Sr. Manager - job 9 of 25

As a Sr. Manager at Visa Technology & Operations LLC, your primary responsibilities will include monitoring processing operations to ensure timely execution and availability. You'll detect problems and perform root cause analyses to provide permanent fixes. Additionally, you'll supervise a team of engineers, facilitate maintenance activities, plan changes, and provide 24x7 on-call support while adhering to established guidelines.

To be a successful candidate for the Sr. Manager role at Visa Technology & Operations LLC, you should have a strong background in site reliability engineering, as well as proven leadership experience. Excellent problem-solving skills, the ability to perform root cause analysis, and effective communication skills are crucial. Familiarity with operational processes and guidelines is also essential, alongside the willingness to travel occasionally.

The work environment for a Sr. Manager at Visa Technology & Operations LLC is collaborative and dynamic. You'll be part of a dedicated team that values innovation and efficiency, with opportunities to influence processes and drive improvement initiatives. While the role is anchored in the Austin office, the company promotes work-life balance through options for partial telecommuting, making it an exciting place to grow your career.

Yes, the Sr. Manager position at Visa Technology & Operations LLC does require some domestic travel. You can expect travel to be between 5% to 10% of your time, giving you the chance to connect with other teams or clients while expanding your professional network.

Success as a Sr. Manager at Visa Technology & Operations LLC hinges on a mix of technical and soft skills. You'll need strong analytical and problem-solving abilities, a firm understanding of site reliability engineering, and excellent communication skills. Leadership experience and the ability to handle on-call responsibilities in a high-pressure environment are also vital for this role.

When answering this question, highlight specific tools and techniques you have used to monitor operations effectively. Discuss how you've detected issues early and what measures you've taken to ensure timely execution and availability.

Explain your systematic approach to identifying problems, including gathering data, conducting analyses, and implementing lasting solutions. Sharing a specific example can also demonstrate your proficiency in this area.

Focus on a specific instance where you initiated or led a change. Discuss your planning and execution steps, the challenges faced, and how you communicated the changes to your team, ensuring buy-in and seamless implementation.

Discuss how you assess the urgency and impact of tasks, how you delegate effectively among team members, and tools you use for task management. Providing examples of prioritization in previous roles can strengthen your answer.

Elaborate on your leadership style and techniques you've used to motivate your team. Consider incorporating how you foster collaboration, encourage continuous improvement, and facilitate professional development.

Talk about how you ensure your team is prepared for on-call duties, such as establishing clear processes, conducting drills or knowledge-sharing sessions, and creating documentation to facilitate smooth transitions.

Mention specific software or methodologies you've utilized for analysis, whether it’s performance monitoring tools, data analysis platforms, or project management software. Explain how these tools contributed to informed decision-making.

Share your commitment to professional development through continuous learning—whether it's attending conferences, participating in webinars, or following industry publications. Highlight how this knowledge has influenced your work.

Prepare a specific example where you recognized an area for improvement, the steps you took to analyze and implement changes, and the positive outcomes that resulted from your initiative.

Express your enthusiasm for the company and the role. Connect your career aspirations with the opportunities provided by Visa Technology & Operations LLC, highlighting what excites you most about the position and the company's mission.