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Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite) - job 12 of 21

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions.

The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area.

Essential Functions

  • Design, develop, test, document, deploy, and support high quality technical solutions on Microsoft Dynamics 365 CRM Platform.

  • Integrate MS Dynamics 365 CRM with other applications using Realtime or batch integrations or building custom solutions using webservices.

  • Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design.

  • Able to work on multiple projects and initiatives simultaneously with different/competing timelines and demands.

  • Flexible to work on Project Implementations, Operations and Support activities.

  • Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels

  • Coordinate with other developers and stakeholders for providing technical solutions for implementation and support related needs including working on a wide variety of tasks spanning the full application development life cycle and maintenance.

  • Own critical Visa applications/services necessitating in coordination with teams in different time zones, including during non-standard hours as necessary.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite), Visa

Are you ready to dive into the world of Microsoft Dynamics CRM? Join our innovative team at a cutting-edge Austin firm as a Software Engineer focusing on Microsoft Dynamics CRM! In this hybrid role, you will become an integral part of our Customer Relationship Management (CRM) team within the Payment Product Development (PPD) CRM Technology division. Your mission? To enhance the efficiency and effectiveness of our Microsoft Dynamics CRM business functionalities. You’ll be involved in the entire lifecycle—designing, developing, testing, documenting, deploying, and supporting high-quality technical solutions on the Dynamics 365 platform. Here, collaboration is key! You will work closely with business owners and other developers, providing comprehensive technical solutions while ensuring smooth integration with various applications. If you're passionate about implementing best practices, working on multiple projects simultaneously, and tackling challenges head-on, we want to hear from you! Flexibility is part of the package, as you’ll manage project implementations, operations, and support activities based on our evolving needs. You'll own critical applications and services, coordinating seamlessly across different time zones. Plus, enjoy the best of both worlds with our hybrid working model, allowing you to balance remote work with time in the office. If you're someone with strong CRM development skills and a knack for creating innovative solutions, you’ll thrive in this dynamic environment. Let’s make technology work for our customers together!

Frequently Asked Questions (FAQs) for Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite) Role at Visa
What are the main responsibilities of a Software Engineer at Microsoft Dynamics CRM?

As a Software Engineer at Microsoft Dynamics CRM, you'll engage in a variety of essential tasks, including the design, development, testing, documentation, deployment, and support of technical solutions on the Microsoft Dynamics 365 CRM platform. You will collaborate with business owners and fellow developers to implement best practices, ensuring efficient architectural designs and integrations with other applications. Additionally, you’ll help manage critical applications and support projects across various time zones, adapting to different timelines and demands.

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What qualifications are needed for the Software Engineer role at Microsoft Dynamics CRM?

To excel as a Software Engineer with Microsoft Dynamics CRM, candidates typically need a strong background in software development specifically within the CRM domain. Proficiency in Microsoft Dynamics 365 CRM is crucial, along with experience in integration using real-time or batch processes. Familiarity with web services and best development practices will also benefit applicants. Strong problem-solving skills, adaptability in complex environments, and the ability to collaborate across teams are essential traits for success in this role.

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How does the hybrid work model function for the Software Engineer at Microsoft Dynamics CRM?

The hybrid work model at Microsoft Dynamics CRM allows you to split your time between remote work and in-office presence, typically requiring 2-3 days per week in the office as determined by leadership. This approach is designed to enhance collaboration while providing flexibility in the work environment. You’ll have the opportunity to manage your schedule in a way that suits both your personal needs and the company's business requirements, ensuring a balanced work-life dynamic.

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What kind of projects will a Software Engineer work on at Microsoft Dynamics CRM?

A Software Engineer at Microsoft Dynamics CRM will be involved in diverse projects that span the full application development lifecycle. Responsibilities include designing and developing customer-centric solutions, integrating Microsoft Dynamics 365 with other applications, and enhancing existing functionalities. You may also participate in support activities and operational tasks, allowing you to engage with a variety of technical challenges that contribute to the overall success of business functionalities.

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What skills are essential for success in the Software Engineer position at Microsoft Dynamics CRM?

Success as a Software Engineer at Microsoft Dynamics CRM hinges on several core skills. Strong technical expertise with Microsoft Dynamics 365 is vital, along with the ability to design and implement custom solutions. Familiarity with integration techniques, web services, and documentation practices are also important. Additionally, interpersonal skills are crucial, as you'll need to coordinate effectively with teams and stakeholders across different regions, ensuring project success in a dynamic, fast-paced environment.

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Common Interview Questions for Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite)
Can you describe your experience with Microsoft Dynamics 365 CRM?

When answering about your experience with Microsoft Dynamics 365 CRM, detail specific projects where you've contributed to the design, development, or integration of the platform. Highlight any particular challenges you faced, how you overcame them, and the impact your work had on the organization. This demonstrates your hands-on knowledge and problem-solving capabilities.

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What approaches do you take to ensure high-quality software solutions?

Discuss specific methodologies you follow such as agile development, testing protocols, and best practices for code quality like peer reviews and automated testing. Provide examples of how these practices have led to successful project outcomes, showcasing your commitment to quality in the software engineering process.

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How do you prioritize tasks when working on multiple projects?

In your response, outline your strategy for task prioritization, such as using project management tools, setting deadlines, and communicating with stakeholders regularly. Emphasize your organizational skills and adaptability in shifting priorities based on project demands to ensure timely delivery.

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Can you share an example of a challenging integration project you worked on?

Tell a specific story about a complex integration project, detailing your role, the technologies involved, the challenges faced, and how you successfully navigated them. Emphasizing your technical skills and teamwork will illustrate your capability in handling intricate scenarios.

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What development practices do you believe are essential for efficiency?

Mention practices such as code reusability, modular design, and regular refactoring. Discuss how these practices improve software maintenance and performance, providing examples from your past work where you implemented these principles and the outcomes that followed.

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How do you handle feedback and criticism in your work?

Frame your answer by explaining how you view feedback as a vital part of the development process. Provide examples where constructive criticism led to insights that improved your work or the project outcomes, showcasing both your receptiveness and proactive nature.

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Describe your experience with technical documentation.

Explain the importance of technical documentation in your previous roles, including types of documentation you've created, like user manuals, technical specifications, or system integration guides. Providing specific examples will underline your attention to detail and commitment to clarity.

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What are the key factors you consider when designing a solution for a client?

In your response, highlight the importance of understanding the client's requirements, workflow, and existing systems. Discuss how you balance these factors with best practices and scalability in your designs, ensuring long-term effectiveness and client satisfaction.

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How do you ensure stakeholder communication remains effective throughout a project?

Talk about communication strategies you implement, such as regular meetings, status updates, and using tools for collaboration. Mention how being transparent throughout the project lifecycle fosters teamwork and helps manage stakeholder expectations.

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What motivates you to stay updated on current trends in CRM technology?

Share your passion for continuous learning and how it aids your work in software engineering. Mention specific resources like webinars, blogs, or professional groups you engage with to stay abreast of industry developments. This shows your dedication to professional growth and relevance in the field.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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