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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$85000 / YEARLY (est.)

min

max

$70000K

$100000K

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What You Should Know About Service Experience Consultant, Visa

If you're on the lookout for an exciting opportunity to become a Service Experience Consultant with Visa in Ashburn, then this could be the perfect role for you! In this pivotal position, you'll dive deep into Money Movement payment services that Visa provides, helping to facilitate smooth fund transfers to cards, accounts, and digital wallets using cutting-edge push payment technology. As an individual contributor, you'll tap into your mix of business, functional, and technical knowledge while collaborating with Client Services, Product, and Technology teams across various regions. This role is ideal for self-motivated individuals who can adapt quickly to change and bring ideas to the table. You’ll engage at the early stages of product development, leading initiatives that have a significant impact on our clients and their experiences. Your profound understanding of Money Movement, along with your expertise in Visa's APIs and client integration options, will shine as you identify opportunities for improvement. Additionally, you'll be responsible for developing necessary training materials to ensure team efficiency while acting as a primary project lead that champions cross-functional collaboration globally. Clear communication is key, as you'll present complex initiatives and updates confidently to stakeholders. If you're ready to lead in ambiguous situations and contribute to making the client experience streamlined and exceptional, we can't wait to see how you can impact the Visa team!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the key responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, you will engage in product development processes, lead cross-regional initiatives, and act as a subject matter expert in Money Movement services. Your responsibilities also include developing training documentation, maintaining project schedules, and ensuring effective communication and collaboration among cross-functional teams to enhance client experiences.