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Sr. Consultant, Client Success - job 48 of 50

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The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in the North America region and reporting to the Sr. Director on the North America Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time.

Essential Functions

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Sr. Consultant, Client Success, Visa

Are you ready to make a significant impact in the world of client success? Join Visa as a Sr. Consultant, Client Success in Ashburn! In this exciting role, you'll be the driving force behind post-sale client relationships, ensuring our clients get the most out of their Visa products. You'll work closely with a diverse portfolio of clients, playing the role of a trusted advocate while also collaborating with internal teams to facilitate product adoption and geographic expansion. Your mission? To provide operational solutions that empower clients and help them grow their businesses. It’s not just about the numbers; it’s about building lasting relationships and providing exceptional service. You’ll implement new Visa products, develop client education materials, and lead operational reviews that will keep our clients on track for success. Imagine being at the forefront of Visa's Client Success transformation, where your expertise and proactive approach can truly make a difference! You’ll thrive in this hybrid role, balancing time in the office with the flexibility to work from home. If you’re looking to be part of a transformational journey, where your talents and insights will be valued, apply now and help us shape the future of client success at Visa!

Frequently Asked Questions (FAQs) for Sr. Consultant, Client Success Role at Visa

What are the responsibilities of a Sr. Consultant, Client Success at Visa?

As a Sr. Consultant, Client Success at Visa, you will take ownership of the post-sale client services relationship, driving initiatives that enhance product adoption and optimize client performance. Your responsibilities will include overseeing the implementation of new Visa products, conducting operational reviews, and working closely with clients to ensure their operational goals align with Visa’s offerings.