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Sr Implementation Consultant - job 18 of 19

Client Support Services works with issuers, acquirers and processors to deliver the support model for Visa DPS. This role is senior level position responsible for implementing new clients and complex projects. The role will also consist of identifying and resolving issues that range in complexity.

  • Will provide implementations project management for new customers converting from competing processors to the Visa DPS platform
  • Will serve as implementation project manager for variety of complex assignments.
  • Will operate within the context of established goals and objectives which are visible to Visa and client's management.
  • Will act as primary liaison between DPS support staff and customers and represent customer system and operational requirements to internal organizations.
  • Will develop project plans, identify project team resource requirements, establish project dates, deliverables and management reports.
  • Will track and manage all internal and external issues to resolution.
  • Is able to meet the specified job responsibilities with only high-level guidance, direction and/or involvement from management using established guidelines, procedures and policies.
  • Can work independently with high degree of initiative to manage work flow, resolve problems and meet deadlines.
  • Will apply working knowledge of a variety of systems and procedures to assess business and technical impact of project requirements and communicate these to clients and internal DPS departments.
  • Plan and conduct member meetings and conference calls.
  • Can support multiple different project scenarios concurrently.
  • May direct the efforts of one or more Implementation Consultants on more complex projects.
  • May provide guidance to associates and team.
  • May perform other duties as requested by management.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

 

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr Implementation Consultant, Visa

As a Senior Implementation Consultant at Visa in Highlands Ranch, you'll have the exciting opportunity to be at the forefront of client support services. In this senior-level role, you will manage the implementation of new clients and handle complex projects, ensuring a smooth transition to Visa's DPS platform from competing processors. Your expertise will be invaluable as you track and resolve various project-related issues, all while serving as the primary liaison between Visa's DPS support staff and clients. You will develop detailed project plans, identify necessary resources, and establish clear timelines and deliverables. With your strong initiative, you'll navigate these projects with minimal oversight, applying your knowledge of systems and procedures to communicate effectively with both clients and internal teams. You'll even get the chance to support multiple project scenarios concurrently and may lead other consultants on more complex assignments. This hybrid position offers the flexibility you need while still being part of a collaborative environment. If you're ready to take your project management skills to the next level and make a significant impact in a leading global payment technology company, we encourage you to apply today!

Frequently Asked Questions (FAQs) for Sr Implementation Consultant Role at Visa
What are the main responsibilities of a Senior Implementation Consultant at Visa?

The Senior Implementation Consultant at Visa is responsible for overseeing the implementation of new clients, including managing complex projects and ensuring successful transitions to the Visa DPS platform. They serve as the primary liaison between clients and internal support teams, develop comprehensive project plans, establish deliverables, and track the resolution of any issues that arise during the project lifecycle.

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What qualifications are needed to be a Senior Implementation Consultant at Visa?

To qualify for the Senior Implementation Consultant position at Visa, candidates typically need a strong background in project management, experience in client relations, and a deep understanding of complex implementation processes. A solid grasp of financial services technology, effective communication skills, and the ability to work independently under minimal supervision are also crucial for success.

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How does the Senior Implementation Consultant role at Visa differ from other project management positions?

Unlike standard project management roles, the Senior Implementation Consultant at Visa involves not only managing internal project timelines but also acting as the primary liaison with clients throughout the implementation process. This position specifically addresses the unique challenges of transitioning clients to the Visa DPS platform, requiring both technical expertise and strong interpersonal skills.

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What kind of projects will a Senior Implementation Consultant at Visa typically handle?

A Senior Implementation Consultant at Visa will typically handle a diverse range of projects focusing on onboarding new clients, particularly those converting from other processors. These projects may vary significantly in complexity and require tailored solutions, detailed tracking, and effective resolution of issues across multiple departments and stakeholders.

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What is the work environment like for a Senior Implementation Consultant at Visa?

The work environment for a Senior Implementation Consultant at Visa is a hybrid one, allowing for both remote and in-office work. This flexibility supports a collaborative atmosphere while also promoting individual initiative and responsibility in managing project workflows and deadlines.

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Common Interview Questions for Sr Implementation Consultant
Can you describe your experience with managing implementation projects?

In answering this question, highlight your specific roles in previous implementation projects, detailing how you managed timelines, resources, and stakeholder communication. Discuss any challenges faced, your strategies for overcoming them, and the outcomes of your projects.

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How do you prioritize tasks when handling multiple concurrent projects?

Demonstrate your ability to prioritize by discussing your organizational strategies, such as using project management tools or developing prioritization criteria based on critical deadlines and resource availability. Provide examples of how these methods have led to successful project completions.

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What methods do you use to track progress and manage project timelines?

Discuss specific project management tools or methodologies you have employed in the past, such as Agile or Waterfall. Explain how you utilize these to monitor project milestones and ensure alignment with overall goals and deadlines.

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How do you handle conflicts between clients and internal teams?

Share examples of past conflicts and how you approached them, focusing on your communication and negotiation skills. Explain your strategy for finding a resolution that satisfies both parties while keeping projects on track.

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What experience do you have with transitioning clients to new technology platforms?

Highlight your relevant experience, including any specific technology platforms and the processes you implemented to ensure successful transitions. Illustrate your understanding of both technical and customer service aspects involved in these transitions.

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How do you ensure quality in project deliverables?

Talk about the quality assurance processes you’ve implemented in previous roles, such as setting clear standards and conducting regular audits or reviews. Provide examples of how these processes led to improved outcomes.

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What role do you think communication plays in project implementation?

Emphasize the importance of clear communication in all stages of project implementation. Discuss your approach to keeping stakeholders informed and how you customize your communication to fit various audiences, ensuring transparency and alignment.

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Can you give an example of a complex implementation project you managed?

Provide a detailed example of a complex project, outlining the objectives, challenges, and your specific contributions. Discuss how you tracked progress and led the project to success, focusing on the skills you utilized.

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What strategies do you use for stakeholder engagement?

Discuss how you identify key stakeholders and evaluate their needs during a project. Explain the tools or methods you use to engage them, ensure their concerns are addressed, and maintain a collaborative environment.

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Where do you see the role of technology in enhancing implementation processes?

Share your thoughts on emerging technologies that can streamline implementation processes, such as automation tools or advanced analytics. Explain how leveraging technology has improved efficiency and client satisfaction in your past experiences.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 2, 2025

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