Senior Manager, Risk and Identity Product Solutioning (Issuing) - job 7 of 20

As a Senior Manager in Risk and Identity Product Solutioning at Visa, you will be responsible for a broad array of duties aimed at ensuring the financial and operational success of Issuer Risk and Identity Solutions. This includes communicating key narratives related to client needs, participating in pre-sales discussions, coordinating with sales teams, and synthesizing client feedback into actionable product requirements. You'll also develop compelling use-case strategies and support the implementation of new solutions by leveraging market insights.

Candidates for the Senior Manager, Risk and Identity Product Solutioning role at Visa typically have a strong background in product management or solution delivery, particularly in the financial or technology sectors. Demonstrable experience in risk management and identity solutions, coupled with excellent communication skills and a strategic mindset, are essential. Proven leadership abilities and a track record of successful collaboration across teams significantly enhance a candidate's profile.

Key skills for the Senior Manager, Risk and Identity Product Solutioning role at Visa include strong analytical capability to assess market needs and client feedback, excellent communication skills for articulating complex solutions effectively, and leadership skills for guiding cross-functional teams. The ability to prioritize tasks and develop business cases based on client insights is critical for successfully driving project implementations.

The hybrid work model for the Senior Manager, Risk and Identity Product Solutioning position at Visa allows for a flexible balance between working from home and in the office. Specific expectations regarding days in the office will be outlined by the hiring manager, promoting collaboration while accommodating personal work preferences.

As a Senior Manager, Risk and Identity Product Solutioning at Visa, you have access to a wealth of professional development opportunities. The role offers a platform to enhance your leadership abilities, deepen your knowledge of risk and identity solutions, and expand your network across the fintech landscape. With collaboration across teams and involvement in strategic initiatives, there is a clear path for growth within Visa's dynamic environment.

In addressing client needs, I focus on active listening and effective questioning during discussions. By engaging directly with clients, understanding their challenges, and identifying key use cases, I can offer tailored solutions that resonate with their requirements.

My experience with cross-team collaboration is extensive, as I've worked closely with sales, product management, and strategy teams. I prioritize open communication and shared objectives to ensure alignment and effective execution of initiatives.

Market insights are crucial in shaping product solutioning as they provide context on trends, client needs, and competitive landscape. By staying informed, I can identify gaps and opportunities that allow us to tailor our solutions effectively.

Prioritizing client feedback begins with gathering comprehensive insights from various stakeholders. I categorize this feedback based on urgency and impact, ensuring that the highest priority items align with business goals and client expectations.

In pre-sales discussions, I utilize an consultative approach, focusing on understanding the client's specific challenges. I effectively whiteboard potential solutions while fostering an open dialogue that encourages clients to share their needs in detail.

Measuring the success of solution implementation involves tracking key performance indicators (KPIs) that define success metrics, including client satisfaction, adoption rates, and operational efficiency. Regular check-ins with clients post-implementation help gather qualitative feedback.

To develop compelling use-case strategies, I assess market trends, conduct client research, and collaborate with sales teams. Creating detailed personas helps me align our solutions with real-world scenarios and enhance their relevance to target markets.

I once managed a project with a tight deadline and complex stakeholder needs. By fostering strong relationships and maintaining clear communication, I navigated challenges and drove the project to a successful implementation, exceeding client expectations.

The most important quality is the ability to empathize with clients and understand their unique needs. This empathy allows for crafting tailored solutions that not only meet but enhance their operational capabilities.

I stay updated on industry trends by subscribing to relevant publications, attending conferences, participating in webinars, and networking with peers in the field. Continuous learning is key to driving innovation and staying competitive.