborate on the formulation and execution of the PLM strategy and roadmap.
  • Support change management, communication, and engagement initiatives across product management and cross-functional teams.
  • Assist in designing and implementing a comprehensive PLM framework, including governance, metrics, processes, tools, and templates.
  • Help establish and maintain PLM standards, methodologies, and PLM resources
  • Develop and track metrics and KPIs to measure PLM effectiveness.
  • Build and manage a knowledge management system for sharing PLM insights.

Learning & Development:

  • Support the design and delivery of PLM training programs integrating the needs of different business units, regions and career stages.
  • Co-create onboarding and certification programs for new product managers.
  • Facilitate mentorship programs, knowledge-sharing sessions, workshops, and PLM community events.
  • Inform the development of a career frameworks and growth paths for product managers.

Process and Service Design:

  • Develop PLM-related artifacts including personas, journey maps, process flows, instructional material, and templates.
  • Document key processes, forums, and metrics for each phase of the PLM framework.
  • Support the implementation of the PLM governance model and decision-making framework.
  • Participate in the global effort to automate each phase of the framework.
  • Produce insights, analyses, and recommendations to improve the PLM process.
  • Lead ad-hoc strategic and operational projects related to product lifecycle management.

Leadership & Stakeholder Management:

  • Partner with product leaders to ensure PLM initiatives drive meaningful impact.
  • Work with cross-functional teams to align on PLM best practices and processes.
  • Build relationships with external PLM communities to bring best practices into the organization.
  • Support leadership reporting on PLM effectiveness and improvement initiatives.
  • Coach product leaders on best practices within their teams.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager - Product Lifecycle Management, Value-Added Services, Visa

The Senior Manager - Product Lifecycle Management, Value-added Services at our innovative company in San Francisco is a pivotal role that shapes the future of our product management approach. This isn't just another management position; it's a chance to lead a team dedicated to refining how we think about product life cycles across our diverse Value-Added Services portfolio. In this engaging role, you'll find yourself at the center of a dynamic environment where collaboration and strategic thinking reign supreme. Your mission will involve designing and continuously improving our PLM standards and processes, allowing product managers to excel with the right tools and resources. You'll partner with cross-functional teams to implement best practices that increase product quality and readiness for market. We value your ability to influence, build relationships, and drive engagement, especially as you oversee the development of essential training and mentorship programs tailored to different stages of a product manager's career. With a focus on developing effective KPIs and a robust knowledge management system, your insights will directly contribute to our overall success. If you're passionate about creating structure in a fast-paced environment and eager to lead change in product life cycle management, this is the perfect opportunity for you to shine at our company in San Francisco.

Frequently Asked Questions (FAQs) for Senior Manager - Product Lifecycle Management, Value-Added Services Role at Visa
What are the key responsibilities of the Senior Manager - Product Lifecycle Management, Value-added Services?

The Senior Manager - Product Lifecycle Management, Value-added Services oversees the entire PLM framework, focusing on implementing best practices across the Value-Added Services portfolios. Key responsibilities include collaborating on PLM strategy, supporting change management initiatives, designing training programs, establishing PLM standards, and fostering collaboration with cross-functional teams to ensure product quality and market readiness.

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What qualifications are necessary for the Senior Manager - Product Lifecycle Management position at our company?

Candidates for the Senior Manager - Product Lifecycle Management role should possess strong strategic thinking and organizational skills. Experience in product management and knowledge of PLM processes are crucial. Strong interpersonal skills for influencing and collaborating with various teams, along with a proven track record of leading product lifecycle initiatives, make for an ideal candidate.

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How does the Senior Manager - Product Lifecycle Management support product managers?

The Senior Manager - Product Lifecycle Management supports product managers by providing the necessary tools and resources, facilitating training programs, and designing onboarding and certification initiatives. This role also ensures that product managers have access to a robust knowledge management system, empowering them to excel in their roles.

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What role does leadership play in the Senior Manager - Product Lifecycle Management position?

Leadership is vital for the Senior Manager - Product Lifecycle Management as it involves partnering with product leaders to drive impactful PLM initiatives. This role requires building relationships with stakeholders, coaching product leaders on best practices, and providing leadership reporting on PLM effectiveness and improvement initiatives.

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What opportunities for learning and development are available for the Senior Manager - Product Lifecycle Management?

The Senior Manager - Product Lifecycle Management has the opportunity to design and deliver PLM training programs tailored to various business units and career stages. Additionally, this role involves facilitating mentorship programs and creating knowledge-sharing workshops, positioning you as a key driver of continuous learning within the organization.

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Common Interview Questions for Senior Manager - Product Lifecycle Management, Value-Added Services
Can you explain your experience with Product Lifecycle Management?

In answering this question, focus on your hands-on experience with PLM processes, including any frameworks you've designed or improved. Highlight specific instances where your contributions led to measurable results in product quality or market readiness.

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How do you approach collaboration with cross-functional teams?

Discuss your strategies for effective communication and building relationships across teams. Provide examples of how you’ve engaged with different departments to align PLM practices and ensure successful product launches.

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What metrics do you believe are essential for measuring PLM effectiveness?

Identify key performance indicators that you've used in the past, such as time-to-market, customer feedback scores, and product quality benchmarks. Explain how these metrics can provide insights into the overall health of the PLM framework.

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Describe a challenge you faced in a PLM role and how you overcame it.

Share a specific example where you encountered a significant challenge within PLM, detailing your thought process in identifying the issue, the actions you took to address it, and the eventual outcome. This shows your problem-solving abilities and resilience.

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How do you ensure that product managers are well-supported in their roles?

Discuss your approach to providing guidance, training, and tools that empower product managers. Emphasize your commitment to creating a collaborative environment and the steps you would take to improve onboarding and continuous learning.

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What do you believe are the best practices in developing PLM standards?

Explain your philosophy on developing PLM standards, touching on how to involve various stakeholders, utilize existing frameworks, and ensure flexibility for future improvements. Highlight any frameworks you have successfully implemented.

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How would you design a PLM training program?

Illustrate your approach, taking into consideration the unique needs of the organization and its product managers. Discuss how you might gather feedback from participants to continually improve the training content and delivery.

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What technology tools have you used to support PLM processes?

Share specific tools or software that you've utilized to streamline PLM processes. Explain how you chose these tools and their impact on enhancing productivity and collaboration among teams.

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How do you stay updated on PLM best practices and industry trends?

Discuss your strategies for continuous learning, such as attending workshops, participating in PLM communities, and reading industry publications. Emphasize your commitment to applying new knowledge to enhance PLM practices within the company.

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What is your approach to mentoring new product managers?

Talk about the importance of mentorship in fostering growth and development. Explain how you would structure mentorship programs and the types of support you would provide to ensure new managers succeed.

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April 3, 2025

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