Job details

Senior Product Manager (Senior Consultant) - job 20 of 27

Get a free resume review

Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The Services Digitization organization within Client Services is dedicated to automating business processes and making client interactions with Visa straightforward, intuitive and rewarding through the design, development, and delivery of enhanced digital experiences. As a member of the Onboarding team within Services Digitization, you will play a pivotal role in driving process automation and digitization of solutions supporting the Licensing, Implementation and Testing functions.

Your primary responsibility will be to lead the solution enhancement process from inception to deployment. Success in this role requires the ability to cultivate internal client relationships, manage multiple projects concurrently, and influence stakeholders to ensure enhancements are completed on time and within budget. This includes integrating legacy functionality into a modern technology stack and creating a seamless user experience for clients and/or internal Visa users.

We are looking for a senior consultant who champions a customer-first digital native mindset and is passionate about developing automated solutions and web/digital service experiences from conceptual design to product requirements to development and client delivery.

Responsibilities:

Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.
Establish detailed business requirements and specifications for existing plus new services and products. Create user stories and document product requirements; develop well-formed features specifications and acceptance criteria
Support strategy and technology investment roadmap development for Client Services.
Work with UX/CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
Coordinate project teams effectively with minimal supervision, ensuring timely completion of projects within the allocated budget.
Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value to Client Services, focusing on reducing operational costs and maximizing return on investment
Provide support to the various internal customer support teams to help streamline product rollout
Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)
Support strategy and technology investment roadmap development for Client Services.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$110000 / YEARLY (est.)

min

max

$90000K

$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Product Manager (Senior Consultant), Visa

Visa is looking for a dynamic Senior Product Manager (Senior Consultant) to join our Services Digitization team based in Atlanta. If you have a passion for driving process automation and creating seamless digital experiences, you'll thrive in this role! As a key player on the Onboarding team, you will lead the charge in enhancing our solutions for Licensing, Implementation, and Testing functions. Your main focus will be on overseeing the solution enhancement process from initial concept to final deployment, ensuring that enhancements not only meet client needs but also fall within budget and deadlines. The ideal candidate will be adept at building relationships with internal clients, managing multiple projects simultaneously, and influencing stakeholders to embrace and adopt new solutions. You’ll collaborate with cross-functional teams including Client Services, technology partners, and product owners to identify problems and develop business cases. Additionally, you will work closely with the UX/CX team to translate requirements into engaging mockups that resonate with users. Data-driven insights will be critical in defining product capabilities and identifying gaps in our offerings. We are eager to welcome a forward-thinking consultant who embodies a customer-first mentality and is excited about developing automated digital service experiences. This hybrid position offers flexibility, allowing you to enjoy the best of both remote and office work, with expectations to be in the office 2-3 days a week depending on business needs. Come be a part of our innovative team at Visa, where your contributions will make a meaningful impact!

Frequently Asked Questions (FAQs) for Senior Product Manager (Senior Consultant) Role at Visa

What are the main responsibilities of a Senior Product Manager at Visa?

As a Senior Product Manager (Senior Consultant) at Visa, your main responsibilities include leading the solution enhancement process from inception to deployment, managing multiple projects, and influencing stakeholders. You'll collaborate with various teams to define problems, develop business cases, and oversee the implementation of automated solutions. This role also involves establishing business requirements, supporting strategy development, and analyzing data to provide product insights.